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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Gym
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
8719 Fm 1960 West, Houston, TX, 77070
  • Aerodrome
    15 min walk
  • Jack in the Box
    3 min walk
  • Terminal B Station
    21 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    21 min drive

Room options

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Houston hotel in Willowbrook with a 24-hour fitness center and a 24-hour business center
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Self parking is free. Other amenities include WiFi in public areas, dry cleaning, and laundry facilities.
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel offers 83 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Premium cable television is provided. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel, you'll be within walking distance of Aerodrome. Features include free self parking, plus an outdoor pool and a 24-hour gym.
  • Free WiFi and wired Internet
  • Free self parking
  • WiFi and wired Internet in some public areas for a fee
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym and a playground
  • 15 minutes by foot from Aerodrome and a 2-minute drive from Houston Methodist Willowbrook Hospital
  • Pets welcome for a fee
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Candlewood Suites Houston NW - Willowbrook, an IHG Hotel. Self parking is free.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: WiFi (surcharge), Wired Internet (surcharge)

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Playground

Family friendly

  • DVD player
  • Full-sized fridge
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 203 reviews" "
Rating 8 - Good. 45 out of 203 reviews" "
Rating 6 - Okay. 33 out of 203 reviews" "
Rating 4 - Poor. 14 out of 203 reviews" "
Rating 2 - Terrible. 22 out of 203 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The corridor was smelly. I did not like that.
Stayed 1 night in Jun 2022

2/10 Terrible

Andreana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Stayed 1 night in Jun 2022

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Stayed 3 nights in May 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HS graduation
My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Stayed 2 nights in May 2022

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except they did nit refund my 50 dollar deposit
Stayed 1 night in Apr 2022

2/10 Terrible

Brandy

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Siomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Stayed 1 night in Apr 2022

10/10 Excellent

Temple

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Stayed 4 nights in Apr 2022

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Cassidy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Roaches in room. I stayed a week and never had clean towels or house keeping once. The entrance is is sometimes annoying as there’s a car dealership right when you turn in so you have to be careful entering and exiting so you don’t get hit or hit someone!
Stayed 2 nights in Jan 2022

6/10 Okay

Cassidy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great place to stay except 2 nights out of the week I have stayed I woke up to finding a roach on my pillow!
Stayed 3 nights in Jan 2022

4/10 Poor

DAVE

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Charged an unfair amount to check in early.
Stayed 1 night in Jan 2022

10/10 Excellent

Temple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and excellent , Good staff and good environment
Stayed 7 nights in Jan 2022

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girl was really nice.
Stayed 1 night in Dec 2021

10/10 Excellent

Nichol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and Very quiet!
Stayed 3 nights in Nov 2021

10/10 Excellent

SHERRIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Breanna

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything no Complaints will book with them every time while visiting Houston
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good check-in desk attendant. Air conditioner not working. Sleep very little. I want all my money back and $25 I was charged for incidentals.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing my ac was broken in my room gave a fan but its may so you know the stay a very day miserable thanks I have to pay your money to be uncomfortable I am very much unpleased
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Terrible to get out of
Stayed 1 night in May 2021

8/10 Good

Expedia

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021