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Pullman Hanoi Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pullman Hanoi Hotel

Exterior
Sports facility
Interior entrance
Egyptian cotton sheets, premium bedding, down duvets
View from property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Gym
  • Spa
  • Breakfast available

Explore the area

Map
40 Cat Linh Street, Dong Da District, (Entrance 61 Giang Vo Street), Hanoi, 10000
  • Temple of Literature
    12 min walk
  • Ho Chi Minh Mausoleum
    16 min walk
  • Train Street
    17 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    36 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Single Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Executive Suite, 1 King Bed, Club lounge access

Executive Suite, 1 King Bed, Business Lounge Access

  • 78 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Business Lounge Access, Executive Level (Executive)

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Twin Room, 2 Single Beds, Business Lounge Access, Executive Level (Executive)

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Room

Hanoi Royal Palace Hotel 2

Breakfast included
Spa
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (3119)
The price is €71
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Hanoi Royal Palace Hotel 2

About this property

Pullman Hanoi Hotel

Mediterranean Hanoi hotel in Dong Da with a winery
An attached winery, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Housekeeping is available on request.
Pullman Hanoi Hotel offers 240 air-conditioned accommodations with fireplaces and minibars. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Premium satellite television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Fit and Spa Lounge has 2 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Pullman Hanoi Hotel, you're just a quick walk from King's Island Golf Resort. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at La Cheminee, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to reflexology, body treatments, or massages at Fit and Spa Lounge
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from St. Joseph's Cathedral of Hanoi and a few minutes from Hanoi Opera House
A winery is on site. Pullman Hanoi Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 10 meeting rooms, and limo/town car service. Event space at this hotel measures 6243 square feet (580 square meters) and includes a conference center. A fitness center, a sauna, and spa services are also featured at the luxury Pullman Hanoi Hotel. Free self parking is available.

Smoking is allowed in designated areas at this Mediterranean Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
La Cheminee - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.
Mint Bar - This bar serves brunch and light fare. Happy hour is offered. Open 24 hours. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 23 for adults and USD 11.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • La Cheminee
  • Mint Bar

Things to do

  • Fitness classes
  • Billiards/pool table
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • On-site winery
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6243 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Fireplace
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Executive Lounge for reservation on Executive floor]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 11.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Executive Lounge for reservation on Executive floor
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hanoi Pullman
Hanoi Pullman Hotel
Hotel Pullman Hanoi
Pullman Hanoi
Pullman Hanoi Hotel
Pullman Hotel Hanoi
Pullman Hanoi Hotel Hotel
Pullman Hanoi Hotel Hanoi
Pullman Hanoi Hotel Hotel Hanoi

Pullman Hanoi Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 146 out of 425 reviews" "
Rating 8 - Good. 183 out of 425 reviews" "
Rating 6 - Okay. 59 out of 425 reviews" "
Rating 4 - Poor. 27 out of 425 reviews" "
Rating 2 - Terrible. 10 out of 425 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Chan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Jethro

Travelled with family and small children
Liked: Cleanliness, staff & service
Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing. Overall we had a nice. comfortable and enjoyable stay there.
Stayed 5 nights in Mar 2024

6/10 Okay

Minjoo

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not meet standard and expectations
*Room very dark and dull* bathroom flush not working * shower appearance moldy * Bathroom towels are very old * Shower door is not close properly. Water came off all over floor* O'clock in the room is not working * Lavabove sink water came off all over everytime in use * Breakfast not enough viarities of Food.* Carpet appears very old with dark blue color * Light bulb in the room very low , make the room very DARK ! * Manager just hear the complain but seemed he might not do anything. Out of his territory ? Or nothing he can do !
Stayed 3 nights in Mar 2024

8/10 Good

Wojciech

Stayed 1 night in Mar 2024

6/10 Okay

Vitaly

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Will not comeback
Very good service, but the room was poor, bathroom not clean, shampoo dispensers not working, the room itself the same, room service didn't have a menu, you need to call to ask for a pricewould not expect from 5 star
Stayed 2 nights in Feb 2024

10/10 Excellent

MITHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Nice facilities and courteous staff, which was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Quan

A pleasant place to spend a couple days
Stayed 2 nights in Oct 2023

10/10 Excellent

Carole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Had just 1 night at the pullman this was my 2nd stay here. Note to travellers, get the reception to get your taxi to the airport it will save you a much money as the Hanoi taxis rip foreigners off.
Stayed 1 night in Oct 2023

10/10 Excellent

ITO

Stayed 1 night in Sep 2023

6/10 Okay

YAT LUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sue Phay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice luxurious hotel. Staffs are very helpful and professional. Breakfast is more towards continental, will be good to have more local options.
Stayed 3 nights in Aug 2023

6/10 Okay

Xiaofeng, Shanghai

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

sajan

Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!
Stayed 7 nights in May 2023

2/10 Terrible

Sumit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old property, not maintained well, AC plant unable to take load, hot rooms, property didnt upgrade to new convenient features.
Stayed 3 nights in Jun 2023

10/10 Excellent

Panagiotis

Stayed 3 nights in Feb 2023

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were really accommodating and very friendly. The first room we were taken to had two lights that were not working, and the room was already very dark. Without hesitation, we were offered an upgrade to a larger room but was still very dark, but we took that regardless. We stayed for 9 nights and changed rooms twice. The toilets were constantly blocked and water from the sink did not drain. Because the staff were so nice we actually felt bad complaining. Eventually, the blockage issues got out of hand so we were offered another room change. I would not recommend staying because of the very dated rooms. The were so dated it prompted me to ask how old the building was. Staff is A , professional and just good people.
Stayed 9 nights in Jan 2023

4/10 Poor

kelvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
wifi was weak, breakfast was bad
Stayed 3 nights in Jan 2023

10/10 Excellent

Venice

Stayed 1 night in Aug 2022

8/10 Good

Willie

Stayed 2 nights in Jul 2022

10/10 Excellent

Kean Seng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.
Stayed 2 nights in Jul 2022

6/10 Okay

Franz

Stayed 1 night in Apr 2022

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022