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aja Strandhotel Bansin

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Photo gallery for aja Strandhotel Bansin

Indoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Front of property
Lobby
Front of property
Children’s activities

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Bergstrasse 30, Seebad Bansin, Heringsdorf, MV, 17429
  • Bansin Beach
    3 min walk
  • Hans Werner Richter House
    10 min walk
  • Tropenhaus Bansin
    11 min walk
  • Heringsdorf (HDF)
    22 min drive

Room options

View all photos for Junior Suite, 1 Double Bed with Sofa bed, Non Smoking, Beachfront

Junior Suite, 1 Double Bed with Sofa bed, Non Smoking, Beachfront

Junior Suite, 1 Double Bed with Sofa bed, Non Smoking, Beachfront

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room Land Side with Balcony

Pillow-top beds, free minibar, in-room safe, blackout curtains

Double Room Land Side with Balcony

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room, 1 Bedroom, Sea View

Double Room, 1 Bedroom, Sea View

Double Room, 1 Bedroom, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room, Partial Sea View

Pillow-top beds, free minibar, in-room safe, blackout curtains

Double Room, Partial Sea View

  • 24 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 Bedroom, Garden View

Comfort Double Room, 1 Bedroom, Garden View

Comfort Double Room, 1 Bedroom, Garden View

  • 58 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room ("Springer" - one stay, various rooms)

Pillow-top beds, free minibar, in-room safe, blackout curtains

Double Room ("Springer" - one stay, various rooms)

  • 26 sq m
  • Sleeps 3
  • 2 Large Twin Beds

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About this property

aja Strandhotel Bansin

Ocean-view hotel with a bar/lounge, near Tropenhaus Bansin
Catch some rays at the beach or spend the day relaxing at aja Strandhotel Bansin's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Aja Strandhotel Bansin offers 100 accommodations with tablet computers and free minibar items. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. A pillow menu is available. 26-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include minibars and safes. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at aja Strandhotel Bansin, you're just a quick walk from Islands of the Baltic Sea. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.
  • Free WiFi in some public areas
  • Enjoy Regional cuisine with a beachfront location at Gabbiano, one of the property's 2 restaurants
  • WiFi for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, Ayurvedic treatments, or deep-tissue massages at the spa
  • Services include free babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 2-minute drive from Tropenhaus Bansin and 9 minutes from Heringsdorf Pier
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee
Aja Strandhotel Bansin offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A children's pool, a fitness center, and a library are also featured at the family-friendly aja Strandhotel Bansin. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Heringsdorf hotel.

Gabbiano - This beachfront restaurant specializes in Regional cuisine and serves breakfast, dinner, and light fare. A children's menu is available.
Bistro & Bar Patio - This beachfront bistro specializes in Regional cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Bistro & Bar Patio - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Polish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 0 per stay)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 15 per night)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request

Food and drink

  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Gabbiano
  • Bistro & Bar Patio
  • Bistro & Bar Patio

Things to do

  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mini golf
  • Mountain biking
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Baby bath
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free supervised childcare
  • High chair
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Soundproofed rooms
  • Pushchair

Conveniences

  • Lift
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Lift door width (centimetres): 110
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in reception
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Dressing gowns
  • Bath or shower
  • Children's dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • Digital channels
  • Tablet computer

Food and drink

  • Champagne service
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Children's slippers
  • Eco-friendly cleaning products used
  • Guidebooks/recommendations
  • Local maps
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 31 March, EUR 2.50 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 November - 31 December, EUR 2.70 per person, per night. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: EUR 0 per stay (rates may vary)
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
Tax ID - DE261353619
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Aja Strandhotel Bansin offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Travel Charme Strandhotel Bansin
Travel Charme Strandhotel Bansin Heringsdorf
Travel Charme Strandhotel Bansin Hotel
Travel Charme Strandhotel Bansin Hotel Heringsdorf
Travel Charme Strandhotel Ban
aja Strandhotel Bansin Hotel
Travel Charme Strandhotel Bansin
aja Strandhotel Bansin Heringsdorf
aja Strandhotel Bansin Hotel Heringsdorf

aja Strandhotel Bansin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 35 out of 50 reviews" "
Rating 8 - Good. 8 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zufrieden
im laufe der Jahre hat die Qualität des Hauses nachgelassen. Es geht bei den Hauslatschen los, bei Sekt und Kaviar weiter und den Laptop auf dem Zimmer gibt es auch nicht mehr ( ist wohl dem Diebstahl geschuldet ) aber mit der App war nicht viel anzufangen ,die Infos waren sehr spärlich. Das Haus selber,die Lage ,das Personal,die Sauberkeit,die Qualität der Speisen sind ausgezeichnet und entsprechen dem Ruf Ihres Hauses , ich werde Ihnen auch weiterhin treu bleiben.
Stayed 7 nights in Oct 2023

