Guesthouse with a 24-hour front desk, steps from Dong Xuan Market
A restaurant, a business center, and dry cleaning are available at this guesthouse. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Hanoi Central Star Hotel offers 11 accommodations with minibars and slippers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.
This Hanoi guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
During your stay at Hanoi Central Star Hotel, you're just a quick walk from Hoan Kiem Lake. You'll find features like free WiFi in public areas, plus a restaurant and a business center.
Free WiFi and wired Internet
Enjoy a bite to eat at the restaurant
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Steps from Dong Xuan Market and 10 minutes by foot from Hoan Kiem Lake
Airport shuttle service available for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. There's an onsite business center. An airport shuttle (available on request) is available for a fee. Hanoi Central Star Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.
Hanoi Central Star Hotel has a restaurant serving breakfast only.
Room service is available.
Languages
English, Vietnamese
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Return airport shuttle (surcharge)
Airport shuttle on request
Food and drink
1 restaurant
Room service available
Restaurants on site
Kangaroo Restaurant
Family friendly
Laundry facilities
Conveniences
Front-desk safe
Guest services
24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Business services
Business centre
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible path of travel
Room amenities
Bedroom
Bed sheets
Bathroom
Bidet
Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels
Entertainment
32-inch LCD TV
TV channels
Food and drink
Minibar
More
Desk
Phone
Slippers
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 16
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for VND 100000.0 per night.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: VND 300000 per vehicle (one way)
Rollaway bed fee: VND 100000.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Hanoi Central Star Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
We should mention
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Kangaroo Hanoi
Old Quater Guest House Hostel
Kangaroo Hostel Hanoi
Hanoi Old Quater Guest House
Old Quater Guest House
Hanoi Old Quater Guest House
Hanoi Central Star Hotel Hanoi
Hanoi Central Star Hotel Guesthouse
Hanoi Central Star Hotel Guesthouse Hanoi
Hanoi Central Star Hotel Reviews
Reviews
6.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Really good location! Friendly people! Clean room! Comfortable bed! Would definitely stay again!
Ben
Stayed 3 nights in Jan 2020
4/10 Poor
Verified traveller
29 Apr 2019
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Verified traveller
Stayed 2 nights in Apr 2019
6/10 Okay
Verified traveller
21 Apr 2019
Liked: Staff & service
Well the reception was good, the building is quiet old, the room was ok based on the price for one day, the ac made noice at night for some reason, i did woke up but was not bothered since i am a heavy sleeper, for other can be a bit problem.
Poor condition of almost everything except the nice front desk staff.
Ay
Stayed 1 night in Jan 2019
2/10 Terrible
Verified traveller
28 Aug 2018
Nice staff.
Very friendly and nice staff but the building needs renovation urgently.
Verified traveller
Stayed 1 night in Aug 2018
8/10 Good
Tom
2 Jun 2018
Liked: Staff & service, room comfort
Good value
Great value. A little run down but the ac was great and service was good. Great location
Tom
Stayed 1 night in May 2018
8/10 Good
Tom
30 May 2018
Liked: Cleanliness, staff & service, room comfort
A deal
A great deal for the price. A little out dated and worn, but still functional. Bathroom had a nice tub, which was the first we’ve seen in Vietnam. Ac worked well
Tom
Stayed 1 night in May 2018
6/10 Okay
Verified traveller
3 Jan 2018
Liked: Staff & service
Hotel close to the centre.
I had a good experience, the stuff is very friendly and helpful, the ubicación is great as it is close to the centre.
Photos in ad seem to be fake. My room looked nothing like the photos and I suspect none of the rooms do because the building interior seems completely run down not modern like photos suggest. The room was filthy eg the lamp on the roof was covered in grey grime. Generally unpleasant and uninviting. To get to rooms you had to walk through a darkened stairwell which was very foreboding. And the place seemed almost desserted.
We made a hotel reservation and paid online and received a confirmation both from hotels.com and the hotel itself. However upon the arrival they told us they had forgotten the check the online bookings and the hotel was full. We were transferred to another hotel, where we had to pay for the room separately. After a long discussion the staff member promised that she would sort out the matter, but apparently she did not and we ended up paying twice. To be avoided.
