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Oakwood Residence Hangzhou

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Oakwood Residence Hangzhou

Property amenity
Two Bedroom Executive | Living area
Exterior
Lobby
Down duvets, pillow-top beds, in-room safe, desk

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Washer
    Washer
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
  • Yellow Dragon Sports Center
    17 min walk
  • Zhejiang University Yuquan Campus
    20 min walk
  • Hangzhou Botanical Garden
    4 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    43 min drive

Room options

View all photos for Two Bedroom Executive

Two Bedroom Executive | Living area

Two Bedroom Executive

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for One Bedroom Executive

One Bedroom Executive | Living room

One Bedroom Executive

  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive (Twin Beds)

Down duvets, pillow-top beds, in-room safe, desk

Studio Executive (Twin Beds)

  • 50 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Deluxe

Down duvets, pillow-top beds, in-room safe, desk

Studio Deluxe

  • 45 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Down duvets, pillow-top beds, in-room safe, desk

Studio Executive

  • 50 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Sheraton Grand Hangzhou Wetland Park Resort
Pool
Spa
Kids pool
Parking included
4.3 out of 5, Excellent, (137)
The price is €114
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sheraton Grand Hangzhou Wetland Park Resort

About this property

Oakwood Residence Hangzhou

Luxury aparthotel with free parking connected to a shopping center in Hangzhou
This smoke-free aparthotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite. Each apartment provides free WiFi and free wired Internet, an LCD TV with digital channels, and a kitchen with a refrigerator, a stovetop, and a microwave. Comforts include a pillowtop bed and a pillow menu, and guests will also find conveniences like a washer/dryer and a coffee/tea maker.
Oakwood Residence Hangzhou offers 155 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Pillowtop beds feature down comforters. A pillow menu is available. 47-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Hangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Oakwood Residence Hangzhou, you'll be connected to a shopping center and within walking distance of Zhejiang University Yuquan Campus. Features include free WiFi in public areas and free self parking, plus an indoor pool. Built in 2011, this luxury aparthotel has 155 apartments on 19 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a pillowtop bed
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy international cuisine while dining at Oakleaf
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, a sauna, and fitness classes
  • Just a 2-minute drive from Zhejiang University Yuquan Campus and a few minutes from Wulin Square
  • Cats and dogs welcome for a fee
Oakwood Residence Hangzhou offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. The luxury Oakwood Residence Hangzhou also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oakwood Residence Hangzhou was completed in January 2023.

This 4.5-star Hangzhou aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Oakleaf - This restaurant specializes in international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, German, Japanese

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Family friendly

  • Free cot/infant bed

Restaurants on site

  • Oakleaf

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Toaster
  • Cookware/dishes/utensils
  • Electric kettle
  • Coffee/tea maker
  • Rice cooker

Dining

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 124 for adults and CNY 70 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Down duvet
  • Pillow menu
  • Bed sheets provided
  • Pillow-top mattress
  • Rollaway/extra beds: CNY 250.0 per night

Bathrooms

  • Toothbrush and toothpaste
  • Free toiletries
  • Slippers
  • Towels provided
  • Hairdryer
  • Dressing gowns

Entertainment

  • 47-inch LCD TV with cable/satellite service

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 1 meeting room
  • Business centre
  • Desk

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • CNY 500 per pet per stay
  • 1 total (up to 10 kg per pet)
  • Welcoming cats and dogs only
  • One-time cleaning fee: CNY 500

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Laptop-compatible safe
  • Free newspapers (reception)
  • Banquet hall

Location highlights

  • Connected to a shopping centre
  • In the business district
  • In the city centre
  • In a regional park

Things to do

  • Fitness centre
  • Fitness classes on site

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 155 rooms
  • 19 floors
  • 1 building
  • Built in 2011

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 500
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 2000 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 124 for adults and CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus CNY 500 one-time cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Oakwood Residence Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 290 reviews" "
Rating 8 - Good. 97 out of 290 reviews" "
Rating 6 - Okay. 23 out of 290 reviews" "
Rating 4 - Poor. 13 out of 290 reviews" "
Rating 2 - Terrible. 2 out of 290 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steve

Business traveller
Liked: Cleanliness, room comfort
Great service from the front desk
Stayed 3 nights in Jun 2024

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our choice year after year for our visits to Hangzhou
Stayed 21 nights in May 2024

8/10 Good

Huan, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019

10/10 Excellent

Anonymous

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" place to call home when we are in Hangzhou
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall ok
Overall ok but room was a bit smelly.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old property with unhelpful staff
Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Stayed 4 nights in Feb 2019

10/10 Excellent

Akares

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Northman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Jan 2019

10/10 Excellent

JY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and neat. Great quiet location and nice breakfast.
Stayed 3 nights in Dec 2018

8/10 Good

Ava Yun Yun

Liked: Room comfort
Could do with a good sprucing!
It was a good layout that enabled a family of 5 to have quality time in the living / dining area. The rooms were well laid out but I have to say the housekeeping staff was inconsistent in their quality of housekeeping practices. The apartment is in need of a refurbishment - signs of extreme wear and tear visible. Scratches and dents on the corners of the walls. Also, the cleanliness can be improved: shades of grey finger marks can be seen on the kitchen cabinet doors, drawer pulls and especially the door pull on the refrigerator. The privacy net curtains could also do with a good laundering! Carpets a thorough shampoo. The pillows are way too soft and the mattress way too firm!
Stayed 5 nights in Dec 2018

10/10 Excellent

Mark

Great hotel, very clean and large rooms in a good location with plenty of food options.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018