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Kempinski Hotel Hangzhou

5.0 star property

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Photo gallery for Kempinski Hotel Hangzhou

1 bedroom, premium bedding, minibar, in-room safe
Property preview
1 bedroom, premium bedding, minibar, in-room safe
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
  • Place, Hangzhou Tower Shopping Mall
    ‪20 min drive‬
  • Place, West Lake
    ‪25 min drive‬
  • Place, Lingyin Temple
    ‪35 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite)

  • 53 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite)

  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Superior Suite)

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Deluxe Suite)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Kempinski Hotel Hangzhou

Luxury hotel with 3 restaurants connected to a shopping center in Hangzhou
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.
With your stay at Kempinski Hotel Hangzhou, you'll be connected to a shopping center and close to Hangzhou Tower Shopping Mall. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • For dining with garden views, stop by Morph Rooftop Bar, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, body treatments, or facials at Kempinski The Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 7 minutes by car from Hangzhou Botanical Garden and 8 minutes from Xixi Wetland Park
Kempinski Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury Kempinski Hotel Hangzhou. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Morph Rooftop Bar - This rooftop bar overlooks the garden.
Zi Chen - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Freida - This restaurant specializes in German cuisine and serves lunch, dinner, and light fare. Open daily.
Berthold Delikatessen - This delicatessen serves light fare only. Open daily.
Kitchen at K - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 186.56 for adults and CNY 93.28 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Berthold Delikatessen
  • Freida
  • Kitchen at K
  • Morph Rooftop Bar
  • Zi Chen

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,528 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 186.56 for adults and CNY 93.28 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Kempinski Hotel Hangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 2 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hui Tong

Stayed 1 night in Sep 2025

10/10 Excellent

Ching Yieng

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024

10/10 Excellent

LIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy business style hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Enkhzul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024

10/10 Excellent

TING HUAN

Stayed 1 night in Apr 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

shuk ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dahye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yuk King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort

Flinke ansatte, nydelig rom

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022