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La Sinfonia Citadel hotel and Spa

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for La Sinfonia Citadel hotel and Spa

Rooftop bar
Reception
Reception
Junior Suite City View
Front of property

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
12-14 Dinh Ngang, Cua Nam, Hoan Kiem, Hanoi
  • Train Street
    1 min walk
  • Vietnam Military History Museum
    7 min walk
  • Hoa Lo Prison Museum
    8 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    40 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double/Twin Room (Internal window)

Deluxe Double/Twin Room (Internal window)

Deluxe Double/Twin Room (Internal window)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Terrace Suite City View

Terrace Suite City View

Terrace Suite City View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite City View

Junior Suite City View

Junior Suite City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for La Sinfonnía Suite

La Sinfonnía Suite

La Sinfonnía Suite

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Double/Twin Room (Internal window)

Executive Double/Twin Room (Internal window)

Executive Double/Twin Room (Internal window)

  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Front of property

L’HÔTEL du LAC Hanoi

Breakfast included
Spa
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (867)
The price is €134
for 1 room
includes taxes & fees
9 Jan - 10 Jan
L’HÔTEL du LAC Hanoi

About this property

La Sinfonia Citadel hotel and Spa

Hotel with a full-service spa, a quick walk to Hoa Lo Prison Museum
This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, coffee/tea in a common area, and massage/treatment rooms.
La Sinfonia Citadel hotel and Spa offers 28 air-conditioned accommodations with minibars and safes. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

La énMay Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages and massages. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at La Sinfonia Citadel hotel and Spa. During your stay, you're just a quick walk from Train Street. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Enjoy Fusion cuisine while dining at Chestnet Restaurant
  • Buffet breakfast served daily for a fee
  • Indulge with massages at La énMay Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 15-minute walk of Hoa Lo Prison Museum and Temple of Literature
  • Airport shuttle service available for a fee
La Sinfonia Citadel hotel and Spa offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A rooftop terrace, spa services, and barbecue grills are also featured at the business-friendly La Sinfonia Citadel hotel and Spa. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Chestnet Restaurant - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
Deli Sky Bar - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: VND 265000 for adults and VND 235000 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Chestnet Restaurant
  • Deli Sky Bar

Things to do

  • Full-service spa

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 470000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 265000 for adults and VND 235000 for children
  • Airport shuttle fee: VND 550000 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 470000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
La Sinfonia Citadel hotel and Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

La Sinfonia Citadel Spa Hanoi
La Sinfonia Citadel hotel and Spa Hotel
La Sinfonia Citadel hotel and Spa Hanoi
La Sinfonia Citadel hotel and Spa Hotel Hanoi

La Sinfonia Citadel hotel and Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 208 out of 246 reviews" "
Rating 8 - Good. 35 out of 246 reviews" "
Rating 6 - Okay. 2 out of 246 reviews" "
Rating 4 - Poor. 0 out of 246 reviews" "
Rating 2 - Terrible. 1 out of 246 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charmaine

Liked: Cleanliness
Excellent
Stayed 4 nights in Sep 2024

8/10 Good

Hajime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

DAVID YUN GEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Thaivan

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Ali

Memnuniyet verici bir konaklama oldu, teşekkürler.
Stayed 1 night in Jul 2024

10/10 Excellent

Makoto

Stayed 3 nights in May 2024

10/10 Excellent

KAORU

Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and staff !!
We stayed at this hotel as a last minute booking after our previous reservation fell through- the best thing about this hotel is the staff and service!! We had a small issue with our room and they dealt with it immediately with no quibble moved us and could not have been more helpful on all fronts. Very friendly place to stay would recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Chienlung

Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2024

8/10 Good

Erik

Liked: Staff & service, room comfort
High expectations, low results
Very very very friendly and enjoyable staff that goes over and above to help with any request. The property was very comfortable. My ac broke, but was repaired the next day. The wifi signal to our room was very low and I could not use my laptop or phone wifi. It was fixed by the time we left. The bathroom was too small for one person, let alone two. I had to sit on the toilet sideway because there wasnt much room. The backsplash behind the sink, and the shower were dirty. The walls had chips out of the paint next to the bed that needed to be painted. And lastly, the room and bathroom lighting was placed in the wrong places and not bright enough to see you face in the mirrors.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly and helpful. Knowing that there is a birthday, they put effort to decorate the room and surprise with a birthday cake !!
Stayed 1 night in Dec 2023

10/10 Excellent

Zen

Stayed 3 nights in Dec 2023

8/10 Good

Cam

Stayed 2 nights in Nov 2023

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST STAY IN HANOI!!!!!
I am absolutely obsessed with this place!!!!! We searched for a while for a hotel and Hanoi and then finally came across this one and I’m so happy we did. This is by far our best stay in Vietnam. This is a new hotel so it felt like we had the entire place to ourselves. It’s extremely clean and quiet. I had the best shower of my life and we slept for literally 13 hours because the bed was so comfortable. I can’t begin to explain how perfect the staff was. Trang was there for our entire stay and she is the absolute sweetest person. She helped us so much with recommendations and made sure we were comfortable. I’m so sad our stay here ended. The only thing we can do now is tell everyone you MUST stay here. Without a question, this is your Hanoi hotel!!
Stayed 2 nights in Oct 2023

8/10 Good

Scott

Stayed 3 nights in Oct 2023

10/10 Excellent

YOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel
Great stay: comfortable beds, clean rooms and nice breakfast buffett. Excellent customer service at the front desk. We enjoyed our stay in La Sinfonia Citadel while in Hanoi and we'll gladly be back here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a very pleasant stay in La Sinfonia Citadel. The breakfast buffet is delicious, as we stayed for three nights, we didn’t expect they would change the food options each day. The staff are welcoming and the service was superb! And when we left they even have a small souvenir for us. The location would not be the most convenient, however you can get to the attractions easily. The area is relatively quiet comparing to the main spots which is a bonus for us, as we don’t really enjoy the crowds of the old quarters when you can get traffic jam easily.
Stayed 3 nights in Sep 2023

8/10 Good

Yew Loi Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place location is okay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Property conditions & facilities
The hotel was beautiful and the staff lovely. They also have a really nice restaurant on the eighth floor.
Stayed 1 night in Jul 2023

10/10 Excellent

Shella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff I met here are the best. The team is very friendly and goes above and beyond to ensure guest have the best experience. Big shout out to Trang at reception.
Stayed 3 nights in Jun 2023

10/10 Excellent

EMMA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay at the La Sinfonia Citadel. Ms Trang Nguyen was particularly friendly and helpful. I would highly recommend this hotel. The staff were excellent. The spa was fantastic. I don't have a single fault.
Stayed 7 nights in May 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design, clean and warm service
Stayed 1 night in May 2023

10/10 Excellent

Guan Thong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy design for room, but the corridor light a bit dim.
Stayed 4 nights in Apr 2023