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L7 WEST LAKE HANOI BY LOTTE

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for L7 WEST LAKE HANOI BY LOTTE

Outdoor pool
Poolside bar
Studio Suite Double | Lake view
Children’s play area – indoor
Lake

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Gym

Explore the area

Map
683 Alley, Lac Long Quan Street, Phu Thuong Ward, Tay Ho District, Hanoi, 100000
  • Lotte Mall Tay Ho
    1 min walk
  • Phở Lý Sáng
    3 min walk
  • Long Bien Bus Station
    7 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    19 min drive

Room options

View all photos for Superior Double

Minibar, in-room safe, desk, iron/ironing board

Superior Double

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Club Floor LAKE VIEW

Lake view

Superior Double Club Floor LAKE VIEW

  • 38 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior TWIN LAKE VIEW

Lake view

Superior TWIN LAKE VIEW

  • 38 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Family

Superior Family | City view

Superior Family

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Studio Suite Twin

Studio Suite Twin | Lake view

Studio Suite Twin

  • 82 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Studio Suite Double

Studio Suite Double | Lake view

Studio Suite Double

  • 82 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Convertible

Minibar, in-room safe, desk, iron/ironing board

Superior Convertible

  • 38 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Convertible LAKE VIEW

Lake view

Superior Convertible LAKE VIEW

  • 38 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Club Floor

Minibar, in-room safe, desk, iron/ironing board

Superior Double Club Floor

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior TWIN

Minibar, in-room safe, desk, iron/ironing board

Superior TWIN

  • 38 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double LAKE VIEW

Lake view

Superior Double LAKE VIEW

  • 38 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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The price is €157
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includes taxes & fees
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About this property

L7 WEST LAKE HANOI BY LOTTE

Luxury Hanoi hotel connected to a shopping center, steps from Lotte Mall Tay Ho
This hotel features 2 restaurants, a golf course, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
L7 WEST LAKE HANOI BY LOTTE offers 264 air-conditioned accommodations with minibars and safes. 65-inch Smart televisions come with cable channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
The shopping around L7 WEST LAKE HANOI BY LOTTE gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from West Lake. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, a gym, and a playground
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Lotte Mall Tay Ho and 7 minutes by foot from West Lake
L7 WEST LAKE HANOI BY LOTTE offers its guests a golf course, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, 4 meeting rooms, and coworking spaces are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury L7 WEST LAKE HANOI BY LOTTE. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Layered - Onsite restaurant.
Tim Ho Wan - This restaurant specializes in dim sum. Open daily.
Hedonist - Onsite rooftop bar. Open daily.
Lush Salon - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: VND 554400 for adults and VND 277200 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Layered
  • Tim Ho Wan
  • Hedonist
  • Lush Salon

Things to do

  • Fitness centre
  • Golf course
  • Outdoor pool
  • Playground
  • Shopping centre
  • Shopping
  • Spa services

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking spaces
  • Meeting rooms - 4

Outdoors

  • Garden
  • Outdoor entertainment area

Spa

  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 50
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch smart TV
  • TV channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property’s pool will not be available on the first Monday of every month.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at L7 WEST LAKE HANOI BY LOTTE

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 554400 for adults and VND 277200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

L7 West Lake Hanoi
L7 West Hanoi By Lotte Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel
L7 WEST LAKE HANOI BY LOTTE Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi

L7 WEST LAKE HANOI BY LOTTE Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 199 reviews" "
Rating 8 - Good. 22 out of 199 reviews" "
Rating 6 - Okay. 9 out of 199 reviews" "
Rating 4 - Poor. 1 out of 199 reviews" "
Rating 2 - Terrible. 6 out of 199 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5days biz trip
Service excellent, room in good new condition. Great location as next to lotte mall with plenty of shopping, restaurant, supermarket and amenities. Only issue is, room service menu should hv more choices but food quality served is good!
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch location, condition and amenities.. service staff need to be better equiped and trained, they seem mostly in experienced to provide slow check in and handle questions properly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here for a few days and loved it! The staff was so friendly and helpful. They got us appointments to get our eyelashes done and the place was amazing. They helped me call around looking for something at pharmacies and more. The rooms are fantastic with only an area rug under the beds so no icky carpet. When our flight was cancelled and we had to stay another night they were great at accomodating a nights stay and getting us into a room early and eazily. I would highly recommend this property.
Stayed 3 nights in Jun 2024

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 5 stars hotel experience
Top 5 stars hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 5 stars hotel
Top class hotel in all facilities
Stayed 3 nights in Jul 2024

8/10 Good

Pui Man Heidi

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
My room was room was not cleaned completely, need to ask the staffs to clean again. But overall the hotel is good and comfortable, also the breakfast is really nice. Staffs are friendly and helpful!
Stayed 1 night in Jun 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall. The roof top bar and infinity pool are superb. Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy. The staff were extremely helpful. We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it. I would suggest making your own transportation arrangements, however, if you are on a budget.
Stayed 4 nights in May 2024

10/10 Excellent

Yun Fang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel. Next to lotte mart and airport
Stayed 3 nights in May 2024

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lee

Stayed 1 night in May 2024

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Had a short two day business trip and this was a great place to stay. Great local coffee shop right around the corner
Stayed 2 nights in Apr 2024

10/10 Excellent

Jian Liang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful. The concierge desk went beyond and above the call of duty. Namely Jene. The 6th floor welcome area was also very helpful with recommending places to eat or areas of shopping. The doormen were helpful with advising taxi rates and preferable taxi companies. Service will always be memorable to me
Stayed 4 nights in Apr 2024

10/10 Excellent

shinae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Higher end, stylish & brand new hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked that it was close to airport. Had a shopping mall attached so we could walk around. Our balcony door was VERY noisy with wind but they did fix the next morning!
Stayed 1 night in Apr 2024

6/10 Okay

Sanjay

Liked: Cleanliness, staff & service
This hotel would have been rated 5 stars but for one detail. Stayed in room 1210 which had plastic glass! So you can hear everything outside and cannot get a good sleep. You would think a hotel of this calibre would know this BEFORE renting the room to you? Sadly, money talks, customers are not important.
Stayed 6 nights in Mar 2024

2/10 Terrible

Vico

Liked: Cleanliness, amenities, property conditions & facilities
Staffs way of approach are not five star profession.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lucas

Stayed 4 nights in Mar 2024

10/10 Excellent

XINYI

Stayed 3 nights in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel interior and concept is great and the best hotel I have stayed so far
Stayed 1 night in Feb 2024

10/10 Excellent

SIEW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay in Hanoi
Excellent & Welcoming service at front desk/foor. Clean and good room layout. Good location thats connected to huge Lotte Mall Good room service food and conveniently ordered through TV app. Nice service call day before checking out. Consider best hotel so far in Hanoi i have stay, better than some of the big international brands.
Stayed 3 nights in Feb 2024

6/10 Okay

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent hotel at great location
Nice hotel at a great location! close to city and even very well connected to Airport. the only issue I faced is the size of the room, I found it to be small for 5 star hotel at a price bracket of around more than USD 120/ night! in country like vietnam I have always enjoyed more spacious accommodation
Stayed 4 nights in Jan 2024