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Four Points by Sheraton Houston West

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Four Points by Sheraton Houston West

Reception
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Exterior
Breakfast, lunch, dinner served; American cuisine
Breakfast, lunch, dinner served; American cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

Map
11191 Clay Rd, Houston, TX, 77041
  • Houston Community College - Energy Corridor
    4 min drive
  • Baseball USA The Yard
    5 min drive
  • Bear Creek Pioneers Park
    5 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    28 min drive

Room options

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Comfort Suites Houston West at Clay Road

Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very good, (1000)
The price is €109
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Comfort Suites Houston West at Clay Road

About this property

Four Points by Sheraton Houston West

Suburban hotel with area shuttle service and a 24-hour business center
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a conference center, coffee/tea in a common area, and a seasonal outdoor pool. Change of towels is available on request.
Four Points by Sheraton Houston West offers 158 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 49-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they enjoy the overall property condition at Four Points by Sheraton Houston West. During your stay, you'll be within walking distance of Baseball USA The Yard. Free WiFi in public areas, free self parking, and a free area shuttle are available. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at Clay Urban Kitchen
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Just a 5-minute drive from Baseball USA The Yard and a few minutes from CityCentre
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-leash area
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, 2 meeting rooms, and coworking spaces are available.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1350 square feet (125 square meters) and includes a conference center. A seasonal outdoor pool, multilingual staff, and a picnic area are also featured at the business-friendly Four Points by Sheraton Houston West. Self parking is free. A complete renovation of Four Points by Sheraton Houston West was completed in July 2022.

This 3.5-star Houston hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Clay Urban Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
Lobby Lounge - This lobby lounge specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • Free local area shuttle

Food and drink

  • Full breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 10 for adults and USD 5 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Clay Urban Kitchen
  • Lobby Lounge

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1350 square feet of space)
  • Coworking spaces
  • Meeting rooms - 2

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 152
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Smooth flooring in public areas
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 9 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 107
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally sourced
  • Renovated entire property – July 2022
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch LCD TV
  • TV channels
  • Hulu
  • iPod dock
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus USD 30 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open April 01 and close November 17.
  • Pool access available from 7 AM to 10 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 269 out of 519 reviews" "
Rating 8 - Good. 131 out of 519 reviews" "
Rating 6 - Okay. 50 out of 519 reviews" "
Rating 4 - Poor. 34 out of 519 reviews" "
Rating 2 - Terrible. 35 out of 519 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ahmed, New Cairo

Liked: Cleanliness, staff & service
Everything was great except for the noisy AC.
Stayed 4 nights in Sep 2024

10/10 Excellent

Saije

Stayed 1 night in Sep 2024

4/10 Poor

Johnica

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property was centrally located and I did have great customer service at check in. The elevator was down my entire stay and I am asthmatic so this was a inconvenience. I would have asked for a ground floor room if I knew. I ask both nights shift front desk clerks about the elevator and they both said "it just broke". Which is very untrue. There is a note in the stairwell that states that the elevator has been broken forever. I would not recommend anyone with health concerns, elderly or disable to stay hear. There was also pretty musty scent through out the hotel in the lobby and the hallways. it was not in the room but very disturbing.
Stayed 2 nights in Sep 2024

4/10 Poor

Ernesto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here…
First of all they didn’t have my single room ready. Had to get into a room with 2 beds. Elevator was not working properly. Stood inline waiting for an elevator for 6-8mins. The second floor smelled like wet carpet and bleach. The ice machine was out of order on the second floor went to the next couple of floors and neither of those worked. The A.C. in the room was super loud. Plus they don’t have Continental breakfast either. It’s $10.00 to eat their buffet but let me tell you it’s not worth it. Trust I travel a lot for work and have stayed at some bad ones but this one had too many issues at the same time…😑
Stayed 2 nights in Sep 2024

8/10 Good

Eduardo, GRAND PRAIRIE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 3 nights in Aug 2024

6/10 Okay

Jasmine H

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel lobby did not smell clean and fresh when we walked in. The curtain shower was a little slimy due to it not being cleaned on a regular basis. The restroom lobby had a foul order order it.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was exceptional and attentive. Though my check in was delayed due to house cleaning, Andre, at the front desk, went out of his way to help expedite the process and ensure my stay was enjoyable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Curtis

Stayed 3 nights in Aug 2024

10/10 Excellent

Irwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful, great stay, nice and quiet.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gemini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very clean rooms and helpful staff. A much needed better experience from the previously overbooked property. Highly recommend.
Stayed 2 nights in Aug 2024

6/10 Okay

Sarahi, Katy

Liked: Cleanliness
Staffs were nice, room was clean when I got there but they did not clean it the next day, ac unit was not working properly was on and off every minute and it's soo loud that i couldn't sleep, I asked front desk to send someone to check it out or transfer to another room but they did not do anything, swimming pool and gym were okay, overall not my best experience so I'll never stay or recommend anyone to stay there
Stayed 2 nights in Aug 2024

4/10 Poor

Shannon

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The property seemed to have workers who had no clue about anything and it seemed prostitution was in and out of there.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANKS MICHIE! 🙏
I stay in hotels all over 5-10 times a month. I don’t typically write reviews but after the customer service I received from Michie, I couldn’t keep quiet. She went SO far above and beyond to help me numerous times. It really made this trip feel special. Thank you!!!
Stayed 4 nights in Aug 2024

2/10 Terrible

Montana

everything is broken and storm damaged
Stayed 2 nights in Jul 2024

2/10 Terrible

Carlos

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited for 30 minutes for hot water to come out of the tub
Stayed 1 night in Jul 2024

8/10 Good

Akua

Stayed 2 nights in Jul 2024

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Tanisha

Stayed 2 nights in Apr 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was very helpful in taking care of my stay during the hurricane emergency.
Stayed 2 nights in Jul 2024

8/10 Good

Ronnie

Stayed 1 night in May 2024

10/10 Excellent

Romeo

Stayed 1 night in Jul 2024

10/10 Excellent

Nordine, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Clarissa

Liked: Cleanliness
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was clean and comfortable.
Stayed 1 night in Jul 2024