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Pegasy Premium Suites & Residence Westlake

4.0 star property
VIP Access

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Photo gallery for Pegasy Premium Suites & Residence Westlake

Executive Penthouse | Terrace/patio
Classic Studio | Private kitchen
Executive Penthouse | Terrace/patio
Exterior
Executive Penthouse | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Barbecue grill
  • Housekeeping
  • Outdoor space
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
No 33 /399 Au Co, Tay Ho, Hanoi, Hanoi, 100000
  • West Lake
    ‪3 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Apartment

Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Apartment

  • City view
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Grand Apartment

Grand Apartment | Living area

Grand Apartment

  • City view
  • 70 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment

49-inch TV with digital channels, Netflix, pay films

Deluxe Apartment

  • Lake view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • Lake view
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Classic Studio

Classic Studio

Classic Studio

  • City view
  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Apartment

Panoramic Apartment

Panoramic Apartment

  • Lake view
  • 130 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Penthouse

Executive Penthouse

Executive Penthouse

  • Lake view
  • 130 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Desk, soundproofing, iron/ironing board, free WiFi

Superior Apartment

  • City view
  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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  • Air conditioning
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About this property

Pegasy Premium Suites & Residence Westlake

Aparthotel with free parking, a short walk to West Lake
Along with concierge services, this aparthotel has laundry facilities and express check-in. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, tour/ticket assistance, and a garden are onsite. Each apartment features a kitchen with a refrigerator and a microwave, plus free WiFi and a TV with digital channels. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include Netflix and a rainfall shower.
Pegasy Premium Suites & Residence Westlake offers 10 air-conditioned accommodations with rice cookers and slippers. Accommodations offer separate sitting areas and include dining tables. Televisions come with digital channels, pay movies, and Netflix. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and printers. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Pegasy Premium Suites & Residence Westlake, you're just a quick walk from West Lake. Features include free WiFi in public areas and free self parking, plus a roundtrip airport shuttle (surcharge). This upscale aparthotel has 10 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a dining area, and a sitting area
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute walk from West Lake and a 4-minute drive from Hoan Kiem Lake
  • Airport shuttle service available for a fee
As a guest of Pegasy Premium Suites & Residence Westlake, you'll find a terrace, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Pegasy Premium Suites & Residence Westlake also features a garden, concierge services, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Hanoi aparthotel.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Onsite parking options include a carport

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 49-inch TV with digital channels
  • Netflix
  • Pay films
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Printer

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a train station
  • Near the airport

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 10 units
  • Cleaning products are eco-friendly
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Zalo mobile app before check-in

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at Pegasy Premium Suites & Residence Westlake

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 1000000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Pegasy Premium Suites & Residence Westlake offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Zalo mobile app before check-in.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pegasy Suites Lakeside
Pegasy Suites & Westlake Hanoi
Pegasy Premium Suites & Residence Westlake Hanoi
Pegasy Premium Suites & Residence Westlake Aparthotel
Pegasy Premium Suites & Residence Westlake Aparthotel Hanoi

Pegasy Premium Suites & Residence Westlake Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 0 out of 13 reviews
Rating 6 - Okay. 0 out of 13 reviews
Rating 4 - Poor. 2 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

8.8/10

Cleanliness

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Lovely staff with very accommodating hotel accommodations and great dining. The staff are willing to help with scheduling and transportation and food as well. Will definitely be staying here again and again.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
wonderful apartment in Tay Ho. I ve lived in Tay Ho for 6 years and it is definitely my favorite place.
Stayed 1 night in Mar 2025

10/10 Excellent

GH

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay. The apartment was fancy. Spacious room, fully equipped kitchen and smart TV. I'm happy to be here for the next trip
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I came back here after the first time. Everything is still pretty new and good. The receptionist guys are friendly and helpful
Stayed 1 night in Jan 2025

2/10 Terrible

Lucas, Sunnyvale

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked Pegasy Suites Lakeside for 11 nights, but left after 4 due to poor conditions. Here’s why: Cleanliness Bathrooms were filthy with mold and dirt. Both bathtubs lacked drain stoppers initially. Foul odor from toilets and drains spread into living areas, requiring open windows. Broken bathroom window lock made it unsafe. Bedding was thin, dark gray, unlike the high-quality white sheets shown in photos. Old, small, thin bath towels, no hand towels or washcloths provided. Laundry machine emitted a terrible odor. Old, thin, dirty bathroom carpets. Facilities Poorly equipped kitchen; only one pot and one incompatible pan for the induction cooktop. No kitchen towel, laundry soap, or basic kitchen necessities provided. Faulty cabinets and drawers in bedrooms and kitchen. Leaky, spraying bathroom faucets. Old, dirty, damaged iron and ironing board available upon request. Only one pair of slippers in a 3-bedroom accommodation. Noise Rooms were not soundproof as claimed. Morning noise from street cleaners, loud nighttime bars, and early ward announcements. Loud music from nearby preschool disrupted peace. Service Poor service: staff initially refused extra toilet paper, then rudely threw it at me. Limited, poor-quality toilet paper and no essential items provided. Value Misleading listing photos and descriptions. Poor cleanliness, inadequate facilities, and unprofessional service make it overpriced. In summary, Pegasy Suites Lakeside was one of the worst stays.
Stayed 12 nights in Dec 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Michael

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Bad communication almost made us miss our flight. They hold all guests id’s and I told them we would need it back at 6:30 am so we could head to the airport because at night there is no one at the front desk. They do send you a text with basic info but no mention of early morning departure procedures. If they respond otherwise, it’s not true. We had to wait almost an hour until someone finally came to the front and returned my TRC ID. Room was not very clean and had to request they re-clean certain areas.
Stayed 1 night in Jun 2023

10/10 Excellent

T?t Ð?t

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This apartment exceeded all my expectation, providing a cozy and inviting atmosphere that made me feel right at home. From the comfortable furnishings to the impeccable cleanliness, it offered everything I needed for a perfect stay.
Stayed 1 night in May 2023

10/10 Excellent

Trang

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great night here. Private and quiet. Big tub to relax and cook with friends
Stayed 1 night in Feb 2025

10/10 Excellent

Linh

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean and comfortable room, enthusiastic and thoughtful staff, furniture so modern!
Stayed 1 night in Feb 2025

10/10 Excellent

Hue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, my boyfriend usually had problem sleeping at other places but at this place we were very comfortable. It’s in a very quiet and peaceful area so highly recommend it to those who want to relax

4/10 Poor

Yves

Disliked: Cleanliness, room comfort
Assez peu ressemblant aux photos et assez vieillot. Le wifi marche partiellement, le matin assez tôt la femme de chambre chante, la baignoire fuit, les murs sont très mal insonorisés et il n’y aucun volets aux fenêtres. Très peu de vaisselle aussi pour soit disant 2 personnes. Le seul point positif est le personnel accueillant et à l’écoute mais malheureusement l’hôtel mal en point gâche tout.
Stayed 7 nights in Jan 2025

10/10 Excellent

To

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Have a nice lakeview, nice staff, private, full furniture,
Stayed 1 night in Jun 2024