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"ROOMS SMALL. LIFTS VERY SLOW AND LONG WAIT. STAFF FRIENDLY & HELPFUL. " More

By a verified traveller on Tue 28 May 2019

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Standard Room (free breakfast box & meal coupons)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Cosmo Two-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Superior Room (free breakfast box & meal coupons)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Cosmo Hotel Hong Kong. During your stay, you're just a quick walk from Times Square Shopping Mall. Enjoy features like free WiFi in public areas and free train pick-up service, plus a gym.

  • Free WiFi and wired Internet
  • To-go breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 8 minutes by foot from Times Square Shopping Mall and a 2-minute drive from Victoria Harbour
  • Free train station pick-up, train station drop-off and local-area shuttle service

Cosmo Hotel Hong Kong ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cosmo Hotel Hong Kong

Everyone (4) Couples (2)
3 out of 5
ROOMS SMALL. LIFTS VERY SLOW AND LONG WAIT. STAFF FRIENDLY & HELPFUL.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Cosmo Hotel Hong Kong

Dear Valued Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our location and services. On your next stay, you are strongly recommended to try out our other room types overlooking the amazing Causeway Bay city view that measure up to 83 sq. m for a more comfortable and spacious stay. We would also like to apologize for the lengthened waiting time during your stay possibly due to hotel’s high occupancy. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

2 out of 5
The position of the hotel is not good with a difficult walk to MTR this is partly mitigated by shuttle bus from neighbouring Dorset Hotel. Staff are very nice and helpful but building is in need o=f renovation and the rooms are very very tight. Mine had no view at all as frosted glass on windows.

Posted by on 1 Apr 2019

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Comment from Hotel Management

2 Apr 2019 by Cosmo Hotel Hong Kong

Dear Valued Guest, Thank you for your comments. Cosmo Hotel Hong Kong is just 8 minutes away from the closest MTR station. Alternatively, you may try out our free shuttle bus service that goes to 14 destinations including popular sightseeing spots and the closest MTR station. We regret to hear that you were not satisfied with your stay this time. Your comments on our in-room facilities are also well noted and we will urgently review the issues for continuous improvement and growth. On your next stay, you are strongly recommended to try out our other room types overlooking the amazing Causeway Bay city view that measure up to 83 sq. m for a more comfortable and spacious stay. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

3 out of 5
Good location, nice outside seating area and very handy shuttle bus. However, the walls of the rooms are not very thick and you can hear a lot of your next door neighbours conversations and tv watching.

Posted by on 10 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Cosmo Hotel Hong Kong

Dear Valued Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our location and free shuttle bus services. We are also sorry for the noise issue you encountered, we believe it was only an occasional case and we will also review our current sound-proof facilities to ensure everyone a relaxing and comfortable stay with us. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

5 out of 5

Great value and everything you need.

This is the second time that we have stayed at the Cosmo Hotel and wouldn't hesitate in going back. The Hotel is exceptionally clean and the staff are very helpful and polite. It is about a 10 to 15 minute walk to Time Square. I would thoroughly recommend this Hotel to anyone considering a stay in Hong Kong.

Posted by , from Manchester on 28 Oct 2017

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4 out of 5
Hieman vaikea sijainti julkisilla kulkuvälineillä. Pieni aamiaishuone.

Posted by on 16 Feb 2019

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Comment from Hotel Management

20 Feb 2019 by Cosmo Hotel Hong Kong

Dear Valued Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our location and services. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

3 out of 5
Die gute Verkehrsanbindung und das Preis-Leistungs-Verhältnis machen viel aus, bei der Entscheidung für das Cosma Hotel. Das Personal ist freundlich und hilfsbereit. Rep. im Bad wurden umgehend aufgeführt. Die Einrichtung ist sehr alt und verschlissen. Das Display und die Bildqualität meines alten Handys von 2011 sind größer und besser als das was im Cosmo Hotel angeboten wird. Im Bad wurden zwar jeden Tag die Handtücher gewechselt und das Toilettenpapier gefaltet aber nicht einmal Spiegel oder Armaturen geputzt. Die Schlitze der Klimanlage waren sehr sauber. Auch nicht mehr zeitgemäße ist die Möglichkeit, dass JEDER beliebige Mensch, durch einen Seiteneingang von der Strasse, unkontrolliert die Fahrstühle benutzen kann und so jedes Zimmer erreicht. Wenigstens eine Entriegelung der Aufzüge mittels Zimmer-Keycard wäre wünschenswert.

Posted by , from Merseburg on 5 Oct 2018

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Comment from Hotel Management

8 Oct 2018 by Cosmo Hotel Hong Kong

Dear Guest, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. Please be assured that the services you encountered was not reflecting the standard of services we always strive to deliver. The concerned staff have already been reminded to ensure the best services are provided to all our guests. In the future we will continue providing the best stay experience to all guests in Cosmo Hotel, Hong Kong. Look forward to welcoming you back to our hotel soon.

About the Cosmo Hotel Hong Kong

Location 375-377 Queen's Road East, Hong Kong,

Property Features

As a guest of Cosmo Hotel Hong Kong, you'll find a fitness centre, a terrace, and multilingual staff. Public spaces have free WiFi and wired Internet. An area shuttle within 1.5 kilometres, A train station pick-up shuttle and A train station drop-off shuttle are free. The family-friendly Cosmo Hotel Hong Kong also features coffee/tea in common area, concierge services, and laundry facilities. This 4-star Hong Kong hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 23 levels
  • Built in 2005
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Hong Kong Causeway Bay Station (1.2 km / 0.8 mi)
  • Metro station: Queen's Road East Tram Station (0.1 km / 0.1 mi)
  • Property shuttles: Free area shuttle within 1.5 kilometres and train station pick-up

Room Amenities

Cosmo Hotel Hong Kong offers 142 accommodations with minibars and a safe. 20-inch flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 428.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately HKD 110 for adults and from HKD 110 for children
  • Late check-out fee: HKD 440 (subject to availability)
  • Rollaway bed fee: HKD 428.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cosmo Hong Kong
  • Cosmo Hong Kong Hotel
  • Cosmo Hotel
  • Cosmo Hotel Hong Kong
  • Hong Kong Cosmo
  • Hong Kong Cosmo Hotel
  • Hong Kong Hotel Cosmo
  • Hotel Cosmo
  • Hotel Cosmo Hong Kong
  • Hotel Hong Kong Cosmo
  • Cosmo Hotel Hong Kong Hotel
  • Cosmo Hotel Hong Kong Hong Kong
  • Cosmo Hotel Hong Kong Hotel Hong Kong

You should know

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • EarthCheck
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