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Hotel Plaza

3.0 star property

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Photo gallery for Hotel Plaza

3 bars/lounges
3 bars/lounges
Front of property
Terrace/patio
Point of interest

Reviews

5.2 out of 10

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Free WiFi
  • Housekeeping
  • Breakfast available

Explore the area

Map
Ignacio Agramonte No. 267, Havana, 10100
  • Central Park
    ‪1 min walk‬
  • Paseo de Marti
    ‪2 min walk‬
  • Hotel Inglaterra
    ‪3 min walk‬
  • Havana (HAV-Jose Marti Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room (Triple)

Minibar, in-room safe, individually decorated, individually furnished

Standard Room (Triple)

  • 19 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Single Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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Interior

Aimara's Hotel Boutique

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
4.7 out of 5, Exceptional, (179)
The price is €41
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Aimara's Hotel Boutique

About this property

Hotel Plaza

Colonial Havana hotel in Old Havana with 3 restaurants
3 restaurants, 3 bars/lounges, and a rooftop terrace are available at this hotel. Free wired internet in public areas and a free manager's reception are also provided. Additionally, WiFi in public areas, conference space, and concierge services are onsite.
Hotel Plaza offers 188 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Hotel Plaza, you're just a quick walk from Central Park. Free wired internet, a free manager's reception, and 3 restaurants are available.
  • Free wired Internet in some public areas
  • Enjoy international cuisine at Rest. Bufé Fausto, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast offered for a fee
  • WiFi in some public areas for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute walk from Great Theatre of Havana and 5 minutes by foot from Museum of the Revolution
There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. Wired Internet is free in public spaces.

A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Hotel Plaza.

Smoking is allowed in designated areas at this 3-star Havana hotel.

The hotel hosts a free manager's reception daily.
Rest. Bufé Fausto - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
Los Portales - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Real Plaza - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour), Free wired Internet

Parking and public transport

  • Limited on-site parking
  • Free off-site parking

Food and drink

  • Breakfast available for a fee: USD 5-15 per person
  • 3 restaurants
  • 3 bars/lounges
  • Free daily reception
  • Room service available

Restaurants on site

  • Rest. Bufé Fausto
  • Los Portales
  • Real Plaza

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 25.00
  • New Year's Eve (31 December) Gala Dinner per adult: USD 25.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 5 to 15 per person
  • Fee for wireless internet in public areas: USD 1 per hour (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Havana
Plaza Havana
Hotel Plaza Hotel
Plaza Hotel Havana
Hotel Plaza Havana
Hotel Plaza Hotel Havana

Hotel Plaza Reviews

Reviews

5.2
Rating 10 - Excellent. 19 out of 242 reviews
Rating 8 - Good. 39 out of 242 reviews
Rating 6 - Okay. 61 out of 242 reviews
Rating 4 - Poor. 49 out of 242 reviews
Rating 2 - Terrible. 74 out of 242 reviews

5.0/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

stephanie

Travelled with group
Stayed 3 nights in Mar 2020

4/10 Poor

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
This was a last minute booking after failing to find an evacuation flight out of Cuba due to coronavirus. The hotel is very very tired & tatty. Breakfast was not good. We couldn’t use the wifi cards outside the hotel that we bought there. We didn’t pay much money for our stay here but later went into the international hotel next door which was a star in comparison (although a lot more expensive).
Stayed 1 night in Mar 2020

8/10 Good

Deborah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm.
The hotel was beautiful as you walked in. Old world beauty. The rooms & furniture are basic. The bed was very low to the ground and did not have box springs or did not have a mattress. Not sure which piece was missing. Nonetheless we slept soundly. Common areas have no AC. Only the rooms. The bath and shower are extremely slippery. Be careful when wet! Could not flush the toilet multiple times within a few hours. Tank apparently was very slow to fill. But yes we would stay there again. Old world charm. With nice buffet breakfast.
Stayed 4 nights in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

\blanca

Travelled with family, Business traveller
Liked: Amenities
The hotel has an excellent location walk distances every where and good rate compare other hotels. Definitely, I will stay again.
Stayed 3 nights in Feb 2020

6/10 Okay

Aneta

Disliked: Property conditions & facilities, room comfort
Ann
Lobby at the hotel looks great, service -needs improvement .... especially men! They are following ladies and they are ude! They are trying to approach each single girl ... the worst was tall Afro/American security Lazy receptionists.... one tall gentleman (slim with glasses) was really supportive!!!
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Excellent location walking distance to old Havana and many other places of interest. Music in lobby and rooftop daily. Hotel is old....needs revamping....not every room has s balvony as advertised and balconies are too small to sit on.
Stayed 4 nights in Feb 2020

