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Splendid Premium Hotel

4.0 star property
VIP Access

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Photo gallery for Splendid Premium Hotel

Family Connecting Room
Reception
Bar (on property)
Splendid Suite Terrace with Private Outdoor Tub | Terrace/patio
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Spa
  • Parking included

Explore the area

Map
36 Lo Su St, Hoan Kiem, Hanoi, 10000
  • Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • The Old Quarter Gallery
    ‪3 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Connecting Room

Family Connecting Room

Family Connecting Room

  • 46 sq m
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds OR 1 Queen Bed

View all photos for Deluxe Internal Window Room

Deluxe Internal Window Room

Deluxe Internal Window Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Premium with Window Room

Premium with Window Room

Premium with Window Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Executive Room, Balcony, City View

Executive Room, Balcony, City View

Executive Room, Balcony, City View

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite, Balcony, City View

Suite, Balcony, City View

Suite, Balcony, City View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Splendid Suite Terrace with Private Outdoor Tub

Splendid Suite Terrace with Private Outdoor Tub | Terrace/patio

Splendid Suite Terrace with Private Outdoor Tub

  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 36 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

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About this property

Splendid Premium Hotel

Lakefront Hanoi hotel connected to a shopping center, steps from Thang Long Water Puppet Theatre
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Splendid Premium Hotel offers 99 air-conditioned accommodations with minibars and safes. 45-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
With your stay at Splendid Premium Hotel, you're connected to a shopping center and just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas and free valet parking, plus an indoor pool.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Self parking and extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include free babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Steps from Thang Long Water Puppet Theatre and 3 minutes by foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Splendid Premium Hotel offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center and a meeting room are available. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Splendid Premium Hotel. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. A complete renovation of Splendid Premium Hotel was completed in September 2024.

This 4-star Hanoi hotel is smoke free.

Splendid Premium Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free valet parking on site
  • Secured uncovered self parking on site (VND 300000 per night)
  • Secured uncovered extended parking on site (VND 1000000 per week)
  • 24 hours off-site parking within 98 ft (VND 4000000 per night)
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Access to nearby health club
  • Bike rentals
  • Designer shops
  • Hiking/biking trails
  • Indoor pool
  • Sauna
  • Shopping centre
  • Spa services
  • Steam room

Family friendly

  • Free babysitting
  • High chair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Pushchair

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Nature reserve
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 5
  • In-room accessibility
  • Low-height bed
  • Low bed height (centimetres): 20
  • Low-height worktop and sink
  • Lowered worktop and sink height (centimetres): 25
  • Low-height desk
  • Low desk height (centimetres): 25
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (centimetres): 5

More

  • Couples dining
  • Renovated entire property – September 2024
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Feather duvet

Bathroom

  • Bathrobes
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 45-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar
  • Wet bar

More

  • Desk
  • Electrical adapters/chargers
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Splendid Premium Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 600000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Uncovered self parking fee: VND 300000 per night
  • Uncovered extended parking fee: VND 1000000 per week
  • Nearby parking fee: VND 4000000 per night(98 ft away; open 24 hours)
  • Rollaway bed fee: VND 600000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Splendid Premium Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 11:00 AM.
  • Pets and service animals are not allowed on site.

Property is also known as

Silk Queen Grand Hotel Hanoi
Silk Queen Grand Hanoi
Silk Queen Grand
Silk Queen Grand Hotel
Splendid Premium Hotel Hotel
Splendid Premium Hotel Hanoi
Splendid Premium Hotel Hotel Hanoi

Splendid Premium Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 34 reviews
Rating 8 - Good. 8 out of 34 reviews
Rating 6 - Okay. 3 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

8.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a bit small. But, the staff provided impeccable friendly service that is beyond normal staff. The staff all seemed to be interested in you as a person not a one.time fly-by- night traveler. The only complaint I have is the top Administration who you don’t meet miss calculated room charges and double it, but did not change it. But however, I stayed more nights and did not pay at least I don’t think I was charged.
Stayed 1 night in Oct 2024

10/10 Excellent

Clementine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
The staff is absolutely awesome. They are always willing to help us navigate very the busy commerce of Hai noi
Stayed 1 night in Oct 2024

4/10 Poor

Robert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is remarkably helpful, cheerful and friendly
Stayed 2 nights in Oct 2024

8/10 Good

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Easy and the Team were terrific.
Stayed 2 nights in Oct 2024

10/10 Excellent

Xuyen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn mới được sửa lại rất mới và sạch sẽ, bể bơi rộng, vị trí trung tâm chỉ mất 2 phút để đi bộ ra hồ Hoàn Kiếm, rất hài lòng!
Stayed 1 night in Sep 2024

