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Golden Sun Palace Hotel

3.5 star property

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Photo gallery for Golden Sun Palace Hotel

Front of property
Exterior
Family Suite
International cuisine
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
33 Hang Quat, Hoan Kiem District, Hanoi, 10000
  • Hanoi Old Town Night Market
    ‪4 min walk‬
  • Hoan Kiem Lake
    ‪5 min walk‬
  • Thang Long Water Puppet Theatre
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Family Suite

Family Suite

Family Suite

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, City View

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Golden Sun Palace Hotel

Hotel with a 24-hour front desk, steps from Den Quan Tran Vu
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Golden Sun Palace Hotel offers 29 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and computers. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Golden Sun Palace Hotel, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Conner Bar and Cafe, a café that serves international cuisine
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Den Quan Tran Vu and Hang Gai Street
  • Airport pick-up and train station pick-up shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi and wired Internet. The business-friendly Golden Sun Palace Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. A shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service are available for a fee.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

For a fee, guests can enjoy local cuisine breakfast daily from 6:30 AM to 9:30 AM.
Conner Bar and Cafe - This café specializes in international cuisine.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Conner Bar and Cafe

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fireplace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 5 for adults and USD 5 for children
  • Airport shuttle fee: USD 18 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Golden Sun Palace
Golden Sun Palace Hanoi
Golden Sun Palace Hotel
Golden Sun Palace Hotel Hanoi
Golden Sun Palace Hotel Hotel
Golden Sun Palace Hotel Hanoi
Golden Sun Palace Hotel Hotel Hanoi

Golden Sun Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 256 out of 357 reviews
Rating 8 - Good. 90 out of 357 reviews
Rating 6 - Okay. 9 out of 357 reviews
Rating 4 - Poor. 1 out of 357 reviews
Rating 2 - Terrible. 1 out of 357 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Nick, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great service from the staff and the hotel is nicely located in the Old Quarters. Rooms are nice and the only issue is the shower, it was hard to control the temperature and the water intensity.
Stayed 7 nights in Jan 2020

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Really good service especially from Daisy, Ken and the team. A fabulous introduction to Hanoi
Stayed 5 nights in Jan 2020

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT SERVICE

The manager and hotel staff are so nice and accommodating. They let us store our luggage while we do an overnight boat trip to Halong Bay.
Stayed 1 night in Dec 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything is great!

5 star service provided by the staff, introduced the good food stall and attractions. Recommend to follow the tour(we did on ha long bay tour) offered by hotel as the tour engaged is reliable and all cost have been included! Breakfast selection is ok but they can do breakfast to your demand if possible.. Hotel even provided bread, yogurt and bottled water for take away as we were checking out early (they even prepared for my friend who did not stay in the same hotel) ! Highly recommend this hotel for location wise as well. It is located at old quarter so it's walkable distance to hoan kiem lake and night market on the weekends.
Stayed 3 nights in Sep 2019

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

200% experience golden Sun palace

This was by far the best accommodation i have ever had concerning customer service. After our luggage was delayed we asked the AirPort to deliver the lost luggage to this hotel even though we had to move to cat ba (returning 3 days later to Hanoi). They kept in touch to inform us about our luggage. When we came back to pick up our luggage to take a night buss they offered us Some room to repack, take a shower and gave us some drinks... ALL Free of charge. They also helped us finding Nice restaurants, cheap taxi’s and Many more. Even without this extraordinary friendly and good service, the rooms were very clean, bed was soft and location is very close to the old town! I cannot imagine something alike for such a low price. Highly recommended!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay at Hotel

Excellent Service and hotel is located in a good location within walking distance in the Old Quarters area.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Stay at Golden Sun Palace Hotel

Excellent service provided by hotel staffs (Daisy and breakfast crew). Good breakfast and the hotel is situated in an excellent location within the Old Quarters area.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bell boy was the best part. He was so nice!!!! Actually, everybody we encountered at the hotel was nice. Room was small but clean and comfortable. Right in the middle of the old town Ha Noi, very convenient!!
Stayed 1 night in May 2019

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good!

We enjoyed our stay at this hotel. Staff are friendly and helpful, especially Daisy who was a joy! We had pho every morning - delicious! Great location and near Hoan Kiem Lake and shops and restaurants.
Stayed 7 nights in May 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to explore the city from

Loved our stay here. Staff are so welcoming and helpful and are always smiling. The bedroom was spotless and comfortable. The breakfast was fantastic, you choose from a menu and it is all cooked fresh to order - plenty to choose from. Location of hotel is excellent.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

You get what you pay for.

Good breakfast and staff.The walls are very thin. I changed to a higher costing hotel. It was not for me.
Stayed 1 night in Apr 2019

10/10 Excellent

Federico, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended, Excellent Service

Golden Sun Palace hotel is a very well run establishment, excellent service all around, check in, bell attendant, housekeeping, breakfast servers. They will do anything to make sure your stay is as comfortable as possible. This is my third time staying at the Old Quarter, Hanoi. This is by far the best experience. I will definitely come back to this hotel next time around.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay i the old quarter great staff very helpful
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Qin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Relaxing Time

It was a relaxing stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

Qin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel which we preferred. Quiet. Fantastic friendly staff. Great breakfast made to order. Window opens to light well only in rear rooms. Good wifi.
Stayed 1 night in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great short stay

We stayed here for four nights, it’s a great little hot, really friendly helpful staff and close enough to everything without being right in the centre.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
The location is great in the old quarter and easy walking distance to all the sites in Hanoi. The room was good, very clean and includes all the amenities. The breakfast was very good with a good variety and fresh fruit everyday. The best feature of the hotel is the great staff who go out of their way to make their guests feel welcome. We had a mix up with our train tickets upon departure and the staff went out of their way to re-book our train tickets and find us a room for the night. I can't say enough good things about the staff and especially Daisy and Thomas. In addition to the hotel services the golden sun group provide great travel bookings. Everything they organized for us went off as planned. I highly recommend Sun Palace hotel and their travel booking services.
Stayed 5 nights in Feb 2019

6/10 Okay

Julie

Liked: Staff & service

Great service, ok rooms

Will start off by saying that the staff was five stars - super kind, welcoming and helpful! Thank you!! Stayed here two individual nights in between trips to Sapa and Ha Long Bay. Hotel is a great location in Old Quarter so it was easy to go out to grab dinner and breakfast for our short stay there. Giving a three star due to the rooms - they were pretty dated and our second room smelled very musky. Also the WiFi hardly worked on the 5th floor which was frustrating.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great staff that goes above and beyond. Always pleasant and welcoming. Ken at the front desk is amazing.
Stayed 3 nights in Dec 2018

10/10 Excellent

Jan, Cheyenne, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location! The staff was very helpful and arranged a car for a day trip and for the airport.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and extremely friendly staff and very helpful
Stayed 1 night in Dec 2018