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Altstadt Hotel

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December 2024
January 2025

Photo gallery for Altstadt Hotel

Quadruple Room
Exterior
Staircase
Shower, hair dryer, towels
Daily buffet breakfast (EUR 10 per person)

Reviews

7.4 out of 10

Good

Popular amenities

  • Laundry
  • Breakfast available
  • Free WiFi

Explore the area

Map
Sankt-Anna-Gasse 9, Heidelberg, BW, 69117
  • Körperwelten Museum
    6 min walk
  • Kurpfälzisches Museum
    9 min walk
  • Heidelberg University Library
    11 min walk
  • Mannheim (MHG)
    20 min drive

Room options

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Twin Beds

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Front of property

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Free WiFi
Breakfast available
Parking available
4.2 out of 5, Very good, (1004)
The price is €77
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Bayrischer Hof

About this property

Altstadt Hotel

Hotel in Heidelberg, near Heidelberg Castle
This smoke-free hotel features laundry facilities, express check-in, and express check-out. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff are onsite. Housekeeping is not available.
Altstadt Hotel offers 18 accommodations with minibars and safes. Cable television is provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Altstadt Hotel, you're just a quick walk from Neckar Valley-Odenwald Nature Park. Features include free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Steps from Neckar Valley-Odenwald Nature Park and Christ
Altstadt Hotel offers its guests multilingual staff, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. Altstadt Hotel also features express check-in, express check-out, and a front-desk safe.

This Heidelberg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM and 10:00 AM.

Languages

Bulgarian, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 1640 ft (EUR 16.50 per day)

Food and drink

  • Buffet breakfast available for a fee weekdays 7:30 AM–10:00 AM: EUR 10 for adults and EUR 8 for children

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • No housekeeping
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 AM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 8.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 8 for children
  • Nearby parking fee: EUR 16.50 per day (1640 ft away)
  • Crib (infant bed) fee: EUR 8.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 7:30 AM - 11:00 AM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Altstadt Hotel Heidelberg
Altstadt Heidelberg
Altstadt Hotel Hotel
Altstadt Hotel Heidelberg
Altstadt Hotel Hotel Heidelberg

Altstadt Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 115 reviews" "
Rating 8 - Good. 53 out of 115 reviews" "
Rating 6 - Okay. 27 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 7 out of 115 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms have no way to be locked from the inside and you will only get one key for the room. Meaning there is no way a person can stay in the room and (safely - think of a fire or other emergency) lock the door while the other person is out with the key. This seems like a small thing but it is not and made me give the location one start only.
Stayed 4 nights in Jul 2024

10/10 Excellent

Gino

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were very pleased by our stay at the Altstaft. It is a small boutique hotel that isn’t fancy but it is in great condition, super clean and in a great location near Bismarckplatz, transportation and the Main Street for shopping and dining. Walkable in 15 minutes to the funicular to get to Schloss Heidelberg. Would go back for sure.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a great stay and generous support
Stayed 3 nights in Dec 2023

10/10 Excellent

JOHN, Pittsburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels meet various needs for various travelers. If you want a small, inexpensive, comfortable and clean hotel in Heidelberg, Germany at an outstanding location near the historic center of the city, operated by a very small, hard-working honest staff, the Altstadt could be the place for you. Given these realities, the services available at upper-class chain hotels are not there. Nor is there parking on the property. But if you arrive by air and train, are self sufficient and patient, the Altstadt could be perfect. I would gladly stay there again.
Stayed 6 nights in Sep 2023

10/10 Excellent

Carmen Florencia

Stayed 2 nights in Jun 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was terrible. We were not given a booking number from expedia only an itinerary number. So we could not get our key. We had to pay roaming charges and call expedia to get assitance because we could not contact anyone using the phone number provided by Altstadt because it is just an automated message that hangs up at the end. There is clearly a miscommunication between Altstadt and expedia because we were not given the correct information to properly check in and it was a poor experience for us.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Can't physically get into Hotel
We couldn't get into the hotel. We were later told this hotel has an entry code email sent to guest for entry. However this code is only on sent to those lucky enough to book on certain websites. Hotels.com is not one of them. So we showed up before the advertised check-in time to find no one at reception, a key box without a code, and a phone numer that goes straight to voicemail. Just before giving up and booking another hotel, by chance someone came by and let us in. This is not a position anyone should be put in. If there is any chance of this happing to your guest you should fix this right away. However, after going back through the reviews we found others with this issue back to 2017. We fail to believe that they are in unaware of this recurring problem. Low cost solutions that randomly leave paying customers on the street is unacceptable!
Stayed 2 nights in Aug 2022

10/10 Excellent

Janet, Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no puff and nonsense lacey frills but it is quaint, old world classic; clean, comfortable and convenient.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean room. Few amenities. No ac. But staff were very helpful and friendly. Location was excellent.
Stayed 5 nights in Jul 2018

