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Commercial Hay Hotel

3.0 star property

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Photo gallery for Commercial Hay Hotel

Balcony
Staircase
Hypo-allergenic bedding, individually decorated, individually furnished
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, TAFE Riverina Institute
    ‪2 min walk‬
  • Place, Hay Library
    ‪2 min walk‬
  • Place, Hay Heritage Walk
    ‪12 min walk‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.4 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

7.4 out of 10
Good
(3 reviews)
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Along with a microwave in a common area, this hotel has a refrigerator in a common area and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and tour/ticket assistance. Housekeeping is available once per stay.
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Our customers tell us they can't get enough of the helpful staff at Commercial Hay Hotel. During your stay, you're just a quick walk from TAFE Riverina Institute. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities, a shared microwave, and a shared refrigerator
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from TAFE Riverina Institute and Hay Library
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 321 reviews
Rating 8 - Good. 97 out of 321 reviews
Rating 6 - Okay. 61 out of 321 reviews
Rating 4 - Poor. 31 out of 321 reviews
Rating 2 - Terrible. 30 out of 321 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness
Parking was close and accessible, check in via the lock box was straight forward. Disappointed that breakfast didn’t open until 8am so we missed it. The TV wasn’t connected to the internet so couldn’t watch it and the room was a lot smaller than the photos indicated but the shower was great and the beds were comfortable
Stayed 1 night in Oct 2025

6/10 Okay

James

Travelled with partner
Liked: Amenities
There was enough coffee, tea and milk and that was really great. The room was relatively clean and neat, but could have done with a little table on the right or an extension to the existing table, as it would then be easier to use the toaster and electric kettle. Parking was fine, but unsure if it is safe to leave our GPS in the car, as it is a public space. We would have appreciated some cutlery, e.g. forks, knives and tablespoons. There was just one teaspoon. We did not meet any of the staff except for three people we met along the way. The two young people seemed quite pleasant and friendly. Note: good to check the dust inside the enclosed toaster/kettle section as it was somewhat dusty. Great place for short-term stay, for shopping in the town area, and we met some very friendly and helpful people along the way. Lots of interesting shops along our route. One kindly lady informed us that cars had to be parked 'nose-front', as otherwise we would be warned by the Police.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Whilst the room was clean, we had to leave our classic car out on the main road. No one was at the desk to ask about secure parking. The key was left in a box out the back, in envelopes with names on them: honesty of people booking was relied upon, even with a code sent to each person booking. Shower water pressure could have been better.
Stayed 1 night in Oct 2025

6/10 Okay

Philip

Liked: Cleanliness

Over haul

Room basic, bathroom OK
Stayed 1 night in Oct 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation was good value for money.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Travelled with group
Easy, no hassles
Stayed 1 night in Oct 2025

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were so pleasant and helpful upon check in and out. Doing a great job with a beautiful building
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The car park was good
Stayed 1 night in Sep 2025

6/10 Okay

Terry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Historic accommodation Need to open the front bar for travellers
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Liked: Staff & service
We have stayed here twice before and had thought it was good value for money. But our room this time was in need of some repairs and refurbishing, carpet needed replacing and plumbing required attention, but still ok for an overnight stay.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Clean rooms, friendly staff. Good for an overnight stay on the way through.
Stayed 1 night in Sep 2025

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and professional
Stayed 1 night in Sep 2025

10/10 Excellent

Harmanjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had comfortable stay. It was really easy to communicate with staff
Stayed 1 night in Jul 2025

6/10 Okay

Rhonda

Travelled with partner
Disliked: Amenities
Budget accommodation but for one night it was adequate. Comes with a minimal continental breakfast. Clean room and bed comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely great service great location comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel…definitely visit if you love signs everywhere telling you what you can and can’t do and where you can and can’t go.
Stayed 1 night in Sep 2025

8/10 Good

Brian, Horsham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old property and it has seen better days. Having said that it was clean and tidy at a reasonable price. The breakfast was good and we felt safe and secure.
Stayed 1 night in Aug 2025

8/10 Good

Grant

Stayed 1 night in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty disappointed really
Stayed 1 night in Aug 2025

10/10 Excellent

Flordalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy and satisfied

Very friendly staff and comfortable bed
Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Good cheap stay

Good stay. Cheap accommo. Clean place. Good location
Stayed 1 night in Aug 2025