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Candlewood Suites Houston NE - Stafford, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Houston NE - Stafford, an IHG Hotel

Room amenity
Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)
Exterior
Room amenity
Property amenity

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Explore the area

Map
11230 Southwest Fwy, Houston, TX, 77031
  • Stafford Centre
    4 min drive
  • Memorial Hermann Southwest Hospital
    6 min drive
  • Houston Baptist University
    6 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    48 min drive

Room options

View all photos for Studio Suite, 1 King Bed (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Bath Shower Combination)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Bath Shower Combination)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Walk In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Walk In Shower)

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Candlewood Suites Houston NE - Stafford, an IHG Hotel

Hotel with free breakfast, in the vicinity of Stafford Centre
An outdoor pool, a 24-hour fitness center, and a spa tub are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. Housekeeping is not available.
Candlewood Suites Houston NE - Stafford, an IHG Hotel offers 80 accommodations with complimentary newspapers and coffee/tea makers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wired and wireless Internet access. Cable television is provided. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Houston NE - Stafford, an IHG Hotel. During your stay, you'll be close to Stafford Centre. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free self-serve breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool or soak in the spa tub
  • Amenities include a business center, 3 meeting rooms, and conference space
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from Stafford Centre and 7 minutes from Sugar Land Town Square
Candlewood Suites Houston NE - Stafford, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. A business center and 3 meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 300 square feet (27 square meters) and includes conference space. Candlewood Suites Houston NE - Stafford, an IHG Hotel also features laundry facilities and an elevator. Free self parking is available.

This Houston hotel is smoke free.

Guests are served free self-serve breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Free self-service breakfast available daily 6:00 AM–9:00 AM

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business centre
  • Conference space (300 square feet)
  • Meeting rooms - 3

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 40-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Free newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of USD 100.00 per week
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 10:00 AM to 7:30 PM.

Property is also known as

Comfort Inn Hotel Southwest
Comfort Inn Southwest
Frontier Hotel Houston
Frontier Hotel
Frontier Hotel
Candlewood Suites Houston NE - Stafford, an IHG Hotel Hotel
Candlewood Suites Houston NE - Stafford, an IHG Hotel Houston

Candlewood Suites Houston NE - Stafford, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 103 out of 199 reviews" "
Rating 8 - Good. 32 out of 199 reviews" "
Rating 6 - Okay. 14 out of 199 reviews" "
Rating 4 - Poor. 16 out of 199 reviews" "
Rating 2 - Terrible. 34 out of 199 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

LeBronze

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a hotel room and when I arrived it was given away.
Stayed 2 nights in Jul 2024

2/10 Terrible

Miguel

Stayed 1 night in Jul 2024

2/10 Terrible

Yolanda

My room was canceled by hotel because of unavailability
Stayed 1 night in Jul 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t even check in because there wasn’t any attendants working and there were crack heads running around the property
Stayed 1 night in Jul 2024

2/10 Terrible

FRANCISCO ANDRES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever
Stayed 4 nights in Jun 2024

2/10 Terrible

Lesley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Get there to check in at 10pm and was told that they see my reservation by they do not have any rooms. The response we got was “sorry not our problem”! At the last minute we had to try and find another hotel available that night and at that time in the evening. I’d give a 0 if it was an option
Stayed 2 nights in Jun 2024

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows smelled like vomit, when the air conditioner would kick in, it smelled like urine. It was disgusting. The room had an ironing board and no iron, when i asked for an iron at the front desk, I was told there wasn't any. I asked for extra towels because we were a party of 5 and the room only had 2, I was also told there wasn't any available. This was the worst experience we have ever had at any hotel we've stayed at. I DO NOT RECOMMEND YOU STAY HERE!!!!
Stayed 2 nights in Jun 2024

2/10 Terrible

Taffy

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in May 2024

2/10 Terrible

Leo

Stayed 1 night in May 2024

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Shealon

Disliked: Amenities
It was as clean how it was as before
Stayed 2 nights in May 2024

10/10 Excellent

O'jayelon

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2024

10/10 Excellent

O'jayelon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn’t book again..
Suite I booked was definitely not as pictured. Upon arrival, hotel looks worn down, not in the best part of town. At check in they did not verify my ID nor asked for a card to be put on file (I paid ahead but still thought that was weird). The room itself was missing cabinet doors, had terrible lighting and the TV in the living room did not work. There was a weird smell but I had some febreeze so once I sprayed it, the smell was bearable. Still tried to give it a chance.. got to the separate bedroom and there were hairs between the sheets, stains on the pillow cases and some kind of powder? on the bed (that they couldn’t say what it was) so I called the front desk and asked for new linen. Receptionist said she would just change the room, perfect. Room they put us in was a regular room w a door that had been propped open (was not locked/shut we just opened the door), not the suite I booked so I went back and asked her about it. She said “yeah it’s a suite”, when I told her it was not she went up to verify it herself. She came back and said I couldn’t book a suite (which I did and received the first time) because they were exclusive to members, which I am, and more expensive, I obviously knew that because I booked the room. She said I could check out and she’d let her manager know the next day, she did not. He had no clue what I was talking about when I called the following day. Overall average/below average rooms/building that doesn’t feel the safest but may work for you
Stayed 1 night in May 2024

2/10 Terrible

Alvin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty experience no wanted to give me clean towels when needed room wasn’t clean for three days
Stayed 3 nights in May 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Great !
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeneba

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They room is so cool
Stayed 1 night in Apr 2024

10/10 Excellent

L Laron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nestled in the heart of hospitality, my extended stay at Candlewood Suites was nothing short of exceptional, thanks in large part to the remarkable service provided by VJ. From the moment I checked in, her warm and welcoming demeanor set the tone for what would be a truly memorable experience.
Stayed 7 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Mlynn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024