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New Century Grand Hotel Hangzhou

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for New Century Grand Hotel Hangzhou

Interior
Front of property – evening/night
Pub
View from property
2 restaurants, breakfast served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Parking included
  • Laundry

Explore the area

Map
818 Middle Shixin Road, Xiaoshan District, Hangzhou, Zhejiang, 311202
  • Hangzhou Paradise Park
    4 min drive
  • Hangzhou Olympic Sports Center
    8 min drive
  • Hangzhou Grand Theatre
    11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    17 min drive

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 35 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Room, 1 King Bed

Business Room, 1 King Bed

Business Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 70 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Hilton Garden Inn Hangzhou Xiaoshan

Parking included
Restaurant
Air conditioning
Gym
5.0 out of 5, Exceptional, (4)
The price is €58
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Hilton Garden Inn Hangzhou Xiaoshan

About this property

New Century Grand Hotel Hangzhou

Luxury hotel connected to the convention center in Xiaoshan with 2 restaurants
This hotel features 2 restaurants, an indoor pool, and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a swim-up bar, and a snack bar/deli are onsite. Private bathrooms are not ensuite.
New Century Grand Hotel Hangzhou offers 699 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and minibars. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. There are 20 treatment rooms. Services include massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
With your stay at New Century Grand Hotel Hangzhou, you'll be connected to the convention center and close to Crazy Appleland. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking and extended parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a swim-up bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • Just a 4-minute drive from Hangzhou Paradise Park and 14 minutes from West Lake
  • Airport, train station, and casino shuttle service available for a fee
New Century Grand Hotel Hangzhou offers its guests an indoor pool, a health club, and a steam room. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury New Century Grand Hotel Hangzhou. An airport shuttle during limited hours, a casino shuttle, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Hangzhou hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.
Cafe Mediterranean - This buffet restaurant serves breakfast and dinner. Open 24 hours. Reservations are required.
Four Seasons Chanber - This restaurant serves lunch and dinner. Open daily.
I Ma Re Ga Ma - Onsite restaurant. Open daily.
Long Bar - Onsite pub. Open daily.
Yigar Bar - Onsite pub. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7 AM to 4 PM
  • Return train station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 128 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Mediterranean
  • Four Seasons Chanber
  • I Ma Re Ga Ma
  • Long Bar
  • Yigar Bar

Things to do

  • Billiards/pool table
  • Fitness centre
  • Indoor pool
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow menu

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Freezer
  • Minibar
  • Paper towels
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 3 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 2 PM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at New Century Grand Hotel Hangzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 18 per person (one-way)
  • Airport shuttle fee per child: CNY 18 (one-way), (from 12 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
New Century Grand Hotel Hangzhou offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:30 AM to 11 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel New Century
New Century Grand
New Century Grand Hangzhou
New Century Grand Hotel
New Century Grand Hotel Hangzhou
New Century Hangzhou Grand Hotel
New Century Hotel
New Century Hangzhou Hangzhou
New Century Grand Hotel Hangzhou Hotel
New Century Grand Hotel Hangzhou Hangzhou
New Century Grand Hotel Hangzhou Hotel Hangzhou

New Century Grand Hotel Hangzhou Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 87 reviews" "
Rating 8 - Good. 31 out of 87 reviews" "
Rating 6 - Okay. 18 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value place to stay
The hotel was very satisfactory
Stayed 2 nights in Feb 2019

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and room.
Comfortable bed and room. Breakfast and meals not the best I ever had in China, and not too much in the area but very close to subway.
Stayed 4 nights in Oct 2018

6/10 Okay

Shih

Liked: Room comfort
The stay was ok, on the 10th day stay, they logged me out the system and told me that I need to pay more for the rest of stay. After all the explanations and trips up dawn the elevator, they apologized that was their mistake. To make it up he said will have the service to deliver a fruit bowl to my room, it was never arrived. I am back Home today.
Stayed 13 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t expect much
No staff can speak English , hotel interior is good but management is bad
Stayed 2 nights in Dec 2017

10/10 Excellent

chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Aug 2017

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Clean and comfortable hotel. Hotel staff was very friendly and helpful.

8/10 Good

Dickson, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comforatable hotel.
wifi is really no good, need alot of funny registration and yet do not get connection at room for computer and phone.

8/10 Good

Chung Yu, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel while in Hangzhou XiaoShan are
Good stay but the room wifi signal was very weak, however the hotel sent over a router and installed in my room, problem solved.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JING

8/10 Good

Jesus K.

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not quite a 5 stars
This is a Chinese chain hotel. Stains in the carpet, (something I have seen in most Chinese hotels I have been to). Also stains in the lower bed cover. Gim very poorly equipped with machines in need of maintenance. Restaurant breakfast was just acceptable. Staff can hardly speak english. On the good side, lots of amenities, spacious room, nice modern decoration.

10/10 Excellent

Don Smith, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Century Grand Hotel Hangzhou
Terrific 5 Star Hotel. Amazing value. The upscale Chinese restaurant is the best I've ever had. The Western buffet breakfast is excellent. I've stayed there several times and I will again and again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff needs to speak english.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very elegant hotel in a nice area.
I really enjoyed myself there. Modern fitness center.

10/10 Excellent

YCW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Colin, Australia - NT - Darwin

Liked: Cleanliness
Value: Over-priced, Could be better, over rated by them;

8/10 Good

Mike, Greensboro, N.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou special
Hotel chain, New Century group, is usually higher quality than a lot of Chinese local hotels. Front desk persons usually can speak English, somewhat limited, but most of these hotels have one or two well versed folks in English language. Wi-Fi worked well here. This is a change recently among Chinese hotels, as last year most still had the regular cord connection. Rather large hotel, restaurant was pretty good

10/10 Excellent

AW, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business traveler
Very clean, comfort room. The location is bit remote from airport but still ok.

10/10 Excellent

Laura, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very western and clean.

10/10 Excellent

Kerrie, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Service: Remarkable; Cleanliness: Spotless;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A great hotel but...
Everything is perfect with this hotel with 2 exceptions: The location is far from the main tourist attractions so you are forced to have a daily long travel if you came as a tourist. The staff does not speak English well. We asked for help with the bath and they got us milk. There was a bad understanding on a second phone call as well. Breakfasts are a great feast here so I suggest you go on a diet before you come here.