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Presidential Suite, Private Pool, Sea Facing

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Double Bungalow Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Ambassador Suite Private Pool

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, Pool Access, Sea Facing

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Double Bungalow Superior

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Bungalow VIP Premium Sharing Pool

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mitsis Royal Mare. During your stay, you'll be within walking distance of Sarandaris Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, a beach bar and 2 poolside bars
  • Take a swim in the indoor and 2 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or facials at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a golf driving range and mini golf
  • 10 minutes by foot from Sarandaris Beach and a 5-minute drive from Port of Hersonissos
  • Airport and local-area shuttle service available for a fee

Mitsis Royal Mare ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mitsis Royal Mare

Everyone (5) Couples (1) Family (1)
4 out of 5

Posted by on 25 Jun 2023

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Comment from Hotel Management

25 Jun 2023 by Guest Relations Team

Thank you for choosing us! We will be happy to welcoming you again to our resort ;)

4 out of 5
Das Personal war super professionell und sehr freundlich.

Posted by on 29 Apr 2023

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Comment from Hotel Management

2 May 2023 by RM

Dear guest,We wish to thank you for taking time to upload your warm comments and reassure you that your thanksgivings will be transferred to our staff. We will be pleased to host you again soon in our hotel.Best regards,The management team

2 out of 5
Das Hotel ist maximal gute 3 Sterne wert. Wir haben bei der Bestätigung der Reise 14.00 als check-in Zeit erhalten. Um 14.30 wurden wir von der unfreundlichen bedienung am Schalter gebeten auf den sofas zu warten:" wir werden sobald das zimmer frei ist sie holen kommen, bitte warten Sie 10-15 Minuten auf dem Sofa." Nach 30Minuten hatten wir es satt zu warten und giengen erneut zur Rezeption. Das Zimmer war nun endlich bereit. Koffer aufs zimmer begleiten oder ein angestellter der uns den weg weist gab es nicht. Das zimmer war komplett für eine Person mit Handicap ausgerichtet. War optisch leider nicht so ansprechend wie auf den Bildern. Das Bad war ungenügend. Am Wasschbecken konnte man nur stehen, wenn die türe geschlossen war, weil sie genau vors Lavabo geöffnet wurde. Die dusche war nicht dicht. Nach jedem mal duschen war das Bad unterwasser. Ansonsten waren im Zimmer noch deko einheiten, welche aus der wand hervorkamen, wären eigentlich schön gewesen, jedoch war eins davon abgebrochen. An der Bar gab es nur Becher aus Pappe... 1. nicht sehr angenehm zum sein Cocktail daraus zutrinken und nicht wirklich Umweltfreundlich. Beim Buffet waren 1/3 der gerichte nicht angeschrieben, somit wusste man oft nicht was einen erwartet. Auf dem Hotelgelände gab es viele kleine details die man reparieren müsste. Der Pool, der auf allen Fotos gezeigt wird, ist wie fast jeder Pool auf dem Gelände, ein Privater Pool, welcher nur von den Gästen, mit umliegenden Zimmer benutz werden darf.

Posted by on 25 Sep 2022

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Comment from Hotel Management

3 Oct 2022 by RM

Dear Guest,Your comments will be taken into consideration in our constant effort to improve our services and facilities. We regret to read that we did not manage to fulfill your expectations. It is a pity though, since our main goal is always to offer high level of services and we try our utmost to achieve this.Kind regards,The management team

5 out of 5

Posted by on 3 Aug 2022

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5 out of 5
Eine wundervolle Unterkunft samt einem sehr freundlichem Personal, das Essen war ebenso hervorragend...bin begeistert, werde hier jederzeit (wenn möglich) wieder buchen! Ist weiterzuempfehlen!

Posted by on 28 Jun 2022

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4 out of 5

Posted by on 19 Jul 2019

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Comment from Hotel Management

22 Jul 2019 by Georgia

Thank you for taking the time to write about your stay. At Aldemar Royal Mare Resort we strive to make all guests’ stay memorable and enjoyable. We would like to apologize for any inconvenience caused during your stay.

5 out of 5
Die Hotelanlage ist sehr angenehm und freundliche, jedoch sind die Zimmer, vorallem das Bad renovationsbedürftig. Sonst stimmt alles.

Posted by on 15 Sep 2017

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4 out of 5

Hotel gut, Flug (Aegean) ein Abriss!

Pros: Nachts sehr ruhig, Matratzen perfekt.
Cons: Beim "Gesamtpackage" Täuschungen vermeiden (Gepäckstück war nur im Hinflug enthalten und bei Rückreise separat zu bezahlen!).
Location: 35 Minuten zu Fuss nach Chersonissos. Leider nur spärlich Bus dorthin und auch kein Hotelbus. Taxi teuer (8 Euro für 5 Minuten Fahrt).
Beim Rückflug vertrat Aegean die Meinung, dass mein Gepäckstück nicht im Preis enthalten gewesen sei. Ich musste daher nochmals 40 Euro bezahlen.

Posted by on 28 Aug 2016

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About the Aldemar Royal Mare Thalasso Resort

Location Limenas Hersonissou, Hersonissos, Crete 700 14

All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet meals and snacks included
  • In-room minibar (all beverages included)
  • Gourmet or à la carte dining limited to 1 meal per stay

Not included

  • Room service
  • Gratuities

  • Minibar (all drinks included)
  • Buffet-style meals included
  • A la carte or gourmet dining is limited
  • Number à la carte or gourmet meals - 1
  • All on-site activities, and facilities and equipment included
  • Service charge not included
  • Room service not included
  • All meals included

Property Features

Mitsis Royal Mare is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Mitsis Royal Mare, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a health club. Free self parking is available. Smoking is allowed in designated areas at this 5-star Hersonissos hotel.

  • 391 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Mitsis Royal Mare offers 391 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Plasma televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. This Hersonissos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Air conditioning

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Symposio – This buffet restaurant serves breakfast and dinner.

Candia – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.

Allegro – This restaurant specialises in Mediterranean cuisine and only serves lunch. Open daily.

Royal Palm – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.

El Greco – This restaurant specialises in Greek cuisine and serves lunch and dinner. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf driving range on site
  • Miniature golf on site
  • Canoe on site
  • Beach volleyball on site
  • Water skiing on site
  • Windsurfing nearby
  • Windsurfing on site
  • Parasailing on site
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals on site
  • Water sports equipment

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open selected days.

  • Manicures and pedicures
  • Facial treatments
  • Body scrubs
  • Sauna in spa
  • Steam room in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property registry number - 1039K015A017670
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Aldemar Royal Mare Chersonissos
  • Aldemar Royal Mare Hotel Heraklion
  • Aldemar Royal Mare Heraklion
  • Aldemar Royal Mare Hotel Hersonissos
  • Aldemar Royal Mare Hotel
  • Aldemar Royal Mare Hersonissos
  • Aldemar Royal Mare And Thalasso
  • Aldemar Royal Mare Village Thalasso
  • Royal Mare Village
  • Royal Mare Crete
  • Aldemar Royal Mare Thalasso Resort Crete, Greece
  • Aldemar Royal Mare

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Travelife
  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.