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Airport Hotel Hanoi Convenient & Friendly

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Airport Hotel Hanoi Convenient & Friendly

Front of property
Free daily local cuisine breakfast
Reception
Minibar, in-room safe, individually furnished, desk
Deluxe Triple Room, City View (Free one way airport transfer) | View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • Free airport shuttle
  • Breakfast included
  • Room service
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Dien Xa Village, Quang Tien Hamlet, Soc Son District, Hanoi, Hanoi Province, 10000
  • Melinh Plaza
    5 min drive
  • Vantri Golf Club
    16 min drive
  • West Lake
    17 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    5 min drive

Room options

View all photos for Deluxe Family Room, with Window (Free one way airport transfer)

Deluxe Family Room, with Window (Free one way airport transfer)

Deluxe Family Room, with Window (Free one way airport transfer)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Superior Double or Twin Room, with Window (Free one way airport transfer)

Superior Double or Twin Room, with Window (Free one way airport transfer)

Superior Double or Twin Room, with Window (Free one way airport transfer)

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, City View (Free one way airport transfer)

Deluxe Triple Room, City View (Free one way airport transfer) | View from room

Deluxe Triple Room, City View (Free one way airport transfer)

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Superior Triple Room, with Window (Free one way airport transfer)

Superior Triple Room, with Window (Free one way airport transfer)

Superior Triple Room, with Window (Free one way airport transfer)

  • 20 sq m
  • Sleeps 4
  • 1 Large Twin Bed and 1 Queen Bed

View all photos for Superior Single Room, with Window (Free one way airport transfer)

Minibar, in-room safe, individually furnished, desk

Superior Single Room, with Window (Free one way airport transfer)

  • 18 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Deluxe King Room, City View (Free one way airport transfer)

Deluxe King Room, City View (Free one way airport transfer)

Deluxe King Room, City View (Free one way airport transfer)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Airport Hotel Hanoi Convenient & Friendly

Hanoi hotel in Soc Son with free breakfast and airport shuttle service
A restaurant, a coffee shop/cafe, and coffee/tea in a common area are available at this hotel. Free breakfast (local cuisine) is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a microwave in a common area, a refrigerator in a common area, and 24-hour room service are onsite.
Airport Hotel Hanoi Convenient & Friendly offers 20 air-conditioned accommodations with fireplaces and minibars. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they enjoy Airport Hotel Hanoi Convenient & Friendly's proximity to the airport. During your stay, you'll be close to Melinh Plaza. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Just a 5-minute drive from Melinh Plaza and 12 minutes from Thanh Chuong Viet Palace
  • Free airport shuttle service
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is served daily. WiFi is free in public spaces. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Airport Hotel Hanoi Convenient & Friendly. Self parking is free. You'll have access to the indoor pool at a partner property. A complete renovation of Airport Hotel Hanoi Convenient & Friendly was completed in July 2019.

Smoking is allowed in designated areas at this Hanoi hotel.

Guests are served free local cuisine breakfast daily from 6:30 AM to 10:00 AM.
Airport Hotel Hanoi Convenient & Friendly has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Access to nearby indoor pool

Family friendly

  • Access to nearby indoor pool
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • Renovated entire property – July 2019
  • Shared microwave
  • Shared fridge
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Fireplace
  • Free local calls
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Airport Hotel Hanoi Convenient & Friendly offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hanoi Convenient & Friendly
Airport Hotel Hanoi Convenient Friendly
Airport Hotel Hanoi Convenient & Friendly Hotel
Airport Hotel Hanoi Convenient & Friendly Hanoi
Airport Hotel Hanoi Convenient & Friendly Hotel Hanoi

Airport Hotel Hanoi Convenient & Friendly Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 101 reviews" "
Rating 8 - Good. 21 out of 101 reviews" "
Rating 6 - Okay. 10 out of 101 reviews" "
Rating 4 - Poor. 7 out of 101 reviews" "
Rating 2 - Terrible. 17 out of 101 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Vitaliy, San Francisco

Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
I really liked the location. A very busy intersection and fun to watch all the scooters. Cool area to walk.
Stayed 1 night in Apr 2024

8/10 Good

Albert

Travelled with family
Disliked: Amenities
The room was spacious. The location was not easy to find. Took two taxi drivers but still ended up with the wrong hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

jonathan

Stayed 1 night in Apr 2024

2/10 Terrible

Kevin

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

8/10 Good

Kyung

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I had a super early flight so decided to stay close to the airport on my final day - this place was great for that purpose. The staff was friendly and helpful. He set everything up for my 5 am car pick up to the airport. The room was spacious and clean. There was a lot of noise coming from outside so if you are light sleeper like me, you may have some issues with sleeping - music, cars, chickens, etc. It's a good place to stay if you need to be close to the airport but wouldn't recommend it as your main stay during your trip - not a lot going on in the surrounding area.
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You refused to allow me to check in. Even though I showed you my booking confirmation and they agreed in was the right hotel. Whoever I dealt with last night couldn’t speak any English besides telling saying “no booking, no booking” while waving his finger in my face. I believe your hotel is a scam. Instead of trying to help me, you had a group of your friends in the lobby, laughing at me because I was struggling to communicate even through translator. I would not recommend your hotel to anybody. I filed a claim against you to Expedia and to my credit card company. THIS HOTEL IS A SCAM!! I was rufused check in even after showing him my booking confirmation and using a translator app. DO NOT STAY HERE! You might show up and they wouldn’t check you in or help you.. they’ll just scream at you “no booking no booking!!”
Stayed 1 night in Sep 2023

