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Hanoi Paon Hotel & Spa

4.0 star property

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Photo gallery for Hanoi Paon Hotel & Spa

Outdoor pool, open 8:00 AM to 9 PM, pool loungers
Rooftop terrace
Nursery
Reception
City view from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Spa

Explore the area

Map
27 Hang Thung, Hoan Kiem, Hanoi
  • The Old Quarter Gallery
    ‪2 min walk‬
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Double or Twin Room, Balcony

Minibar, in-room safe, desk, laptop workspace

Executive Double or Twin Room, Balcony

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Paon Suite

Paon Suite

Paon Suite

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, No Windows

Family Room, No Windows

Family Room, No Windows

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room (With Window)

Minibar, in-room safe, desk, laptop workspace

Family Room (With Window)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

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About this property

Hanoi Paon Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
This hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Hanoi Paon Hotel & Spa offers 51 air-conditioned accommodations with minibars and safes. 39-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Jasmin Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hanoi Paon Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa, and an outdoor pool are available.
  • Free WiFi (speed: 50+ Mbps) and wired Internet
  • Drinking and dining options include a restaurant, a swim-up bar, and a poolside bar
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, body wraps, or facials at Jasmin Spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, bike rentals, and scooter/moped rentals
  • Just a 3-minute walk from Hoan Kiem Lake and 6 minutes by foot from Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
Hanoi Paon Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the pool bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Hanoi Paon Hotel & Spa. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Hanoi Paon Hotel & Spa was completed in January 2022.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.
Hanoi Paon Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (VND 300000 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–9:30 AM: VND 230000 for adults and VND 115000 for children
  • 1 restaurant
  • 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • Access to nearby outdoor pool
  • Art gallery
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Scooter/moped hire
  • Shopping centre
  • Shopping

Family friendly

  • Access to nearby outdoor pool
  • Fence around the pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool sunloungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • In-room accessibility
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – January 2022
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 39-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Paon Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 470000 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately VND 230000 for adults and VND 115000 for children
  • Airport shuttle fee: VND 380000 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: VND 300000 per night
  • Rollaway bed fee: VND 470000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Hanoi Paon Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 9 PM.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hanoi Paon Hotel & Spa.

Property is also known as

Sunline Paon Hotel Hanoi
Sunline Paon Hanoi
Sunline Paon
Sunline Paon Hotel
Hanoi Paon Hotel Spa
Hanoi Paon Hotel & Spa Hotel
Hanoi Paon Hotel & Spa Hanoi
Hanoi Paon Hotel & Spa Hotel Hanoi

Hanoi Paon Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City break in hanoi.. nice hotel in old quater.. Staff fruendly and very nice room
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very well located. Staff super friendly. We are staying at this hotel three times over a two week period. They stored our luggage for our trips out to Sapa and Halong Bay. Rooms are lovely
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Very kind. Good value. Pool is a life saver when it is hot. Breakfast was great and worth the extra money for the convenience of having it as an option.
Stayed 3 nights in Apr 2024

4/10 Poor

Willie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures on the website make this property look nice but you can tell immediately upon arrival that the property is not very clean. Check-in was great and the staff was helpful but our room smelled bad as if people had smoked in the room previously and also the walls were dirty, water-damaged, and had mold on it. The floors were worn and also not very clean. We left the hotel shortly after check-in and went to a different hotel in the Old Quarter for less money but much nicer.
Stayed 1 night in Mar 2024

10/10 Excellent

danièle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne adresse
Accueil excellent, hôtel très bien situé pour visites, chambre très calme et bien entretenu. Le petit dejeuner est copieux et de bonne qualité avec une vue splendide car au sommet de l immeuble. Je recommande
Stayed 1 night in Nov 2024

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble hotel! El servicio maravilloso, las habitaciones con muy buen espacio y excelente ubicación. La terraza es maravillosa y los desayunos ricos.
Stayed 3 nights in Nov 2024

10/10 Excellent

Merete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel, great location close to the cities main attractions. Friendly and helpful staff. Very nice view from the rooftop pool/terrace.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastisch hotel met aardig en behulpzaam personeel.
Stayed 2 nights in Sep 2024

4/10 Poor

Thanh Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kirjautuessa sisään pyysimme apua skootterin vuokrauksessa ja hotelli pyysi kaksinkertaista vuokraa mitä markkinoilta saa. Edellisessä hotellissa asiaa katsottiin palveluna asiakkaalle. Kerroin mutta hinta ai muuttunut. Otin muualta.
Stayed 3 nights in Aug 2024

10/10 Excellent

frederic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel propre et chambre très confortable. Piscine et salle de restauration agréable. Très bon petit déjeuner. A conseiller.
Stayed 2 nights in Aug 2024

8/10 Good

Tove

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

MICAEL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Tout était parfait, le personnel très bienveillant, le service, le petit déjeuner. Grosse déception lorsque nous avons fait le Check ou, ils ont insisté lourdement pour nous faire payer 2 bouteilles d eau du mini bar que nous n avions bien sûr pas utiliser. J ai dû m enerver au bout d un moment pour qu ils lâchent l affaire. Dommage
Stayed 2 nights in Jun 2024

8/10 Good

Mickaël

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi retreat
Great stay and perfect location. Staff is super friendly as well. Could try to fix the wobbly ladder in the pool.
Stayed 3 nights in May 2024