6/10 Okay

Edgar

Liked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
Great location.
Location was great, but a tired hotel and breakfast was very poor.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The rooms are so old, no enough light. Need to renovate all.
Stayed 1 night in Feb 2020

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Mixed bag
Classic old hotel with a nice lobby bar. Interior room was spacious and quiet. Most employees were great, but a few were unapologetically inattentive and grumpy. Elevators frequently out of service. No water for several hours—two such occurrences during my short stay. Mattresses were old and room smelled musty.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
It is an old building; It doesn't have good presentation, it can be better.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful, clean hotel in an excellent location!
Beautiful, clean hotel in a terrific location. Great view of the city from the top floor where breakfast is served. They had terrific food in the restaurant as well! Some of the staff was friendly, all were efficient and some spoke English very well. It's Cuba is the excuse for everything they can't do immediately (very typical of the entire country) and more often than not entirely correct but rather a language and culture difference so sometimes they can do it but it will take time. Also, when you book a "double room", it is two twin beds not a double or queen bed. So if you want one big bed, book a room with a King bed. There was no hot water in the whole downtown area when I was there due to a water main break which was totally not the fault of the hotel but they managed to keep the hotel very clean and the food was still excellent! There a leak in the bathroom coming from a large stained area on the ceiling that dripped my entire stay. Despite my unsuccessful attempts to communicate this to the cleaning staff, they never put a bucket put under it so I used towels to soak up it up and keep it quiet at night. I would definitely stay here again if I visit Havana again.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
One night without water in the bathroom, The next day no water at all for 3 hours. All other others around had water
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuba have a lot of good and clean places to stay but this hotel is just for nothing, unfriendly staff, breakfast looks like a week old, room... don’t book this Hotel.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Ken, North Vancouver

Travelled with group
The hotel was closed when we arrived because it had no water. But we were moved to a nearby hotel, the Seville, which was very good. However, we were left to drag our suitcases through the street for a couple of blocks, which was not easy.
Stayed 2 nights in Sep 2019

2/10 Terrible

Fernando, Santo Domingo

Business traveller
They transferred me to hotel Sevilla. They said they were having a problem with the water. That is a lie. They overbooked, so they detoured clients to the other hotel, where I did not have the free internet they promised.
Stayed 7 nights in Sep 2019

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Horrible hotel that I first time see, there was no water in the hotel for whole night, people in the hotel they don’t even try to help. How they rated themselves as a 3 star hotel, everything in the hotel are so old, bed is broken too.I think hostel even better than them. I supposed stay there for 3 nights but I gave up 2 other nights.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near almost every thing park, restaurants, stores, antic cars, tour buses, cathedral, and old biuldings i like this property i will stay on it again.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Visiting Cuba you must go with an open mind and what you would expect in other parts of the world you sort of have to forget. Most hotel properties are old and not up to date. For the most part the staff is extremely helpful and pleasant. Our room did not have hot running water for two out of the three nights we stayed. The front desk was notified but the maintenance guy was not and he apologized. The complimentary breakfast is not that great. We actually had breakfast at another hotel a couple of times. One thing they do have amazing is the AC unit. After walking around in the heat it was comforting to return to a very cold room. We did not hang out at the property as it has no pool, no amenities whatsoever except for free breakfast. No free Wi-Fi as you have to buy a card so you can connect to their Wi-Fi. They have a roof top sundeck and bar but it's never open.
Stayed 3 nights in Jun 2019

4/10 Poor

Fabio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Plaza was built in the 50s ... and never
The Hotel Plaza was built in the 50s ... and never was fixed or upgraded. The hotel hall is nice and you see tourists taking pictures of the place. However the rooms are a complete disaster. In our room, the window's glass was missing. When we politely complained about it, they pointed that Cuba is warm enough and we will not be cold. The pollution, smog and noise from the street was present at time in the room. The walls are falling down and the bathroom makes you dream home or a better standard
Stayed 1 night in Apr 2019

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, don’t book it
It was horrible. Bedbugs(my friend got bites all over her body), bugs in the caféarea, wifi is not free as stated on hotels.com. Dirty rooms, bedsheets nor towels were changed and had stains and hair on them. Wouldn’t recommend anyone to book it and can’t believe this hotel is even available here.
Stayed 1 night in Mar 2019

8/10 Good

Vanessa

Liked: Staff & service, room comfort
Old hotel...very central
Very central in Old Havana, beautiful old building which has seen better days but with your imagination you can see how splendid it must have been in the past!
Stayed 3 nights in Apr 2019