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 Greek Islands •1 Room
 Greek Islands • 1 Room
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Kastro Hotel

3-star property
Theotokopoulou 22, Heraklion, Crete Island (01) 562 1066
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4.0 out of 5
Very good!
See all 8 ebookers Reviews

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Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Kastro Hotel. During your stay, you're just a quick walk from Monastery of St. Peter and St. Paul. Free WiFi in public areas, a restaurant and a bar are available.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Heraklion Port and 7 minutes from Palace of Knossos

Kastro Hotel ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kastro Hotel

Everyone (6) Students (1)
5 out of 5

Posted by on 18 Aug 2021

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Comment from Hotel Management

25 May 2022 by PAPAGEORGIOU

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Es ist sehr schön, central aber trotzdem ruhig. Super Bett.

Posted by on 12 May 2023

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Comment from Hotel Management

12 May 2023 by PAPAGEORGIOU

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 30 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Papageorgiou

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Das Hotel ist super gelegen, in wenigen Minuten ist man am Hafen sowie im Zentrum. Zur Busstation sind es ca. 5-10 Minuten zu Fuss, das Personal an der Reception erklärt gerne, an welcher Busstation man die richtigen Busse findet. Das Zimmer war insgesamt sehr sauber und gemütlich. Einzig der Duschkopf, der oben an der Dusche befestigt ist, war etwas schimmlig, da er stetig mit Wasser gefüllt zu sein scheint. Da es jedoch noch einen anderen Duschschlauch hat, haben wir diesen einfach nie benutzt. Ansonsten war es sehr gut.

Posted by on 17 Aug 2018

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Comment from Hotel Management

19 Aug 2018 by Papageorgiou

Dear Mr. ,Mrs We trust you enjoyed your stay with us. We thank you for your custom, and look forward to welcoming you back in the near future. We would be delighted if you would consider us as your home away from home, your Heraklion base. When planning your next visit to Heraklio Crete, please feel free to contact a member of the team at The Kastro Hotel who will be happy to assist you with your reservation. We thank you for your support and look forward to welcoming you again to our Hotel soon. Kindest regards, G. Emm Papageorgiou

5 out of 5
Accueil chaleureux et réceptionniste très professionnelle. Elle nous a donné pleins de renseignements pour visiter la ville. Le petit-déjeuner était très bon.

Posted by , from Paris on 22 May 2018

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Comment from Hotel Management

22 May 2018 by Papageorgiou

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Pros: Das Morgenessen, der Aufenthaltsraum, die Freundlichkeit des Personals
Location: Im Zentrum der Stadt; Fussgängerzone, Hafen, Bussstation, Museum sind in der Nähe
Wir, Ehepaar, sind 3 Tage in Heraklion gewesen. Haben Freunde besucht und einen Tagesausflug nach Rethymon unternommen

Posted by on 16 Feb 2018

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Comment from Hotel Management

19 Feb 2018 by Papageorgiou

Dear Sir/Madam We would like to thank you for staying at our hotel, and we truly hope that your room & our services met your expectations. We would appreciate your feedback, so that we can improve ourselves and fully meet your expectations in the future. Please don't hesitate to contact me if ever a problem should arise. We are looking forward to seeing you again in the near future. Once again, thank you very much. Sincerely, Kastro Hotel

3 out of 5

Gute Lage!

Sehr sehr schade.....ein auf den ersten Eindruck gutes Stadthotel....leider ist es sehr unsauber!!! Schimmel an den Duscharmaturen....Das Waschbecken und Aufbau sehr schmuddelig!!! Es wird einfach nicht richtig sauber gemacht. Es wird nur der Dreck verteilt!!! Sehr arrogantes Personal!!!

Posted by on 4 Jul 2017

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3 out of 5

gute und zentrale Lage

Pros: freundlicher Service, sehr gute Lage
Cons: Zimmer sind etwas hellhörig
Location: in kürzester Zeit findet man sehr viele Restaurant, Cafes und auch Einkaufsmöglichkeiten
suchte ein Hotel in zentraler Lage für eine Nacht, einfaches aber sauberes Hotel mit freundlichem Service, zu empfehlen für eine oder zwei Nächte, Lage auch zum Airport gut

Posted by , from Regensburg on 8 Sep 2016

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About the Kastro Hotel

Location Theotokopoulou 22, Heraklion, Crete Island 71202

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the business-friendly Kastro Hotel. This 3-star Heraklion hotel is smoke free.

  • 1 building
  • 39 guestrooms or units
  • 5 levels
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Room Amenities

Kastro Hotel offers 39 accommodations with laptop-compatible safes and complimentary slippers. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Desk chair

Food & Drink

Kastro Hotel has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 1:30 PM
  • Check-in time ends at 11:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property registry number - 1039K013A0004400
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 8 per day (98 ft away)
  • In-room safe fee: EUR 5 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kastro
  • Kastro Heraklion
  • Kastro Hotel
  • Kastro Hotel Heraklion
  • Kastro Hotel Crete/Heraklion
  • Kastro Hotel Hotel
  • Kastro Hotel Heraklion
  • Kastro Hotel Hotel Heraklion

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.