Skip to main content
Beginning of main content
5.0 out of 5

"This is definitely the right choice: central location, quiet room, very large breakfast restaurant. The staff are extremely friendly. " More

By a verified traveller on Tue 18 Jun 2024

Enter dates to see availability

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite City View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Grand Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The sightseeing around Grand Cititel Hanoi Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Hoan Kiem Lake. Features include free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself to hot stone massages, facials or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 5-minute walk from Hanoi Opera House and 8 minutes on foot from Hoan Kiem Lake
  • Airport, railway station and cruise terminal shuttle service available for a fee

Grand Cititel Hanoi Hotel & Spa ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Cititel Hanoi Hotel & Spa

Everyone (5)
5 out of 5
This is definitely the right choice: central location, quiet room, very large breakfast restaurant. The staff are extremely friendly.

Posted by on 18 Jun 2024

Was this review helpful to you?
5 out of 5
Everyone here speaks English very well and is incredibly friendly. Getting around is easy. You can take a leisurely walk to the lake and find plenty of great places to eat. Plus, the rooms are new and absolutely beautiful.

Posted by on 18 Jun 2024

Was this review helpful to you?
5 out of 5
The heartwarming magic of the Grand Cititel lies in its dedicated team. Among them, Alex Tran shines as an outstanding host. From the instant we stepped through the doors until our farewell, Alex’s attentiveness and warm welcome enveloped us like cherished guests. His genuine care went beyond the ordinary, creating a truly unforgettable stay.

Posted by on 18 Jun 2024

Was this review helpful to you?
5 out of 5
I have everything I need when I stay here: a quiet room, very good Wi-Fi, breakfast, and coffee. I have experienced professional service. It’s a destination worth choosing.

Posted by on 18 Jun 2024

Was this review helpful to you?
5 out of 5
Very attractive for a vacation here. I explored Hanoi with a guide on a motorbike from this hotel. The staff here is fluent in English, the room is clean.

Posted by on 18 Jun 2024

Was this review helpful to you?

About the Grand Cititel Hanoi Hotel

Location 13B Tong Dan, Hoan Kiem District, Hanoi,

Property Features

Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometres and an airport shuttle (available 24 hours) are available for a fee. Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 98 guestrooms or units
  • Conference rooms
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Hanoi Long Bien Station (2.2 km / 1.4 mi)
  • Property shuttles: Airport shuttle, area shuttle within 30 kilometres, train station pick-up, cruise terminal shuttle, and shopping centre shuttle available for a surcharge

Room Amenities

Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, slippers, designer toiletries and bidets. This Hanoi hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

The Shii Kitchen – This buffet restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Spa Services

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Hot stone massage
  • Number of treatment rooms 3
  • Thai massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Cititel Hanoi Hotel & Spa offers transfers from the cruise terminal and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 600000.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

  • Security system
  • Debit cards not accepted
  • Car recommended
  • Staffed front desk
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Cititel Hotel
  • Grand Cititel Hanoi
  • Grand Cititel
  • Cititel Hanoi & Spa Hanoi
  • Grand Cititel Hanoi Hotel
  • Grand Cititel Hanoi Hotel Spa
  • Grand Cititel Hanoi Hotel & Spa Hotel
  • Grand Cititel Hanoi Hotel & Spa Hanoi
  • Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.ebookers.ie/Hanoi-Hotels-Grand-Cititel-Hanoi-Hotel-&-Spa.h24043259-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Hanoi-Hotels-Grand-Cititel-Hanoi-Hotel-&-Spa.h24043259-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.ie/Hanoi-Hotels-Grand-Cititel-Hanoi-Hotel-&-Spa.h24043259-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.