10/10 Excellent

Dagmar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war mit 3 Freundinnen in diesem Hotel. Wir hatten 2 DZ mit Frühstück gebucht und einen Parkplatz. Angefangen vom Ein Check bis zum Aus Check, dem gesamten Service war alles in allerbester Ordnung und Qualität !
Stayed 3 nights in Oct 2022

6/10 Okay

Hans Otto

Stayed 3 nights in Jul 2021

10/10 Excellent

Peter, Gotha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, Sauberkeit und Wohlfühlen wird hier GROSs geschrieben. Traumhaft.
Stayed 5 nights in Aug 2020

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Strandhotel
Ein schön gelegenes Hotel direkt am breiten Strand von Bansin. Das Hotel befindet sich am ruhigeren Ende der Stadt und ich habe dies sehr genossen. Die mitarbeitenden im Hotel waren ausgesprochen freundlich und dies auch in einer sicherlich nicht einfachen Coronabedingten Zeit, kurz bevor die Insel „geräumt“ wurde. Das Zimmer war sauber und ordentlich, einziger Wermutstropfen für mich war ein für ein Hotel dieser Qualität relativ überschaubarer Saunabereich.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Ina, Wandlitz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direkte Strandlage, toller Sektempfang, schönes Zimmer mit Meerblick, äußerst freundliches Personal in allen Abteilungen, großer, wunderschöner Pool, Tiefgarage.
Stayed 1 night in Nov 2018

10/10 Excellent

Elisabeth, Berlin

Liked: Cleanliness, property conditions & facilities, room comfort
Sehr freundlicher Empfang, reibungsloser Check-in mit Begrüßungsgetränk, wundervolles Zimmer, sauber und gemütlich. Wellnessbereich genial, Pool mit Blick aufs Meer. Alles sauber und zweckmäßig. Rundherum zufrieden. Einziger Kritikpunkt: Beim Frühstück im Restaurant werden auch Eierspeisen etc. auf Wunsch zubereitet. Sehr lecker, jedoch funktioniert die Abluft nicht gut, so dass der ganze Raum unangenehm nach Gebratenem riecht.
Stayed 5 nights in Oct 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Außenterasse mit Seeblick
Tiefgarage hat viel Platz, Check-In ist effektiv mit gleichzeitigen Erzählungen zur Geschichte, Sauna und Pool 30`C ist definitiv zu empfehlen, Hotel ist gut gelegen mit vielen Restaurants im fußläufigen Bereich, Frühstück darf man nicht verpassen, auch wenn nur bis max. 10:30 Uhr
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bestlage!
Das Hotel bietet einen idealen Ausgangspunkt für ausgiebige Spaziergänge am Meer und verfügt über einen schönen Wellness-Bereich zur anschließenden Entspannung.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rigtig gode cykelruter. Dejlig beliggenhed, tæt på stranden
Stayed 4 nights in Aug 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the Sun
Immer schön auf DER Sonneninsel Deutschlands.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mit Bitten wird an der Rezeption unfreundlich umgegangen. Unkulant
Stayed 1 night in Feb 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel in ruhiger Lage am Ortsrand
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2017

