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Commercial Hay Hotel

3.0 star property

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Photo gallery for Commercial Hay Hotel

Deluxe Family Room
Staircase
Lobby
Balcony
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
  • Housekeeping

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, Hay Heritage Walk
    ‪12 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬
  • Place, Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.4 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Along with a microwave in a common area, this hotel has a refrigerator in a common area and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and tour/ticket assistance. Housekeeping is available once per stay.
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Our customers tell us they can't get enough of the helpful staff at Commercial Hay Hotel. During your stay, you're just a quick walk from TAFE Riverina Institute. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities, a shared microwave, and a shared refrigerator
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from TAFE Riverina Institute and Hay Library
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Reviews

Commercial Hay Hotel Reviews

7.4

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 95 out of 302 reviews
Rating 8 - Good. 93 out of 302 reviews
Rating 6 - Okay. 56 out of 302 reviews
Rating 4 - Poor. 30 out of 302 reviews
Rating 2 - Terrible. 28 out of 302 reviews

Reviews

2/10 Terrible

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cold, thin doona for winter, heating did not work, electric kettle did not work, no hot water in shower.
Stayed 1 night in Aug 2025

2/10 Terrible

Mike

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arriving at the property, it looked really good. Reception was unmanned but had a mobile number to ring. After that check in was smooth, however how the breakfast system worked was not explained. The property was full of red highlighted notices telling you what you could NOT do, like wheeling your suitcase across the carpet. Got to the room and it was small, the curtains were hanging off their rods. There was no wardrobe only 4 hooks on the back of the door. The room only had a single chair and insufficient Power points. The tea station looked like a cabinet from hard rubbish with a later thought of an unfinished top. The kettle did not fit in the sink, not that the kettle was big, just that the sink was small. The bathroom was tiny, only 950mm wide, the first time ever in my life I could sit on the toilet and my knees and head touched the wall opposite. The shower was tiled and OK, but the water barrier was a piece of square poly down pipe with silicone to hold it in place. Could bd not get the shower mat anywhere close to the shower. The TV did not work properly with only 2 channels with audio and video, all the other channels had either video or audio but not both. Bed was comfortable and clean. Then came breakfast: as choice of base cereals, with milk and very ordinary orange juice. Toast was either white or multi grain bread, tick there. However, the butter was from a communal tub, with of previous user crumbs. Jam and marmalade was also communal,
Stayed 1 night in Aug 2025

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Liked: Staff & service
Great service
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient And Pet friendly.. great overnight stop
Stayed 1 night in Jun 2025

6/10 Okay

Brenda

Liked: Cleanliness
Disliked: Property conditions & facilities
We were concerned about no hot water, but that was basin only. Shower spacious, good and hot. Good bed. Tiny room. Nice continental breakfast downstairs. Low priced. Good position. No extra blankets available and only one pillow per person. They're trying hard, but have a way to go.
Stayed 1 night in Jul 2025

6/10 Okay

Rosalind

Liked: Cleanliness, staff & service
Good value. Lovely staff
Stayed 1 night in Jul 2025

10/10 Excellent

Yan Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very convenient and easy. I like how there is signs around the motel. There is so many doors and can be very confusing without the signs on the doors. The room was clean and spacious.
Stayed 1 night in Jul 2025

4/10 Poor

Gayle

Stayed 1 night in Jul 2025

6/10 Okay

Diane

Stayed 1 night in Jul 2025

10/10 Excellent

Harmanjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late Check-in was really smooth. Rooms were clean.
Stayed 1 night in Jul 2025

6/10 Okay

Garry

Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Kim

Disliked: Staff & service, amenities
Property good for the price, just guests have no consideration for other people making noise all hours which is impossible to sleep. Not ideal driving across the country.
Stayed 1 night in Jul 2025

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Easy check in , clear instructions, toilet door didn't close for ensuite , double bed was like sleeping on a mortuary slab it was so hard , tv had sound for channels but no picture ,just a blue screen except for the abc .. tried using the chrome cast but it said it was unplugged even tho it was in wall and on ?
Stayed 1 night in Jul 2025

10/10 Excellent

Maris

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025

6/10 Okay

Thirza

Travelled with partner
Liked: Staff & service, amenities
Great comfortable bed, convenient location in the middle of town. Cleanliness needs to improve, remote control,small bathroom clean but behind facilities needs extra attention, bed runner, (tv did not work properly).
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Room comfort

Try ha

Poor wifi,bathroom door unshutable,no glasses,no plates,had to fill the kettle from the shower rose, bathroom dirty. Could do better.
Stayed 1 night in Jun 2025

4/10 Poor

Christie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.
Stayed 1 night in Jun 2025

4/10 Poor

Aidan

Disliked: Cleanliness, property conditions & facilities
Shower hot water barely a drizzle, meanwhile the mixer came off in my hand
Stayed 1 night in Jun 2025

4/10 Poor

tim

Disliked: Property conditions & facilities
Heater didn’t work on a night that was minus 2
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff, communication done through text messages
Stayed 1 night in Jun 2025