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Best Western Premier Ashton Suites-Willowbrook

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Premier Ashton Suites-Willowbrook

Suite, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)
Exterior
Reception
Lobby
Pillow-top beds, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
7495 W Greens Road, Houston, TX, 77064
  • Willowbrook Mall
    8 min walk
  • Brick House Tavern and Tap
    2 min walk
  • Terminal B Station
    19 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    19 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible, Kitchen (Kitchen)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Kitchen (Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Suite, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Suite, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

La Quinta by Wyndham Houston Willowbrook Vintage Park

Pool
Hot tub
Breakfast included
Pet-friendly
4.1 out of 5, Very good, (818)
The price is €84
for 1 night
includes taxes & fees
1 Jan - 2 Jan
La Quinta by Wyndham Houston Willowbrook Vintage Park

About this property

Best Western Premier Ashton Suites-Willowbrook

Houston hotel in Willowbrook with free breakfast and a 24-hour fitness center
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a seasonal outdoor pool.
Best Western Premier Ashton Suites-Willowbrook offers 68 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 6 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 6 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us they can't get enough of the helpful staff at Best Western Premier Ashton Suites-Willowbrook. During your stay, you're just a quick walk from Mountasia Houston. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, locker space, and a business center
  • Onsite recreation includes a 24-hour gym
  • Within a 10-minute walk of Mountasia Houston and Willowbrook Mall
Best Western Premier Ashton Suites-Willowbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Premier Ashton Suites-Willowbrook. Free self parking is available.

This 3-star Houston hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Premier Bar & Grill - This bar serves dinner only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • The Premier Bar & Grill

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Lockers available
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Low-height plug sockets in bathroom
  • Pool access ramp on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: USD 100 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Best Western Premier Ashton Suites-Willowbrook.

Property is also known as

Ashton Suites
Best Western Ashton
Best Western Premier Ashton Suites Hotel Houston
Best Western Premier Ashton Suites Houston
Best Western Premier Suites
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook Hotel Houston

Best Western Premier Ashton Suites-Willowbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 586 reviews" "
Rating 8 - Good. 117 out of 586 reviews" "
Rating 6 - Okay. 43 out of 586 reviews" "
Rating 4 - Poor. 23 out of 586 reviews" "
Rating 2 - Terrible. 50 out of 586 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Preciosa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Pinochet

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

James

Business traveller, Travelled with family
Liked: Room comfort
Stayed 8 nights in Jul 2024

2/10 Terrible

Anthony

Stayed 1 night in Jul 2024

10/10 Excellent

Caroline Vartzbedian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

2/10 Terrible

terri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Laquisha

Stayed 2 nights in May 2024

6/10 Okay

Phillip

Disliked: Cleanliness, room comfort
Nasty wash cloth in the room had to clean up my shower bed hard
Stayed 1 night in Jun 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Shenika

Travelled with family
Disliked: Cleanliness, room comfort
Terrible stay
To start off everything was going great til i asked questions that involved my handicapped son on the day of check-in i did not stay the full 4 nights due to rudeness again i will not recommend anyone to stay here after my experience with them i went online to read their reviews and they are terrible sorry no recommendations
Stayed 4 nights in May 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

tiffany

Travelled with family and small children
Disliked: Cleanliness, amenities
Management is rude, unempathetic, and greedy. They charge PER child (no matter the age). So even if the room you book fits 6 and you put 4 on the reservation, they hound you about the number of people staying in the room and they charge more even though my 2 youngest would not be using any of the amenities like the pool or breakfast. We booked 4 nights due to the houston storm/tornado and our power came back on sooner than centerpoint had told us so we tried to check out early so we could go back to work and kids could go back to school. Management refused to let us check out early and just pay a fee. They charged us the full stay PLUS MORE due to my 2 youngest babies. They are very greedy during a natural disaster. Every dollar counts right now because we lost an entire refrigerator and freezer worth of food and our entire fence line collapsed which home insurance does not cover ON TOP OF losing many hours at work. We werent asking for a free night and wouldve been more than willing to pay whatever cancellation/early check out fee. So many people are still without power, they would not have trouble booking that room again.
Stayed 4 nights in May 2024

10/10 Excellent

Paltx202

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

E

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
made a late reservation due to no light in Houston. i have 3 children age 5, 3 and 16 months arrive by 11pm.. couldn't be happier that my children and wife felt at home. peacefully. slept well. Ver hard to travel with 3 children and a young wife am just thankful..
Stayed 1 night in May 2024

6/10 Okay

Parthasarathy

Travelled with family and small children
This will be my first review on Orbitz. We are Houstonians and lost power for the past five days. The stay was good but spoilt during checkout. The communication was terrible. I asked for a late checkout earlier to the incident and I must have misunderstood it was okay to check out at noon. The manager called the room at 11:03 and said it is time to check out. I told him I had asked for the late check out with the other person. He said I am the manager and she doesn't have authority to allow late check out and I need to be out of the room now. He also said he was going to fire her if she allowed late check out. He was going to check the video to see what was agreed. The manager is treating late check out discussion like a crime. This is bit of an overreaction for the situation. I felt unwelcoming immediately. I can tell the manager does not have any level of empathy and does not belong in the travel industry. No patience, no willingness to de-escalate a situation or listen, jumping to conclusions and accusing the guests! We left at 11:30 am with a resolve of not coming back to Best Western!
Stayed 2 nights in May 2024

8/10 Good

Monica

Stayed 2 nights in May 2024

4/10 Poor

Nuria

Liked: Cleanliness
Disliked: Property conditions & facilities
I can’t imagine this building meets code. The room next to me had the TV on till 2am and I could hear every word. I could feel the steps of the people above me. In short, though the place looks clean and recently built, sleep next to a room with any level of noise is hard. I had to pay $50 to check in early, and though I was told I could check out 30 mins after checkout, I was told 15mins after checkout that we needed to clear the room or there would be a $25 charge. The front desk staff was very pleasant, I assume the push to monetize any deviation from check in and check out comes from the ownership.
Stayed 1 night in May 2024

10/10 Excellent

Selethia

Stayed 1 night in May 2024

8/10 Good

David and Maria

Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Best Customer Service, Super Clean
One of the nicest staff and cleanest places I have ever visited in Houston. Will recommend to everybody.
Stayed 1 night in Apr 2024

2/10 Terrible

Tiffany

Travelled with family
Front Desk and manager are very rude and not accommodating!
Stayed 1 night in Apr 2024

10/10 Excellent

shaquite

Stayed 1 night in Apr 2024