6/10 Okay

Gloria

Liked: Cleanliness
Disliked: Room comfort
This is not a 3 stars hotel
If you book by hotels.com, no one gives you any info on how to check in if you arrive late. The reception was supposed to be open until 20:00. I arrived at 19:55 (because of late trains) and no one was there. No one answered the telephone number that is on hotels.com. I desperately asked another hotel reception to help me (I don't speak German). They finally succeded in contacting someone of the hotel (I don't know how) and they told me to use the reservation number to get the key by a machine. The number, anyway, was different from the hotel.com reservation number so still I haven't understand which number you were meant to enter... but on top of that, this is not a 3 stars hotel by far. Maximum 2. Cheap and anonymous furniture, very small bathroom. The positive thing is the kindness of the reception guy during breakfast.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun experience,
This is an unassuming little hotel in the most convenient spot. It doesn’t have a lobby or elevator, no refrigerator, kettle or microwave. But what it did have was the most comfortable bed, cozy suite with a little balcony and nice view out back. They washed our clothes for a small fee and were very helpful and friendly. Loved our stay,
Stayed 8 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Loved the location close to the Alstadt. We were denied breakfast because we were told that we booked with Expedia. Very important...we were told we did not need to make reservations for airport ride. Not true as we almost missed a ride to the airport. It was very loud in the alley. We did not feel very welcomed. We would not refer anyone to this hotel and will not stay there again.
Stayed 7 nights in May 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, Friendly, and Clean
This is a nice hotel and close to the Bismark Platz at the beginning of Heidelberg's Altstadt. The staff was very friendly and the accommodations were nice. The bathroom was very compact for someone over 6 feet tall.(187 cm) A heavier person may not have been able to navigate it. The Wifi was also spotty which was discouraging when trying to catch up on work.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Hotel Not Recommended
We had an unfortunate experience. First, the hotel is difficult to find, they don't answer the phone, and they closed the office at 7:00 pm, leaving us on the street until 1:00 am when another hotel office clerk found us a hotel room across town. We hope we were not charged for the room. A note could have been left or an email sent to inform us how to get our key. A supervisor from Hotels.com did try to help also.
Stayed 2 nights in Sep 2017

10/10 Excellent

Brian, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small European-style hotel in the Altstadt
It was a lovely stay in a hotel with friendly, attentive staff. The breakfast was a typical German one--lots of Brötchen, with a variety of cold cuts, cheeses, fruit, breakfast cereals, etc. Rooms are built on a smaller, European scale, but are very clean and bright. A lovely place to stay!
Stayed 2 nights in Sep 2017

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, clean and friendly service. Drawback: no elevator.
Stayed 8 nights in Jul 2017

8/10 Good

rb, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good facilities
I loved the location of this hotel, right at edge of the busy old town but on a quiet side street. They were flexible about arranging late check-in, though the code I was given for the key lock box was incorrect and I needed to call for better instructions. My room was bigger than expected, and clean - but the bed was terribly soft and would have killed my back if I'd been there any longer.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emily, Bay Area, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel in the Altstadt
This is a cute little hotel at the start of the pedestrian zone in Heidelberg. Conveniently located between the hub of the tourist district and the hub of transportation at Bismarckplatz. We enjoyed our time here. The room was a good size for a European hotel room, with a small table, a little balcony, and a little extra room. The bathroom was tiny, but perfectly adequate. The city was unseasonably hot when we were in town, so the lack of air-conditioning made it a little hard to sleep at night. But you'll find the same problem in all but the biggest hotels in Europe. Staff was very friendly. Only slight problem we had was having just one key for our room. I was in town for a conference and my fiance joined me for the trip. Since he was touring and I was working, it was hard to arrange our schedules around one key, particularly since our phones don't work in Europe and the front door to the hotel is locked after 8pm. Other than that minor issue, we had a great time at the Altstadt Hotel and would stay here again.

6/10 Okay

Verified traveller

Liked: Cleanliness
great location . good for 1-2 nights.
very clean , small, well located . Needs A/C . Great for a short stay , without kids

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
no free wifi! also, came late on sunday and had a lot of problem getting in when it was unstaffed. could be sorted out with a phone call - but unfortunately my phone is not set up for calls abroad so be well assured yours is if you come at an odd hour. other than these issues, perfectly ok hotel

6/10 Okay

Michael, HSV, AL

Liked: Room comfort
Reasonably priced and comfortable.
Reasonably priced hotel in the Alstadt district of Heidelburg. It was a bit difficult to find, as the hotel sign is very small. Parking is in the paid car parks located adjacent. Very friendly staff and nice breakfast. Got there around 10 a.m. and room was ready and I took a nice nap following a very early start in Koblenz taking friends to Frankfurt airport.

6/10 Okay

Richard, Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, too much noise from rowdy night re
Hotel is well located on the edge of the old town and ideal for the sights and many restaurants. Parking nearby is not easy ( I left my motorcycle on the road right outside but I don't think that went down well). Hotel is comfy with good beds and good breakfast. No air con so windows need to be opened at night when it is hot; unfortunately this lets in the noise of the young people who apprear to congregate near by EVERY NIGHT and make a lot of noise until the early hours of the morning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walking distance to the sights
I booked this room for my parents. They found it to be a beautiful, spacious and quiet room, with excellent breakfast, and pleasant and professional staff. The only drawback they found was that there was no elevator, so with carrying their luggage this was a bit of a problem. Otherwise they really enjoyed their stay.