8/10 Good
Crystal B.
21 Sept 2024
Hilton Head Vacation
Everything leading up to the vacation went very well. The communication through emails was very helpful with the company. Island Rentals was very disappointing after we arrived at the condo. When we were going to bed, we noticed there was blood on the fitted sheet in the master bedroom. It looked like someone cut themselves shaving and then accidentally bled on the sheet. We took the fitted sheet off and used the top sheet as that. We called first thing in the morning and told island rentals what happened and they told me they would send someone over with a brand new sheet. That person never came. We were busy the next day and I forgot. My husband called again on the third day of our trip and spoke with John. John took the information and called us back within a few minutes. He said that he was getting conflicting information since someone was telling him the new sheets were dropped off. We received no sheets at this time. John himself drove out and handed us a mattress cover and was sending an emergency cleaning company out. Throughout the phone calls being made back and forth, we noticed that the sheet we had taken off of our bed the first night was gone. Someone came into the condo when we were not there. Either that or the sheet vanished as we never came across it again through the week. We did end up with a brand new set of sheets. But knowing someone could come into our condo when we were not there caused anxiety. There’s more that happened but I don’t have enough char
Crystal B.
Stayed 6 nights in Aug 2024