6/10 Okay
kevin k.
12 Oct 2024
Started out pretty rough, ended better
The A/C went out at midnight on our second night. Very hot air was blowing out regardless of what setting we had the thermostat on. Had to turn it off at the breaker box. Called the “number”, No solution was offered by local operations manager. After suffering through the night I asked for fans that were delivered by afternoon. Despite many calls, texts and chats with many representatives no one ever followed up with us to let us know what, if anything, was been done. Communication was terrible. Finally after asking for a supervisor, I spoke to Michael, around 5:45 the next evening , who finally got things in motion. Then another “local manager” called me around 6:45. The A/C was finally working correctly when we returned around 9:15. It seems our report just got passed around and around with no one actually working on it. No one ever called to let us know what was being done. It’s so frustrating when you pay for a unit with A/C for our vacation and spend time trying to get a repairman to repair it and no one within Vacasa seemed to care, until I finally reached Michael.
kevin k.
Stayed 7 nights in Oct 2024