Kangaroo Hostel is a nice place, accessible to all the places you want to. The room is nice and clean. The staff is very warm and welcomes you with a smile. They are friendly, approachable and accommodating. Additional to that, you will be entertained with the kid who loves to laugh and make friends with you. I recommend to everyone to book into this place and you will not regret it.
Emelinda
6/10 Okay
Verified traveller
5 Oct 2015
Verified traveller
8/10 Good
Verified traveller
5 Aug 2015
Liked: Staff & service
Great Hostel for Travellers and Backpackers
The Kangeroo Hostel staffs was very helpful, patient, friendly and pleasant. Both did helped us with our taxi and train bookings, gave us a map to explore the city of Hanoi, explain and clarify tours and attraction in Hanoi. It was a great experience.
It would be better if they provide a kettle/boil hot water for us to prepare our meals and drinks upon request.
Great location and price. Staff are super friendly and very helpful. Easy to book tours to Sapa and Halong bay, and at competitive prices
megan
8/10 Good
Verified traveller
4 Feb 2015
Liked: Cleanliness, staff & service
Verified traveller
4/10 Poor
kin wah, hong kong
25 Jan 2015
Disliked: Cleanliness
no so good
don't perfer stay in 2nd floor, it's very noisy.
you can hear people walking down the stairs . this hotel have a baby,it cry all days and very annoying
The plusses first, the hotel is located in the heart of the old quarter so everything is within walking distance. Also the tour we did through Halong Bay which was recommended by the hotel was awesome.
Then the negatives, when we arrived our room was not ready as they had let someone stay late, they had our flightdetails and arranged our pick up at the airport, but we still had to wait another 2 hours before the room was ready. Our double room was a twin and they just pushed the beds together. It was a very cold weekend but the hotel provides no heating in the room and there is no warm common area to relax either. The heatpump/aircon machines in the pictures don't even work, half of them don't have remote controls.
The rooms are very damp as the showers don't have any ventilation and because it is that cold after you shower the bathroom stays wet until they clean the room. The hairdryers seem to all be hidden in 1 room so if your unlucky dont count on them finding one.
Mark
4/10 Poor
Suchithra, Auckland
24 Nov 2014
Moved to another hotel
I booked a stay with this hotel on the day I wanted to stay. I turned up and found that they had not checked the web bookings, and had given the last room to someone else. They were kind enough to put me into a sister hotel chain. This hotel room looked nothing like in the pictures. Given I was there for one night and just wanting a place to sleep, this wasn't a huge problem for me.
They are lovely people, and honest. I felt I could trust them.
I wasn't experienced with hotels, so for 8 USD a night it was good, but for me I had to upgrade
The staffs here make all the difference. So friendly! They helped me arrange for my adventure trips out of Hanoi upon my arrival and provided tips and directions to the various locations. It's insightful chatting with them every day.
The egg & coffee breakfast is just right prior to stepping out for an whole day of exploring. One day the staff even got me to taste some of their own local breakfast favourite, which was steamed in some fragrant leaves and tasted wonderful!
Didn't feel like a business; more family-ish and inviting. Plus the hostel is right in the midst of action, follow the road and direction of the traffic and you will reach Hoen Kiam lake in a few minutes. Serious bang for the bucks and than some if you're travelling on a budget.
Oh and don't forget to High-Five the cute cute baby (Ha Phung?) at the lobby!
I broke a tooth because a stone was in the bread...cost me 500.000 dong to get pulled out..the internet did not work at any time...and 3 times they told me that they would change my room...but in the morning a new staff was there and they dident...overall I was not happy
Internet in hotel so unstable...broke a tooth because there was a stone in the bread one morning...cost me 500.000 to get pulled out..if i had it fixed i would have to go 5 times to dentest at least costing 4.000.000... the hotel dident even seem sorry...If you need a BED for ONE night ok...otherwise I would stay away