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Grand Cititel Hanoi Hotel & Spa

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Suite City View Room
Lobby
Reception
Hallway

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service

Explore the area

Map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Hanoi Opera House
    5 min walk
  • Hanoi Municipal Party Committee
    6 min walk
  • Hoan Kiem Lake
    8 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    23 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Room

Hanoi Royal Palace Hotel 2

Breakfast included
Spa
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (3073)
The price is €104
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Hanoi Royal Palace Hotel 2

About this property

Grand Cititel Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hanoi Opera House
This hotel features a full-service spa, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Change of towels is available on request.
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
The sightseeing around Grand Cititel Hanoi Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Hanoi Opera House. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself to hot stone massages, manicures and pedicures, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 5-minute walk from Hanoi Opera House and 8 minutes by foot from Hoan Kiem Lake
  • Airport, train station, and shopping center shuttle service available for a fee
Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometers and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 30 kilometres
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour fitness centre
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (538 square feet of space)
  • A meeting room

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Lift door width (centimetres): 100
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • TV channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 600000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Grand Cititel Hanoi Hotel & Spa offers transfers from the cruise terminal and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 227 out of 269 reviews" "
Rating 8 - Good. 30 out of 269 reviews" "
Rating 6 - Okay. 7 out of 269 reviews" "
Rating 4 - Poor. 2 out of 269 reviews" "
Rating 2 - Terrible. 3 out of 269 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. The staff were very attentive, especially Alex the concierge. We had many questions, as it was our first stop/city in Vietnam and he was so kind and helpful. We were heading off to ninh binh after Hanoi, and Alex helped us arrange a bus to get there. Hanoi is a very busy and noisy city, and the hotel is tucked in the alleys slightly away from the chaos. The room windows are completely sealed so we did not hear any of the street noise, it was amazing. We rented a scooter from the hotel and it was convenient to travel to all the popular locations. We would highly recommend staying here.
Stayed 1 night in May 2024

8/10 Good

Huong

Travelled with family, Travelled with group
This is a boutique hotel. Nice and clean, good breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sharalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Wee Lip Andy

Stayed 3 nights in Jun 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Great staff, comfortable beds, quiet, good air conditioning, plenty of choices on buffet breakfast. Several good cafes on the street. Booked another night for when we returned from Halong Bay. Not the Ritz but very good value and all you need for a comfortable stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and helpful
Stayed 1 night in Jun 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations feature a generous and uncluttered space, with the added freshness of newly furnished interiors. Guests can indulge in an extensive breakfast selection at the restaurant. Moreover, the hospitality team is notably amiable and welcoming.
Stayed 1 night in Jun 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet and a short walk from the shops. It’s easy to get a taxi, and the staff are happy to help. The hotel looks small from outside but has plenty of room inside, good for groups. You’ll take nice pictures there, and the breakfast has lots of fruit.
Stayed 1 night in Jun 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness left a lasting impression on me, and the room was exceptional. The tranquility of the night was complemented by a bed adorned with four plush pillows, ensuring a comfortable rest.
Stayed 1 night in Jun 2024

10/10 Excellent

Hui Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so smooth : -The room is great, it’s relatively large enough to accommodate a couple with a few suitcases, fully furnished, and clean because it is cleaned every day, it’s also quiet. -Breakfast is very good, you can freely choose from a variety of dishes. The restaurant area is very spacious and provides an exquisite backdrop for photos. -The staff are excellent, always ready to help customers with hotel services or provide useful travel information. In particular, Alex Tran arranged a high-quality Halong, Ninh Binh, and Sapa tour. -This is a hotel worth choosing and offers good value for money.
Stayed 1 night in May 2024

10/10 Excellent

Hui Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is pleasant, the location is convenient for travel, situated near Hoan Kiem Lake, and the staff are very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the right choice: central location, quiet room, very large breakfast restaurant. The staff are extremely friendly.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here speaks English very well and is incredibly friendly. Getting around is easy. You can take a leisurely walk to the lake and find plenty of great places to eat. Plus, the rooms are new and absolutely beautiful.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heartwarming magic of the Grand Cititel lies in its dedicated team. Among them, Alex Tran shines as an outstanding host. From the instant we stepped through the doors until our farewell, Alex’s attentiveness and warm welcome enveloped us like cherished guests. His genuine care went beyond the ordinary, creating a truly unforgettable stay.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have everything I need when I stay here: a quiet room, very good Wi-Fi, breakfast, and coffee. I have experienced professional service. It’s a destination worth choosing.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive for a vacation here. I explored Hanoi with a guide on a motorbike from this hotel. The staff here is fluent in English, the room is clean.
Stayed 1 night in May 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s great value for money. We got a great room that was clean. The facilities are also very good. The service is really worth mentioning; from the reception to housekeeping, they work really hard but with a smile. Big shoutout to Sophie from the front desk! They provide very quality and reasonably priced tours. You can book Halongbay and Sapa trip here.
Stayed 1 night in Jun 2024

10/10 Excellent

Amila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very good, a nice check-in area, large room, and a wonderful staff, always happy and trying to help you, especially Alex and Rose, who showed me interesting destinations. , places with Vietnamese souvenirs.
Stayed 1 night in May 2024

10/10 Excellent

Amila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I returned from my trip to Ha Giang at 4 am, and the two guys helped me check in quickly. The room was clean and comfortable. I woke up at 9 am and had a great breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Amila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve had the pleasure of experiencing various accommodations, but this hotel stands out with its modern charm and attentive service. The rooms are comfort, offering a safe and spacious environment to unwind after a day of exploration. Located in the heart of Hanoi, the hotel is conveniently close to the beer street, promising an authentic taste of the local nightlife just a short walk away. Booking tours through the hotel is a breeze, Halong bay, Ninh Binh. The consierge, with their wealth of knowledge, ensure that each tour is a journey through rich history and culture. This hotel delivers an experience that is unforgettable.
Stayed 1 night in May 2024

10/10 Excellent

Amila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discover the exceptional comfort of our well-appointed room, complemented by the warmth of our hospitable staff who are fluent in English. A special mention to Alex Tran, Duy and Helena for their meticulous check-in process, enriched with invaluable information to elevate your experience.
Stayed 1 night in May 2024

10/10 Excellent

Amila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warmth of the hotel staff adds a personal touch to your stay, Alex Tran, Tony, Helenne, Duc all extremely friendly. Their check-in process was swift, the welcome was heartfelt, and the assistance they provided was invaluable. I like vietnamese tea and coffee here, very fragrant. The room is large and clean, the mattress is soft. The hotel looks quite small from the outside, however the inside is spacious. Breakfast with lots of veggies starts at 6 in the morning.
Stayed 1 night in May 2024

10/10 Excellent

Santanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Worth
Worth the price, they arranged a room for me on a high floor that was extremely quiet; the mattress and pillows were very soft, making sleep very comfortable. They introduced me to a great tour on a nearby boat, which was a clean and modern means of transportation.
Stayed 1 night in May 2024

10/10 Excellent

Santanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable bed, lots of fruit for breakfast, super friendly receptionist.
Stayed 1 night in May 2024