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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Reception
Indoor pool, a heated pool
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪5 min walk‬
  • Helen Arts & Heritage Center
    ‪6 min walk‬
  • Unicoi Hill Park
    ‪6 min walk‬
  • Gainesville, GA (GVL-Lee Gilmer Memorial)
    ‪51 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Country Inn & Suites by Radisson, Helen, GA

Pool
Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very good, (1003)
The price is €130
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Country Inn & Suites by Radisson, Helen, GA

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and a 24-hour front desk
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at SureStay Hotel by Best Western Helen Downtown gets high marks from our customers. During your stay, you're just a quick walk from Helen Festhalle. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include convenience store, coffee/tea in a common area, and TV in a common area
  • Guests have great things to say about the location and the breakfast
  • Within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Heated pool
  • Indoor pool

Family friendly

  • Corner/local shop
  • Indoor pool
  • Microwave
  • Fridge

Conveniences

  • Banquet hall
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Housekeeping (on request)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Braille signage
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • Shared microwave
  • Shared fridge
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 295 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marieta

Travelled with partner
Amazing
Stayed 2 nights in Nov 2024

6/10 Okay

Charles

Stayed 1 night in Sep 2024

10/10 Excellent

Codie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were incredible! Super nice and friendly! The bed was comfortable and the jet tub was the icing on the cake! Definitely stay here again
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceed expectations!
Our stay was awesome! The room was very clean, everything is walking distance, continental breakfast hit the spot.
Stayed 1 night in Oct 2024

8/10 Good

Hollis

Liked: Cleanliness, property conditions & facilities, room comfort
A little dissappointed.
The price was a little high, as are all prices in Helen. Room was generally clean but bathroom could use a refresh. The sink was a standard bathroom resin sink that had worn through the hard coating. Had been repaired with paint and looked terrible. The tub had loads of mould & mildew in the grout lines. I forgot to request a first floor room at booking and hotel could not accommodate request at check-in. Web page says "free breakfast" which turned out to be a very modest continental breakfast. On the plus side, the location was good and the staff was cheerful and helpful. Will probably not go back to Helen.
Stayed 1 night in Oct 2024

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

elliot

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to everything in Downtown Helen.
Stayed 1 night in Oct 2024

8/10 Good

Webster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Super friendly staff. Property well maintained. Unfortunately, bed was not comfortable and we could hear next door neighbors TV.
Stayed 1 night in Oct 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Mariel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible . Bugs in the room and bedbugs on the bed
Stayed 1 night in Sep 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Shulamit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient to everything. We walked everywhere.
Stayed 2 nights in Oct 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Tanya

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very good for the price. The indoor pool room was a fascination for my 7yr old son. The only thing is the handicappped room had a metal projection from the side of the bed that hurt my foot so bad the night of our stay that I had to lay down. I spoke with a repair man passing as we left and he said he would take care of it. Otherwise nice stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Sherlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best valued hotel
Excellent location. Can walk anywhere downtown. The hotel is newly renovated, so it's like new inside.
Stayed 1 night in Oct 2024

6/10 Okay

Barry O

Travelled with partner
Staff was great
Stayed 5 nights in Oct 2024

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Tommy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Barry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We evacuated from Hurricane Milton with my elderly parents. When we arrived we were told that our rooms were on the second floor and that there was no elevator. Other rooms sold out. I barely got my mother up the stairs, and this meant she didn't want to go back out until we checked out and helped her back down. Additionally, we found the tubs/showers in both rooms to be extremely slippery. There was one grab bar on the outside of the tub, but nothing on the inside to grab for safety. I have never made reservations at a hotel that was so inaccessible, without a warning of no elevator. I usually do not request handicapped accessible rooms because we do not want to take a room from someone in a wheelchair, who absolutely cannot get up the stairs. The surrounding area was adorable, but I would choose a more handicapped-friendly hotel.
Stayed 1 night in Oct 2024