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Hanoi Malo Boutique Hotel

3.0 star property

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Family Suite
Reception
Lobby sitting area
Breakfast, lunch, dinner served; local and international cuisine
Breakfast, lunch, dinner served; local and international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
30 Lo Su, Hoan Kiem District, Hanoi, 844
  • Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Room, Connecting Rooms

Room, Connecting Rooms

Room, Connecting Rooms

  • 34 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is €67
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includes taxes & fees
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About this property

Hanoi Malo Boutique Hotel

Hotel with a full-service spa, steps from Thang Long Water Puppet Theatre
A full-service spa, a restaurant, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.
Hanoi Malo Boutique Hotel offers 21 air-conditioned accommodations with minibars and safes. 40-inch LCD televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hanoi Malo Boutique Hotel. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Thang Long Water Puppet Theatre and 3 minutes by foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Hanoi Malo Boutique Hotel offers its guests a full-service spa. An airport shuttle (available 24 hours) is available for a fee. Hanoi Malo Boutique Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking is available.

This 3-star Hanoi hotel is smoke free.

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (one-way)
  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Hanoi Malo Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hanoi Malo Hotel Hanoi
Hanoi Malo Boutique Hotel Hotel
Hanoi Malo Boutique Hotel Hanoi
Hanoi Malo Boutique Hotel Hotel Hanoi

Hanoi Malo Boutique Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 128 reviews
Rating 8 - Good. 10 out of 128 reviews
Rating 6 - Okay. 5 out of 128 reviews
Rating 4 - Poor. 12 out of 128 reviews
Rating 2 - Terrible. 15 out of 128 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ifechukwu Pious, Desa Park City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 3 nights in Mar 2024

6/10 Okay

Kiet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Samantha

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here.
My friend and I stayed here for two nights and I’m NEVER one to complain. But this was one of the worst experiences. When we arrived they told us that we were being “upgraded” and walked us to a completely different hotel. That hotels AC didn’t work and I went to let the front desk know so we could get moved. It was SO hot in that room, we were miserable. They told me I had to go back to the original hotel to tell them???? I eventually got them to come up to the room to look at it. The man looks at it, tells me it’s broken, tells me to wait there and then I didn’t hear from him for HOURS. Then finally in the middle of the night they moved us BACK to the original hotel. They treated me like I was a child and an Idiot. After reading more reviews i’ve noticed that stuff like this happens a lot. Do not waste your money on this place, you will 100% be able to get more out of your money somewhere else.
Stayed 2 nights in Oct 2023

10/10 Excellent

lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Good and new room
Stayed 1 night in Sep 2023

10/10 Excellent

hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had excellent experience with this hotel, the family suite room so big and comfortable for family of 4 members. Ms Rosa hotel manager was super nice and helpful, she treated us like her friends, organized everything for us in Vietnam for 1 months travel. We love ❤️ so much Malo hotel and ms Rosa
Stayed 1 night in Sep 2023

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Clean rooms and spacious for its location. Friendly and welcoming staff.
Stayed 4 nights in Sep 2023

4/10 Poor

eagle

Disliked: Cleanliness
Stayed 5 nights in Sep 2023

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is hidden from the road. The sign is invisible. It was hard to find. The path to the hotel is narrow and dirty. The rooms had insects and roaches. One of the rooms did not have soap. The hotel did not have dining facility. We were escorted to eat breakfast in another hotel. The price is high for such a hotel -- $20 per night is more reasonable than I had paid to reserve it.
Stayed 1 night in Jul 2023

2/10 Terrible

Yun Lung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
i arrived in the early hours of the morning, and the check-in was not particularly welcoming. I realise she wanted to get to sleep, but no information or advice was given to me. Lots of building work going on, and a loud generator was close to my outer wall, so quite noisy. No other information regarding the area or any local maps provided. I did not feel particularly welcome. But was clean and tidy, and room was quite nice.
Stayed 2 nights in May 2023

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property close to the river, however quite difficult to find as it’s down an alleyway. The room was nice and had a mini fridge and soaps for the shower etc. Staff were very helpful with booking a taxi to the airport
Stayed 2 nights in May 2023

4/10 Poor

Pia

Travelled with group
Disliked: Property conditions & facilities
Rooms not what it looks like in the pictures. Old and run down. Room and lifts smelt damp. Beds old and not comfortable
Stayed 2 nights in May 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and great location, staffs so friendly and helpful…
Stayed 1 night in Apr 2023

10/10 Excellent

tran

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family room, good location, friendly staffs , ms Rosa arranged my family for great trip to Halong bay...Great service and staffs
Stayed 1 night in Apr 2023

10/10 Excellent

tran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had wonderful stay with big family suite room, we had great stay , great service, thank you so much for wonderful stay. Ms Rosa was nice manager
Stayed 1 night in Apr 2023

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, friendly staff, value for money
Stayed 1 night in Apr 2023

2/10 Terrible

ERIC

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is a 2 star hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

John, Monona

Stayed 1 night in Apr 2023

2/10 Terrible

Phuong

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay away from this place
Stayed 1 night in Mar 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family of four were given a free upgrade to a larger suite upon arrival. The room had all of the basics with additional toiletries. The air conditioners worked well and the room and beds were clean. Even though the entrance is hidden away the hotel is in a convenient area of the Old Quarter. I felt that this was a great value for the price.
Stayed 1 night in Mar 2023

4/10 Poor

John

Travelled with group
Got room in the 7th floor. Lift available only till the 6th floor. Also the property has a narrow entrance through a shady area.

2/10 Terrible

Diana, San Jose

Stayed 1 night in Mar 2023

10/10 Excellent

Margaret

Stayed 1 night in Feb 2023