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Nettes Ambiente ruhig gelegen, Service für die Kategorie (4+) Verbesserungsfähig. Nur eingeschränkter Barbetrieb unter der Woche
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gemütliches Hotel an der Promenade
Das aus drei miteinander verbundenen Gebäuden bestehende, innen hübsch gestaltete Hotel liegt an der Strandpromenade, die am Wald beginnt. Die liebevolle Führung durch die Direktorin Frau Böse ist nicht nur am Pflegezustand des Hotels sondern auch, was uns positiv auffiel, an der wohl auch für die Angestellten angenehmen Atmosphäre zu erkennen. Wir haben uns während unseres kurzen Aufenthalts über Silvester dort sehr wohl gefühlt. Das Essen war sehr gut. Als einziger Nachteil erschien uns der baulich bedingte Umstand, dass wir von unserem Zimmer zum Wellnessbereich nur durch die Hotelhalle gelangen konnten.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholung pur an der Ostsee
Ein ruhig und direkt an der Ostsee gelegenes Hotel! Wer früh genug aufsteht, kann im Sommer das hervorragende Frühstücksbuffet auf der kleinen Terrasse mit wunderbarer Sicht aufs Meer genießen. Am Strand ist man in drei Minuten. Zahlreiche Restaurants sind zu Fuß gut zu erreichen. Vor dem Hotel beginnt Europas längste Strandpromenade, die über Heringsdorf und Ahlbeck bis nach Swinemünde in Polen führt. Vom etwas zu warmen, hauseigenen Hallenbad blickt man ebenfalls schön aufs Meer. Für die Benutzung des Wellness-Bereichs war während unserer Ferienwoche das Wetter zu schön. Wir waren lieber draußen. Man sagt, nirgendwo scheine in Deutschland die Sonne so häufig wie auf Usedom.

10/10 Excellent

Lutz, Neubrandenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekter Kurztrip!
Kurzentschlossen an die Ostsee, die Kinder bleiben zu Haus! Einfach abschalten im Wellness-Bereich... Das Hotel hat in allem unsere Erwartung erfüllt, der Wellnessbereich ist schön und weitläufig. Badende Kinder stören nicht beim relaxen. Apropos Kinder: Unsere Kleine war nicht mit, hätte hier aber viel Spaß gehabt. Das Hotel bietet viel für kleine Kinder, die Treppe am Empfangstresen sagt viel über die Ausrichtung für kleine Gäste aus. Das Personal ist sehr nett und geschult. Das Abendbüffett und Frühstück sehr lecker und umfangreich in der Auswahl! Wir kommen auch mit Kindern wieder!

8/10 Good

Nucki, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Tage Auszeit im November - dafür genau richtig
Freundliche Mitarbeiterinnen im Service (Empfang, Frühstück, SPA). Mein Wunsch nach Zimmer im Schwimmbad-Flügel wurde erfüllt. Ich reiste an mit der Vorstellung: ausruhen, täglich schwimmen, evtl. saunieren, gut frühstücken, viel frische Luft tanken, in Ruhe und mit Muße lesen. Für einen Novemberaufenthalt eine gute Adresse, da viel Ruhe bei wenig(er) Gästen gegeben. Das setzte sich - für mich als Schwimmerin sehr angenehm - im doch eher weniger frequentierten Schwimmbecken fort. Die Möblierung im Restaurant ist für meinen Geschmack ein wenig preiswert ausgefallen. Die Qualität des Frühstücks-Speise-Angebots könnte man sicherlich verbessern (z.B. höherwertigeren Käse als Scheiben von Edamer, Gouda, Tilsiter und Stücke von Billigweichkäse; z.B. eine höherwertigere Müslisorte).

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christiane, Brandenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Wellnesshotel am Meer
Die Ostsee im Herbst - ein Ort der Ruhe und Entspannung. Besonders in diesem wirklich wunderschönen und gut organisierten Hotel. Angenehme Wellnessbehandlungen in großem Spa-Bereich mit direktem Blick aufs Meer, tolles Essen (Buffet) und angenehmer Service. Alles perfekt!

4/10 Poor

Birgit, Hessen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tophotel, inkompetentes Personal
Das Hotel liegt erstklassig und ist sehr schön ausgestattet. Von der Penthouse-Suite aus hat man einen gigantischen Blick. Alles entspricht den Erwartungen an ein 4-Sterne-Haus. Das Personal, speziell im Organisationsbereich des Empfangs ist jedoch nicht entsprechend qualifiziert. Einfache Fehlorganisationen, die sich leicht vermeiden ließen: z.B.Terminierung eines Candlelight-Dinners zur Hauptbelastungszeit des Restaurants ( liebevoll gedeckter Tisch, flankiert von Familien mit kreischenden Kleinkindern,...), äußerst mühselige Bearbeitung von Extraservice, den ich in einem 4-Sterne-Haus selbstverständlich erwarte. Insgesamt ist es sehr schade, daß unser Urlaub in diesem schönen Ambiente von Ärger, der durchaus mit etwas qualifiziertem Personal vermeidbar gewesen wäre, überschattet war.