See all properties

Midtown Shangri-La, Hangzhou

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Midtown Shangri-La, Hangzhou

Exterior
Meeting facility
Reception
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006
  • West Lake
    5 min walk
  • Wulin Night Market
    9 min walk
  • Broken Bridge
    15 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    36 min drive

Room options

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Twin Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview Twin Room

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

Horizon Club Twin Room

Horizon Club Twin Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier King Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview King Room

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite King Room

  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Lakeview Suite King Room

  • 86 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Premier King Room

  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room

Horizon Lakeview King Room

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club King Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Shangri-La)

  • 215 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Specialty)

  • 129 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Grand Hyatt Hangzhou

Pool
Spa
Parking included
Free WiFi
4.3 out of 5, Excellent, (386)
The price is €166
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Grand Hyatt Hangzhou

About this property

Midtown Shangri-La, Hangzhou

Luxury Hangzhou hotel connected to a shopping center, a quick walk to West Lake
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a sauna.
Midtown Shangri-La, Hangzhou offers 414 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

With your stay at Midtown Shangri-La, Hangzhou, you're connected to a shopping center and just a quick walk from West Lake. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy Chinese cuisine at Chengzhong Bistro Chinese, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to facials, reflexology, or body wraps at Chi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 5-minute walk from West Lake and a 1-minute drive from Broken Bridge
  • Train station pick-up and train station drop-off shuttle service available for a fee
Midtown Shangri-La, Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. A spa tub, a sauna, and spa services are also featured at the luxury Midtown Shangri-La, Hangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Chengzhong Bistro Chinese - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Central Market - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Midtown Brewery - This gastropub serves lunch and dinner. Open daily.
The Great Lounge - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 194 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Chengzhong Bistro Chinese
  • Central Market
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Midtown Shangri-La, Hangzhou offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 186 reviews" "
Rating 8 - Good. 58 out of 186 reviews" "
Rating 6 - Okay. 9 out of 186 reviews" "
Rating 4 - Poor. 2 out of 186 reviews" "
Rating 2 - Terrible. 12 out of 186 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Alan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Matt

Stayed 1 night in Apr 2024

8/10 Good

Varsha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024

10/10 Excellent

zhongqun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Jiewei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wiltven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service received from Jane Zhang

2/10 Terrible

FENG

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
Stayed 3 nights in Dec 2023

8/10 Good

Mo, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
Stayed 2 nights in Jun 2023

10/10 Excellent

ZHOU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay well, comfortable, safe
Stayed 1 night in Jun 2023

10/10 Excellent

Jianyu

Travelled with family
Liked: Cleanliness
Great location, friendly staffs at horizon club

10/10 Excellent

CHEK MENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Liked all of it, very nice place.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2021

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Wai Kuen Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
Stayed 4 nights in Sep 2019

10/10 Excellent

Ruolin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty breakfast and nice club lounge access
The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!
Stayed 1 night in Sep 2019

2/10 Terrible

Saadi

Stayed 1 night in Sep 2019

8/10 Good

Woon Kiat

Liked: Staff & service, property conditions & facilities, room comfort
An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.
Stayed 2 nights in Sep 2019