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Family Transit Hotel

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Family Transit Hotel

Premium bedding, memory-foam beds, minibar, individually decorated
Front of property
Point of interest
Point of interest
Terrace/patio

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Melinh Plaza
    4 min drive
  • Nhà Hàng Phu Cuong
    5 min walk
  • Ga Thạch Loi Station
    13 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    7 min drive

Room options

View all photos for Standard Quadruple Room, 2 Queen Beds

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Quadruple Room, 2 Queen Beds

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Twin Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

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About this property

Family Transit Hotel

Family-friendly hotel with 2 restaurants connected to a shopping center in Hanoi
This hotel features 2 restaurants, a bar/lounge, and 2 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace, and coffee/tea in a common area.
Family Transit Hotel offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and slippers. These individually decorated and furnished accommodations include desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Family Transit Hotel, you'll be connected to a shopping center and close to Melinh Plaza. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Vietnamese cuisine with garden views at Local Food Restaurant, one of the property's 2 restaurants
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a playground and scooter/moped rentals
  • Just a 4-minute drive from Melinh Plaza and 12 minutes from Thanh Chuong Viet Palace
  • Free bus station shuttle service
  • Pets welcome for free (restrictions apply)
There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Family Transit Hotel. An airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Family Transit Hotel was completed in March 2020.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

Local Food Restaurant - Overlooking the garden, this family restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Late night fare is available from 24-hour room service.

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • On-site parking options include a carport
  • Free off-site parking within 3 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • 2 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped hire

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Communal living room
  • Designated smoking areas
  • Renovated entire property – March 2020
  • Shared microwave
  • Shared fridge

Room amenities

Bedroom

  • Air conditioning
  • Fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Individually furnished
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 100000 per vehicle
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Cashless transactions are available
Family Transit Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Family Transit Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 177 reviews" "
Rating 8 - Good. 71 out of 177 reviews" "
Rating 6 - Okay. 29 out of 177 reviews" "
Rating 4 - Poor. 11 out of 177 reviews" "
Rating 2 - Terrible. 8 out of 177 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuine Vietnamese warmth
A poor transportation decision found me at Hanoi airport at 1:00 am, and I'd Googled 24 hour check-in hotels in the vicinity. Booked Family Transit but wasn't sure if the Front Desk would still be open, so I used the Hotels.com chat with an agent to confirm. Hain waited up for me, and with minimal processing, i had a roof and a bed. Place was clean, spacious, and the perfect tonic. I slept well, was greeted with a coffee and a smile in the morning, and a taxi was soon arranged at a favourable price for my onward trip into Hanoi. Wonderful, and if he ever builds an infinity pool on the roof ... 👍
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff to handle the problem. No Cleaning No hygiene
Stayed 9 nights in Sep 2023

8/10 Good

Felix

Stayed 1 night in Jan 2023

10/10 Excellent

Lina Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and efficient
Good place to stay, close to the airport
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Ok for a night's stay
My friends and I needed a room to sleep before our flight, so this fit the bill. I would've recommend it if you're used to slightly nicer hotels. I love the country feel of the location though. The window looked out to lots of green grass.
Stayed 1 night in Mar 2020

6/10 Okay

ALE

Travelled with group
Liked: Cleanliness, amenities
If You really need to stay close to the airport consider stay here but if you can avoid it, stay elsewhere..
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Properly priced at $12. Not a lot more to say. Much better than most hostels, quick nap before flight.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not easy to locate. Figure all that out b4 you land. Staff very helpful with next day transportation. Breakfast was good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
It was very close to airport, and had cabinet that locked. The bathroom had a shower but there was no real room to use it. The bed was quite hard. At check in there was no one there that spoke English which made it quite hard. There is no real places to get food near it, you have to walk to the main road to get any type of food and we got food poisoning from the cafe that we ate at.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
for 1 night and this price good
for the price it's OK, don't expect anything more, then u paid for. the rug in the shower was real old and dirty, towels and bed were clean. super friendly manager and the food was also good. we missed breakfast, but the ordered food at night was really good. close to the airport, u can walk to the international departure in like 15-20min, national I would take a taxi.
Stayed 1 night in Mar 2019

6/10 Okay

B G

Night sleep for conveinience only
Airport stop over - Clean and tidy no frills.
Stayed 1 night in Mar 2019

10/10 Excellent

TS, kuala lumpur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff is very helpful!
Stayed 1 night in Dec 2018

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were SO accommodating and friendly, they took the extra step to make us feel welcomed and comfortable in Vietnam. Great choice for breakfast items in the morning, and clean, comfortable rooms!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff. Airport location was vood for our logisticts
Stayed 1 night in Jan 2019

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good. Clean, tidy, functional, proper. Polite staff who speaks english well. My room has a view to the airport some distance away. They waited at the airport and picked us up.
Stayed 1 night in Jan 2019

2/10 Terrible

Bronwyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep scrolling....
I would advise against staying here. It’s a whole load of nasty. There’s plenty of other places to choose from so check them first.
Stayed 1 night in Oct 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very nice and friendly
Stayed 1 night in Nov 2018

8/10 Good

JOHN

Liked: Cleanliness, staff & service, room comfort
Good hotel for the price. Close to airport. Free ride from airport to hotel. Research other transpo options to city center. should be able to beat their $16 USD flat charge.
Stayed 1 night in Oct 2018

4/10 Poor

Yvette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Melissa N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for a quick overnight stay!
hotel as described, value for money and very close to the airport clean and tidy, nice shower and toilet and a decent breakfast in the morning!
Stayed 1 night in Jun 2018

6/10 Okay

Graham, Mackay QLD Australia

Liked: Cleanliness, staff & service
Did the job
OK bit hard to find close to airport and free pick up drop off
Stayed 1 night in Apr 2018