10/10 Excellent

Tran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers excellent service, with highly attentive and friendly staffs. They always try their best to ensure guests have a comfortable stay. The breakfast is also delicious. I had fantastic experience here. I’m sure that I’ll be back ♥️
Stayed 1 night in Sep 2024

10/10 Excellent

giang

Liked: Cleanliness, staff & service, property conditions & facilities
Splendid Premium Hotel is the place to be 5 stars This place is awesome!!! From the time you check in to the time you check out the team led by Mr Lee are amazing. The beds were comfortable and the happy hour drinks at the rooftop bar watching the sunset was definitely a highlight!!! The location is where you want to be, its central to everything . We will be staying here again when my family and I return to Vietnam. Well done and its attachments BIG 5 STARS for me.
Stayed 1 night in Sep 2024

8/10 Good

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
What the property lacked in facilities, which they are in the midst of renovating, the staff truly made up for. As we only slept there is was fine for us. The hotel is close to the Old Quarter for easy access for walking and eating. Looking forward to seeing the hotel completed on our next holiday.
Stayed 3 nights in Sep 2024

10/10 Excellent

Quang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the old quarter . The location of the hotel is amazing. A walking distance from numerous main attraction points . Our room was well-appointed, very comfortable and clean. The bed was perfect with quality linens. Dining room was lovely, great views, plentiful selection for breakfast. A great rooftop bar & Swimming Pool overlooking the city . And the Splendid Premium Hotel really excells with its staff, they were all exceptional, professional and helpful. A beautiful experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Mia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this hotel has good location, only 1min to Hoan Kiem lake. Their staffs are very nice and friendly. they upgraded my room, a really enjoyable experience. High recommend you should try delicious banh mi next to this hotel. I will come back on my next business trip. Sure
Stayed 1 night in Sep 2024

10/10 Excellent

DONG

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet rooms and a large and beautiful rooftop pool, delicious breakfast with helpful and friendly staff who did their best to ensure we enjoyed our stay. We will definitely be back.
Stayed 1 night in Sep 2024

10/10 Excellent

Andie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in during our trip to Vietnam. Really comfortable bed and breakfast was varied & tasty. Very helpful staff who gave us tips and shared local knowledge to explore hanoi.a big mention to Mr Tony - Customer Services. omg 😲 He was super helpful and went beyond her duties to assist us in a rather happy and memorable stay .
Stayed 1 night in Sep 2024

10/10 Excellent

Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay at Splendid Premium Hotel. The staff’s attitude truly impressed me. They were friendly, attentive, and always ready to assist whenever I needed, from check-in to throughout my stay. The hotel’s location is perfect, right in the city center, making it extremely convenient for getting around and visiting popular attractions. I could easily access various tourist spots without worrying about time or traffic. Additionally, the hotel’s facilities are quite modern and well-maintained, offering a comfortable and pleasant atmosphere. The room was clean, well-equipped, and everything worked perfectly. Overall, if you're looking for a hotel with great service, a central location, and modern facilities, I highly recommend Splendid Premium Hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Lok Sun

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très convivial
Personnel très attentionné, chambré surclassé . quelques petits soucis mais tres vite corrigé . Tres jon buffet .. ps attention au tarif des prestations , elles sont tres chers , par contre l’es réceptionniste seront la pour trouver un arrangement… et vous donner les bons tuyaux
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Der Aufenthalt im Hotel war nach ein paar Schwierigkeiten, als Folge des Taifuns, die aber nach ca. einer Stunde behoben waren angenehm! Sehr aufmerksames Personal an der Rezeption und beim Frühstück! Die Geschäftsführung hat sich persönlich entschuldigt für die Unannehmlichkeit! Das einzige Manko ist der Schrank im Zimmer, der unpraktisch ist, um die Bekleidung unter zubringen, Hemden und Tshirts, Unterwäsche! Sonst ist die Lage des Hotels sehr gut, um die Altstadt zu erkunden. Die Aussicht von der Dachbar ist schön. Die Auswahl der Getränke könnte etwas besser sein, aber okay! 1
Stayed 3 nights in Oct 2024

10/10 Excellent

Quang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff awesome place to stay. . Food was lovely and it has a great rooftop bar & Swiming pool. Staff were exceptional and a big shout out to Ms Van who is just adorable and all the other reception staff. . I would absolutely recommend this hotel to families travelling to Hanoi.
Stayed 1 night in Sep 2024