6/10 Okay
Ivanka T.
12 Feb 2023
Liked: Cleanliness
Stressful check-in, decent and clean property
This was one of the most stressful experiences in terms of check-in. We showed up at the property to find out a key pad but the property manager failed to provide the PIN in advance. Luckily, we ran into one of her employees, Tom, in the neighborhood who was extremely nice and helpful and he let us in with his code while I was getting in touch with the property manager by email. She did respond immediately but gave us the wrong PIN. I overheard her talking with Tom insisting she has given me the PIN, which I knew she had not, and only added to my exasperation. Other than that, the property was very clean and looked nice. Beds were not too comfortable. Overall, I think the villa was a bit overpriced in my opinion and because of the check-in process I won't be returning again. The property manager was not especially friendly and never apologized, which she should have. We paid good money to stay there and are not happy with our overall experience and how we were treated, which affected the positivity of our stay.
Ivanka T.
Stayed 2 nights in Feb 2023