10/10 Excellent

Jatinder

Stayed 4 nights in Sep 2023

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I arranged an airport pick up with the hotel, which they confirmed but they did not show up. Called the hotel and needed a helpful local at the airport to translate. Hotel said "get a taxi". Wasted 90 minutes
Stayed 1 night in Aug 2023

6/10 Okay

Shiho

Travelled with family and small children
It is a very small hotel near the airport. Good for people who are looking for a night stay outside the airport to catch a flight the next day.
Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Close to the airport with shuttle service makes it perfect for overnight transfers.
Stayed 1 night in May 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Rooms bright and clean. Excellent breakfast.
Stayed 1 night in May 2023

2/10 Terrible

Eran

Business traveller
Could not find the place and had to take another
The taxi driver could not find the place based on the hotel name and address. We reached a hotel with the exact same name, but they said they are not the one (and it didn't look like it). After spending a lot of time in the middle of the night, I took another hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Ampha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A ok
Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of this property was extremely helpful. I have absolutely no complaints
Stayed 2 nights in Mar 2023

6/10 Okay

Alan B

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property has changed names and was very difficult to find - even for a native taxi driver who also spoke English. Mr. Henry had offered to pick us up at the airport, but then wanted us to call him when we arrived. But we didn't have a local SIM card, there weren't any local businesses to help us call (from domestic arrivals), and my computer could not connect to the airport free Wi-Fi. However, Mr Henry was otherwise friendly. Overall, I would not recommend this hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Satoshi

Stayed 1 night in Mar 2023

2/10 Terrible

Peter

Stayed 1 night in Feb 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Stayed 1 night in Feb 2023

10/10 Excellent

Dong hai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2023

4/10 Poor

Joy

Liked: Staff & service
Which Hotel???
I would second the assessment of other reviewers that (Mr.) Henry is a great asset to the company. The hotel was quiet, had a lift, plenty of hot running water and free transfer to airport. However, it wasn't the hotel I booked. I had tried to look on my phone at the map directions to the hotel but got a message saying that the location could not be found. When I arrived at Hanoi airport, I tried again. Same result. The driver had the same issue. He drove around for some time, but there are many small airport hotels on side roads and our search was unsuccessful. He rang the number,and eventually got directions which took us to Viet Village Hotel where a pleasant young man who identified himself as Henry came out to meet me and confirmed the reservation. During booking, I had read that 'Airport Hotel Hanoi Convenient and Friendly' did go under other names and thought there must have been a name change since they advertised the property, not that it was a totally different place. There were not many places around Viet Village to get food and after I'd taken a shower and returned to reception, there seemed to be no one around. The next morning in the taxi on the way to the airport I saw, on the right, 'Airport Hotel Hanoi, Convenient and Friendly'. I can only assume they advertise one hotel and then allocate bookings among a number that Henry speeds between. Though I did get somewhere to sleep, it was confusing and a little disconcerting.
Stayed 1 night in Jan 2023

6/10 Okay

Sherryl

Travelled with group
I made a reservation for twin beds and to have a taxi pick us up. Emails went back and forth for this. A Mr Henry signed the emails. When we arrived there was no taxi,but eventually we got there. The non-English speaking night clerk showed us to a room with one double bed. I tried to indicate we needed 2 beds. He took us to another room with a queen sized bed. We were very tired so agreed it was ok. The room was clean, quiet, pretty small, but all that we needed. Next morning we went down to the lobby for breakfast before taking a taxi to the airport. No food was there, but the young clerk gave us a snack and went off to order us eggs and toast. He also called for help from the English speaking owner? After a bit of back and forth he informed us that Hanoi Airport Hotel Convenient and Friendly had been out of business for 2 years and the new name was Hanoi Airport Hostel. However the sign outside still says Hanoi Airport Hotel Convenient and Friendly. I also got an email when I returned home from Mr Henry asking for a review. It's all very confusing. I believe I paid the right amount for what we got but will be looking on my credit card to see that I was only billed once (to be on the safe side). You should check into this to see what is going on so others don't get confused.
Stayed 1 night in Jan 2023

10/10 Excellent

Craig

Stayed 1 night in Jan 2023