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Quality Inn Downtown Helen

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Downtown Helen

Desk, iron/ironing board, rollaway beds, free WiFi
Desk, iron/ironing board, rollaway beds, free WiFi
Front of property
Lobby
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
15 Yonah St, Helen, GA, 30545
  • Charlemagne's Kingdom
    2 min walk
  • Unicoi Hill Park
    4 min walk
  • Helen Arts & Heritage Center
    6 min walk
  • Gainesville, GA (GVL-Lee Gilmer Memorial)
    54 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Upgrade)

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Similar properties

Exterior

Days Inn by Wyndham Helen

Pool
Breakfast included
Pet-friendly
Parking included
4.0 out of 5, Very good, (242)
The price is €66
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Days Inn by Wyndham Helen

About this property

Quality Inn Downtown Helen

Hotel with free breakfast, a quick walk to Unicoi State Park
Along with coffee/tea in a common area, this hotel has a 24-hour front desk and a computer station. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a lobby fireplace, RV/bus/truck parking, and a vending machine are onsite. Housekeeping is available on request.
Quality Inn Downtown Helen offers 37 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Helen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Quality Inn Downtown Helen's great location gets high marks from our customers. During your stay, you're just a quick walk from Chattahoochee River. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a computer, a lobby fireplace, and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • 8 minutes by foot from Unicoi State Park and a 2-minute drive from Chattahoochee National Forest
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Quality Inn Downtown Helen also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • On-site parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends
  • Coffee/tea in a common area

Family friendly

  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per day, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn Downtown Helen.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Helen
Quality Inn Helen
Quality Inn Helen Hotel Helen
Quality Downtown Helen Helen
Quality Inn Downtown Helen Hotel
Quality Inn Downtown Helen Helen
Quality Inn Downtown Helen Hotel Helen

Quality Inn Downtown Helen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 302 out of 887 reviews" "
Rating 8 - Good. 274 out of 887 reviews" "
Rating 6 - Okay. 155 out of 887 reviews" "
Rating 4 - Poor. 83 out of 887 reviews" "
Rating 2 - Terrible. 73 out of 887 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dawnn

Liked: Cleanliness, staff & service
Oktoberfest weekend
First room was not ready... Changed rooms..the front desk staff person was awesome... Very kind gentleman!! The pool area looks like it hasn't been touched in weeks and is in total shambles. Need to finish that because it makes the morel look really bad
Stayed 2 nights in Sep 2024

2/10 Terrible

Mashallah

Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown area, great time to be in Helen...Oktoberfest.
Stayed 1 night in Sep 2024

10/10 Excellent

Kristina

Stayed 2 nights in Sep 2024

8/10 Good

Tomas

Stayed 1 night in Sep 2024

10/10 Excellent

dennis

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Charles

Stayed 2 nights in Sep 2024

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience at the Quality Inn in Helen, GA. Unfortunately, I discovered bed bugs in my room and immediately informed the hotel staff. Shockingly, they simply responded with "okay" and did nothing to address the issue or offer a solution. There was no apology, no offer to change rooms, and no attempt to rectify the situation. This level of service is completely unacceptable. I will never stay here again and wouldn't recommend this hotel to anyone.
Stayed 2 nights in Sep 2024

8/10 Good

Mariea

Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old old old
Cracked sink, paint in terrible shape,everything was old.chair was dirty would not even sit in it.
Stayed 2 nights in Aug 2024

8/10 Good

Coy

Travelled with family
Stayed 3 nights in Aug 2024

10/10 Excellent

Felipe

Stayed 1 night in Aug 2024

2/10 Terrible

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Because it had a pool I booked this hotel. The pool was closed. It did not say that on the the website. I had two very disappointed children.
Stayed 1 night in Aug 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service
They were updating the property so it was in a state of flux. The staff was courteous and respectful. Bathroom was a little small but meet our needs.
Stayed 2 nights in Aug 2024

2/10 Terrible

Mona

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elizabeth and Nikki (sp?) we super kind and helpful!
Stayed 2 nights in Aug 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be worse
Clean room. Bed was 3 inches lower on one side, not comftorable. Maintenance of sink was lacking, drain plug could not be removed so water would drain. TV remote did not work. Good location
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Maybe three stars.. Maybe.
Although the location is pretty good, service was nice, and providing somewhat of a breakfast was a positive, that is it. The smells that came from the bathroom were very unpleasant, updates are definitely needed, and it would have been wonderful if the pool was in service, but I guess you can’t win them all; you definitely get what you pay for in this type of atmosphere.
Stayed 2 nights in Aug 2024

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness
The staff was very kind, and friendly. I booked a non-smoking room. When first entering the room, there was a faint cigarette smoke odor. A little while later, the room started smelling like smoke, pretty strongly. I noticed it seemed to be coming in from the outside, from the air-conditioner. I called the front desk, to let them know, because I do not smoke, and I did not want to be charged a fee for the room smelling like smoke. A staff member came to my room to see what I was talking about, and she said she smelled it also. at first I thought somebody was probably smoking right outside of my door, but I never saw anybody doing so. I then noticed they have a designated smoking area outside, which was across from my room. every time I would notice the smoke getting bad again, I would look out and see that people were out there smoking in that area. I'm assuming the smoke is drawn in from the air conditioning unit. It made it very hard to sleep, and I ended up having to sleep in the bed furthest from the air conditioning unit, because my sinuses were getting extremely irritated, as well as getting a sore throat from the smoke. I ultimately had to sleep on my side, facing away from the air-conditioner. I'm not sure where the smoking rooms are on the property, but I definitely feel that the non-smoking rooms should be on the other side of the property, away from the designated smoking area. I woke up very unrested, with my sinuses and throat feeling very irritated.
Stayed 1 night in Aug 2024

6/10 Okay

Pam

Stayed 3 nights in Aug 2024

8/10 Good

Janet L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spend two nights. It was comfortable but air conditioning was ok to us. During night. Woke up sweat of air condition seems not working right. Daytime was good Lobby room was nice. Otherwise we enjoyed stay there
Stayed 2 nights in Aug 2024

2/10 Terrible

Latisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a two night stay at this hotel and I was not impressed. There was rust in the bathroom tub, some white stuff all of the chair, curtains, carpet. There was no cover on the outlets. The lights didn’t work, refrigerator had an awful smell. We stayed 1 night and my husband woke up unable to move due to the bed being terrible. We went to the front desk and advised that we would not be staying for another night and asked for a refund. The manager Nikki told us that since we booked it through a 3rd party we had to contact them. We contacted our 3rd party who advised that the hotel had to be reached to notify of the refund request and approve it. They tried multiple times to reach the hotel and every time she would answer and hang up. They even asked us to go to the front desk and let them know about the call. While standing there she answered the call, said that she had to place them on hold and hung up on them. We checked out that morning and the company advised that they would escalate the matter and try to contact them. 5 days later and they contacted me to say that unfortunately they couldn’t be reached and therefore no refund would be granted. Awful customer service, would not recommend this place to anyone. If you’re staying in Helen, stay somewhere else.
Stayed 2 nights in Aug 2024

6/10 Okay

Paula

Stayed 1 night in Aug 2024

6/10 Okay

TINA

Stayed 2 nights in Aug 2024

10/10 Excellent

Jezabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024