6/10 Okay
Kristen B., Sterling, IL.
27 Oct 2024
Disliked: Cleanliness
2nd time at same unit
This was our second time staying at this property. In 4 years you can tell it’s been vrbo, dining room table, floor, bathroom vanity all had excess signs of wear. What was once new it’s starting to look rough. Refrigerator took entire 24 hours to get cold.
We walked in on pest control having access to our unit with out prior notification. Mattress pad had stains and should have been changed in between guests. Mang. Company did give us compensation however, I would have rather not had the stress and anxiety of walking into a stranger in our unit. My husband is retired cop, this could have been a very dangers situation for pest control as well as a liability of our personal belongings as we just stepped out for short few minutes. Locked door. Unfortunately I will we not be staying with this manager company again in future stays in HH.as we come several times a year
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Kristen B.
Stayed 7 nights in Aug 2024