Owner supposedly didn’t see our booking and therefore the rental was not cleaned at all in preparation for our stay. Apparently, the owner is the person I’m paying to the cleaning fee to and they were on vacation or out of town and couldn’t clean. Thus, the property manager offered no options and immediately canceled our reservation; using the natural disaster or property damage option. Keep in mind this is at almost 5 pm, which is also when Vrbo begins cutting off same day bookings. So we were absolutely left out to dry for a party of our size. I would not trust this owner or property manager to ensure your stay at this rental goes as planned.