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Heritage Place Houston Brookhollow

3.0 star property

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Photo gallery for Heritage Place Houston Brookhollow

Reception
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Standard Room
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
BBQ/picnic Area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Housekeeping
  • Air conditioning
  • Gym

Explore the area

Map
2504 North Loop West, Houston, TX, 77092
  • Daikin Park
    ‪11 min drive‬
  • Toyota Center
    ‪12 min drive‬
  • George R. Brown Convention Center
    ‪13 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.0 out of 5, Very good, (750)
The price is €101
for 1 room
includes taxes & fees
29 Mar - 30 Mar
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

About this property

Heritage Place Houston Brookhollow

Hotel with free parking, in the vicinity of Downtown Aquarium
This smoke-free hotel features an outdoor pool, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and a seasonal outdoor pool. Housekeeping is available on request.
Heritage Place Houston Brookhollow offers 197 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Heritage Place Houston Brookhollow. During your stay, you'll be within walking distance of Memorial Hermann Greater Heights Hospital. Features include free WiFi in public areas and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 11 minutes by car from Downtown Aquarium and 11 minutes from CityCentre
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Heritage Place Houston Brookhollow offers its guests an outdoor pool and a fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. A 24-hour business center and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 468 square feet (43 square meters) and includes conference space. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Heritage Place Houston Brookhollow. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 468 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay
  • 0.53 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • Management fee: USD 100.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in December and close in December.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Houston Brookhollow
Heritage Place Houston Brookhollow Hotel
Courtyard by Marriott Houston Brookhollow
Heritage Place Houston Brookhollow Houston
Heritage Place Houston Brookhollow Hotel Houston

Heritage Place Houston Brookhollow Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 3 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 3 out of 25 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Kelly

Stayed 1 night in Mar 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Reservation System at hotel was broken
Stayed 2 nights in Mar 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Safe place.
Stayed 1 night in Feb 2025

2/10 Terrible

Cameron B.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to be moved to a different room after our first night there. We moved rooms in the middle of the night because the mold was so strong it was making our eyes water and skin crawl any time we went into the bathroom. We thought the move at first was the right choice although the bathroom in the second spot felt even worse but couldn’t directly connect to mold since it wasn’t visible like it was in the other room. We were wrong. We couldn’t turn on the AC unit because we would INSTANTLY start itching and eye would hurt. We didn’t want to move again so we suffered through the last night. We let the front desk know about the issues and that they had a serious infestation of mites in the second room. If your skin looks like you just took acid with how wavy it is and the sweat covered notebook you keep in your back pocket looks like someone left you a good morning pick me up YOU HAVE AN INFESTATION! The whole place obviously has mold and mold brings mold mites, which can and often bring scabies, and skin infections, and everything else you don’t want to be paying $100 or more a night for.
Stayed 1 night in Mar 2025

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to be moved to a different room after our first night there. We moved rooms in the middle of the night because the mold was so strong it was making our eyes water and skin crawl any times we went into the bathroom. We thought the move at first was the right choice although the bathroom in the second spot felt even worse. We were wrong. We couldn’t turn on the AC unit because we would INSTANTLY start itching and eye would hurt. We didn’t want to move again so we suffered through the last night. We let the frount desk know about the issues and that they had a serious infestation of mites in the second room. If your skin looks like you just took acid with how wavy it is and the sweat covered notebook you keep in your back pocket looks like someone just left you a good morning pick me up YOU HAVE AN INFESTATION! The whole place obviously has mold and mold brings mold mites which can bring scabies and skin infections and everything else you don’t want to be paying $100 or more a night for.
Stayed 1 night in Mar 2025

8/10 Good

Asia

Travelled with family
Liked: Staff & service, room comfort
I was a little uncomfortable about the adjoining door but Gonzalo, the maintenance guy came and made sure the door was secure. Rosa at the service desk was always polite and friendly.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for 2 nights
Pros: close to freeways, comfy bed, spacious bedroom, friendly staff, continental breakfast Cons: smelly hallways, small bathroom with poor ventilation, not many breakfast choices, ice machine was broken on our floor (3rd)
Stayed 2 nights in Mar 2025

10/10 Excellent

stephanie

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Comfortable bed and clean room. Check in was easy. Check out was odd. The hotel refunded the sepsis they took upon check in, but they didn't charge us anything. They said we would get a receipt in a week to ten days. They seemed to not realize that we needed to pay them. And they claimed to not know the total amount agreed upon. Suggest paying hotels.com up front for less trouble.
Stayed 2 nights in Mar 2025

10/10 Excellent

TISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Will stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2025

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is extremely friendly. Complimentary breakfast perfect for kids. Few restaurants close by for walking with ease. Enjoyed my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Cheryl L, Simi Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
The property was conveniently located, and I slept comfortably. Considering how crazy the roads are in Houston, it was relatively easy to get to. The toilet in the room I was in had to be flushed a couple times whenever it was used, but that could probably be adjusted. I had hoped for some juice or milk that I could just grab and go with for breakfast, since I'm not a coffee person; however the continental breakfast looked and smelled good. I'll likely be back next time I need to stay overnight in Houston. The staff was friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Stayed 1 night in Feb 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Pleasant surprise in the 610 area , rooms were clean and it appears they are trying hard to improve the property
Stayed 1 night in Feb 2025

6/10 Okay

Sergio

Stayed 2 nights in Nov 2024

4/10 Poor

Hugh

Stayed 3 nights in Nov 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was absolutely amazing! Rosa at the front desk was super efficient, very friendly and made me feel like an old friend vs just a guest. Would go back for her stellar service alone. Rooms were clean & nice. Hotel overall was quiet and I thoroughly enjoyed my stay.
Stayed 3 nights in Dec 2024

2/10 Terrible

Erica

Stayed 2 nights in Nov 2024

10/10 Excellent

Eusebio Monsuy

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness
Nothing
Stayed 1 night in Feb 2025