2/10 Terrible
Scott
Travelled with partner
24 Oct 2024
Disliked: Staff & service
When we arrived the staff was on strike and protesting below our room with megaphones and drums. I get they were protesting for better wages and management. I’m sure they deserve everything they are asking for.
This was the start of our first destination vacation in 7 years. So not a great first experience to Hawaii.
I will say The hotel is very nice and our room was very nice.
We stayed one night and left the next morning to stay at another resort.
We were set to stay for 7 days but left after the first night.
I’m sure when they’re not on strike the resort is probably very nice to stay at. It has the lagoon and a great beach. It’s in a good location for dining and shopping.
Maybe if we go back we might consider staying there again but I will definitely check to make sure the resort is not on strike or under construction.
We should have been notified by Expedia and Hilton that the resort was on strike and they would have limited staff and the restaurants and other amenities would be closed.
Scott
Stayed 6 nights in Sep 2024