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Hanoi Inner Hotel

3.5 star property

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Photo gallery for Hanoi Inner Hotel

Lobby
View from room
Minibar, in-room safe, desk, soundproofing
City view
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
No 19, Au Trieu Street, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪6 min walk‬
  • Hanoi Old Town Night Market
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Family Quadruple Room, City View

Minibar, in-room safe, desk, soundproofing

Family Quadruple Room, City View

  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Double or Twin Room, City View

Honeymoon Double or Twin Room, City View

Honeymoon Double or Twin Room, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room, City View

Minibar, in-room safe, desk, soundproofing

Triple Room, City View

  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hanoi Inner Hotel

Lakefront hotel with a 24-hour front desk connected to a shopping center in Hanoi
Along with a restaurant, this smoke-free hotel has a snack bar/deli and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hanoi Inner Hotel offers 24 air-conditioned accommodations with fireplaces and computers. 32-inch LCD televisions come with cable channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Hanoi Inner Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant, and a snack bar/deli are available.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Steps from St. Joseph's Cathedral of Hanoi and 6 minutes by foot from Hoan Kiem Lake
  • Airport, train station, and beach shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business center on site. An airport shuttle (available 24 hours), a beach shuttle, and a train station drop-off service are available for a fee. The business-friendly Hanoi Inner Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Parking is available for a fee.

This 3.5-star Hanoi hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Onsite venue - This restaurant specializes in Vietnamese cuisine.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Parking on site (VND 200,000 per night)
  • Onsite parking options include a carport

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Computer
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Inner Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 250000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Self parking fee: VND 200000 per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include window guards
Hanoi Inner Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Splendid Hotel
Splendid Boutique
Splendid Boutique Hotel
Splendid Star Boutique
Splendid Star Boutique Hanoi
Splendid Star Boutique Hotel
Splendid Star Boutique Hotel Hanoi
Splendid Star Hotel
Star Boutique Hotel
Hanoi Inner Hotel Hotel
Hanoi Inner Hotel Hanoi
Splendid Star Boutique Hotel
Hanoi Inner Hotel Hotel Hanoi
7S Hotel Splendid Star Boutique

Hanoi Inner Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1000 reviews
Rating 8 - Good. 167 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

martha

Travelled with family
Liked: Cleanliness
Good price good location
Stayed 1 night in Jan 2025

4/10 Poor

Hien-My

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Cielo

Location is perfect! staff are helpful and friendly. The hotel is kinda old though, no phone in the room so if u need something, you have to go down the reception’s area to request for it. Overall, its not a bad place to stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness

First impressions didn't last.

Excellent location in the old quarter, easy walking distance to most places. At first glance, the room looked fine. However the TV, hairdryer and room safe didn't work. Despite reporting this to reception, nothing was done about it. The lid was also broken off the kettle. The lovely wooden tissue dispenser had no tissues and the fridge was set to max meaning the bottles of water and cans of beer provided (for use at a cost) were all frozen solid. The bed was made and the towels changed daily however the level of cleanliness left something to be desired. The sink area clearly wasn't cleaned, the run off marks from my toothbrush were there all week and a quick peek behind the bathroom curtain revealed that area hadn't been cleaned in years. The floor wasn't clean either, my grey socks soon had black soles. It's a shame because these are issues that could easily be fixed.
Stayed 6 nights in Jan 2025

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for walking around
Stayed 1 night in Dec 2024

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location!

Sure the room needed a little tlc but the excellent location and service more than make up for that! In fact there’s so much to see and do in the area that you’ll barely be in your room. Highly recommend!
Stayed 3 nights in Dec 2024

8/10 Good

Jussi

Liked: Cleanliness, staff & service
Good stay.
Stayed 4 nights in Dec 2024

8/10 Good

Andrea

Stayed 2 nights in Dec 2024

2/10 Terrible

Kai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot emphasize enough, DO NOT STAY HERE. This is the worst hotel service I have had in my life. There were bugs in the beds and the bathroom yet the staff did nothing about it. They did not give me a refund and were particularly rude when I brought up the issue. I would stay anywhere else. It’s disgusting and the service makes you want to never come back immediately. STAY SOMEWHERE ELSE
Stayed 3 nights in Dec 2024

8/10 Good

Barry

Stayed 2 nights in Nov 2024

4/10 Poor

Nerly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for 5 nights because I had no choice and all hotels were booked til December. The location is great to many restaurants and shopping. The wify was terrible and cleaning not good either. I dealt with it cause I had no choice, then again it was ok cause I will leave at 7:00 and get home just to sleep. Would I stay here again is a big NO!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel located in a street in the old quarter with lots of dining options. The staff is friendly and very helpful with tour and restaurant bookings.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mimi Pham

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable, good price and highly recommended

I came back to this hotel for the 2nd time. Very spaces and clean room, close to everything. Love it and highly recommended
Stayed 2 nights in Nov 2024

10/10 Excellent

Teresa Jean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. The hotel was centralized in the Old Quarter and walking distance to the lake and surrounding shopping areas and restaurants. We enjoyed our stay very much!
Stayed 8 nights in Oct 2024

8/10 Good

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

HILARY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lucy was very friendly and kind. If you want a comfortable hotel that is in the heart of things, this is for you. Rooms cleaned every day. Loved Hanoi. Amazing city.
Stayed 2 nights in Oct 2024

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so lovely and very accommodating. They stored my luggage for hours and said it was no problem at all. The only thing I think they could improve on is the bedding, which was cleanish but could be nicer. Everything else was great
Stayed 2 nights in Oct 2024

2/10 Terrible

Eun kyung

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, not greeting at all when check in, no smiling, seemed they were busy with other things. The property described a roof top and city view, however there’s no roof top, top floor is for residential area, not city view either. All of sudden, hot water didn’t work at all, when we came back from touring with lots of sweat, due to humid weather, minibar fridge wasn’t working either, I wsa expecting literally cold drinks when I arrived the hotel from whole day tour. The building is quite old, most of them are EOL. I’ve never seen that room door operates by old school key, not a card. And the hotel provides only 2 bath towels only, not any other towels, no housekeeping service, no cleaning the room, they just swapped the 2 bath towels only. Also, the hotel describes soundproof building, however, not at all, I could hear everything even from next door. I would not recommend this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Poasa

Liked: Cleanliness, staff & service, property conditions & facilities
Central inner CBD location which is convenient
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and genuinely cared for our expierence.
Stayed 4 nights in Jul 2024

6/10 Okay

Josephine

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Walkable and convenient. Room was not clean especially the bathroom. There were stains all over the bathroom. The shower had a tape over it to keep the wiring intact. Upon our second day we were asked where we were going and we were asked to change room as to give allowance to a new customer who had just booked the room although we had also paid for a triple room! Absolutely rediculous!
Stayed 2 nights in Jul 2024

10/10 Excellent

Hai, philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and welcoming receptionist who helped us to reserve an early taxis to the airport @ 4am. The room is clean, spacious and functioning. Double Queen beds fits our family of 4 comfortably. Thank you and highly recommended.
Stayed 1 night in Jul 2024