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TownePlace Suites by Marriott Hays

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for TownePlace Suites by Marriott Hays

Fridge, microwave, stovetop, dishwasher
Lobby sitting area
Premium bedding, down duvets, desk, blackout curtains
Free toiletries, hair dryer, towels
Fridge, microwave, stovetop, dishwasher

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Pet-friendly
  • Air conditioning

Explore the area

Map
4001 General Hays Road, Hays, KS, 67801
  • Fort Hays State University
    6 min drive
  • Ellis County Historical Society Museum
    7 min drive
  • Fort Hays State Historic Site
    9 min drive
  • Hays, KS (HYS-Hays Regional)
    8 min drive

Room options

View all photos for Studio, 2 Queen Beds

Fridge, microwave, stovetop, dishwasher

Studio, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Fridge, microwave, stovetop, dishwasher

Studio, 1 King Bed with Sofa bed

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Private kitchen

Suite, 1 Bedroom

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hilton Garden Inn Hays

Pool
Pet-friendly
Parking included
Free WiFi
4.7 out of 5, Exceptional, (722)
The price is €137
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Hilton Garden Inn Hays

About this property

TownePlace Suites by Marriott Hays

Hotel in Hays with free breakfast and a 24-hour fitness center
Along with an indoor pool, this hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities. Weekly housekeeping is available.
TownePlace Suites by Marriott Hays offers 81 accommodations with complimentary newspapers and coffee/tea makers. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and Netflix. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

This Hays hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The free breakfast at TownePlace Suites by Marriott Hays gets good marks from our customers. During your stay, you'll be close to Ellis County Historical Society Museum. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by car from Fort Hays State University and 7 minutes from Ellis County Historical Society Museum
  • Dogs welcome for a fee (restrictions apply)
TownePlace Suites by Marriott Hays offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly TownePlace Suites by Marriott Hays also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available.

Smoking is allowed in designated areas at this Hays hotel.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:00 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • In-room accessibility
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LED TV
  • TV channels
  • Netflix
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TownePlace Suites Marriott Hays Aparthotel
TownePlace Suites Marriott Hays
TownePlace Suites riott Hays
TownePlace Suites by Marriott Hays Hays
TownePlace Suites by Marriott Hays Hotel
TownePlace Suites by Marriott Hays Hotel Hays

TownePlace Suites by Marriott Hays Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 453 out of 630 reviews" "
Rating 8 - Good. 109 out of 630 reviews" "
Rating 6 - Okay. 31 out of 630 reviews" "
Rating 4 - Poor. 15 out of 630 reviews" "
Rating 2 - Terrible. 22 out of 630 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Liked: Staff & service, property conditions & facilities
The place is clean and set up well but the beds are incredibly uncomfortable. I would expect a Marriott to spend a little more on mattresses.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We were excited to stay at this hotel as we pass through Hays often. They are listed as pet friendly, which was nice. We have a service dog and federally are allowed to take the dog anywhere we need to as it provides service for a disability. However we try to choose pet friendly hotels as to not cause any issues with other guests. From the outside, it looked updated and nice. The staff was not welcoming to us during check in. We were met with an attacking tone when my military veteren husband let the front desk know we had a service dog, in a pet friendly hotel. Immediately we were harshly asked why we had a service dog. My husband said Im a veteren and its my service dog.Then told that they needed to know exactly what the dog was needed for.I have never seen anyone be so rude about a person with a disability. My husband was shocked by her demeanor. He told her of his disability and asked if she had an issue with this. She looked to the other front desk person who asked us to sign a pet policy document. He said ok..that is fine but why am i being scrutinized? She said "we charge a fee for pets" This could have been handled much better.A disabled person should NEVER feel less than anyone else because they use an aid for their disability or mobilitally.The hotel and rooms are average and beds hard was ok. I expected more from a Marriott. It was an average hotel with average rooms. Nothing special. The beds were hard which surprised me as most Marriott hotels have comfy beds.
Stayed 1 night in Sep 2024

10/10 Excellent

Taira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location off I-70, clean, comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Patrick

Liked: Cleanliness
Nice facility - would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Bradley or Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Darcy L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Viktoryia, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean big room, you can borrow slow cookers, blenders, room is equiped with kitchen and is nice and spacious, breakfast is included and decent and parking is free
Stayed 1 night in Aug 2024

8/10 Good

Christa, ARVADA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay Just not good water pressure in the shower
Stayed 1 night in Jul 2024

10/10 Excellent

Garrett

Stayed 1 night in Jul 2024

10/10 Excellent

Valerie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Easy check in. Clean pool. Great breakfast options. Travelled with our 2 yr old. Would stay again if traveling through again.
Stayed 1 night in Jul 2024

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only the beds need improvement
Staff was friendly and helpful. Breakfast was good. Room was clean and had everything you would need for an extended stay. My only complaint would be that the be that the bed wasn't comfortable at all. Almost like sleeping on the box springs themselves.
Stayed 1 night in Jul 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the Best
Best hotel we stayed at on a very long road trip. Room smelled clean and fresh. Bed was very comfortable and the large shower was amazing. Staff was friendly and efficient at check in. Thank you!
Stayed 1 night in Jul 2024

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Work trip to area with stop over. Hotel is great and the room was super quiet for the rest I was looking for. Room has way more amenities than I needed for an over night but for a longer stay it would amazing to have all this
Stayed 1 night in Jul 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times..it is my go-to hotel in Hays, KS
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a pleasant experience
The front check in was Rude.. short and snappy.. the room had hair and debris on the carpeting and hair in the shower.. there was no breakfast ready the next morning by 7am and no coffee available except in the room.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Zachary

Stayed 1 night in Jul 2024

10/10 Excellent

Harold

Stayed 1 night in Jun 2024

2/10 Terrible

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They were not willing to switch me to another room so I could have a bathtub. Even tho the website did say I would have one. Horrible customer service at this hotel. Not willing to switch my room for me.
Stayed 1 night in Jul 2024

10/10 Excellent

Helmuth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service
No dogs over 35lbs
Unfortunately after going through tornado weather on I70 and driving 10hrs, we were not able to stay at this hotel. The front desk lady was rude, however that might be because she had to tell me she would need to cancel my reservations. My dogs are to big. I didn’t know this, but this particular Marriot will not take any dogs over 35lbs. She said it’s Marriot policy. I’m a member of Marriot and this hotel is the only hotel that I have heard this from. So being exhausted and wore down we left and stayed at Best Western. In the Hays Kansas Area Hampton, Hilton, Best Western , Comfort Suites, Avid all take any size dog. Your Welcome.
Stayed 1 night in Jun 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024