4/10 Poor
Marc l.
10 Jul 2024
Liked: Cleanliness
Terrible Host
We were in Houston from Jul 3 to Jul 8. Category 1 Hurricane Beryl made its way through Houston on Jul 8. We contacted the host on the evening of Jul 7 before the storm hit to share that some of our flights had already been cancelled and to see if any concessions could be given due to the pending weather conditions. The host (Derek) immediately began to ask about payment for an extra night. I explained that we might not need a whole night and probably just an extended check out time, and he then switched up and said that he could not extend the time because he needed to get the place cleaned for the next guest. I was in shock at his lack of humanity and compassion to not grant any concessions to guests during this imminent natural disaster. I got off the phone and shared the news with my brothers. The hurricane blasted Houston for about six hours straight with hurricane force winds, and torrential rain, which resulted in flash flooding, down electrical lines, fallen trees and limbs on houses and roadways. The airports were shutdown and millions of residents were left without power, including the residence in question. The host never even got back in touch with us to check on our well-being or the condition of the property.
We were all very disheartened by this experience and would not recommend stay at any property that this person is currently hosting until they improve their customer service and disaster preparedness response.
Marc l.
Stayed 5 nights in Jul 2024