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Holiday Inn Hangzhou Xiaoshan by IHG

4.0 star property

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Photo gallery for Holiday Inn Hangzhou Xiaoshan by IHG

Exterior
Exterior
Pool
Exterior
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
Shanyin Road, Xiaoshan District, Hangzhou, Zhejiang, 310000
  • Hangzhou Paradise Park
    ‪4 min drive‬
  • Xianghu Tourism Resort
    ‪5 min drive‬
  • Hangzhou Olympic Sports Center
    ‪8 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 King Bed (Additional Living Area)

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Premium Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (with Living Area)

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (with Living Area)

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

View from room

Standard Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hilton Garden Inn Hangzhou Xiaoshan

  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
5.0 out of 5, Exceptional, (4)
The price is €61
for 1 room
includes taxes & fees
13 Mar - 14 Mar
Hilton Garden Inn Hangzhou Xiaoshan

About this property

Holiday Inn Hangzhou Xiaoshan by IHG

Hangzhou hotel in Xiaoshan with 2 restaurants and a health club
2 restaurants, a health club, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Holiday Inn Hangzhou Xiaoshan by IHG offers 417 accommodations with minibars and safes. Premium satellite television is provided. Bathrooms include shower/tub combinations and bathrobes.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include a health club and a sauna.
During your stay at Holiday Inn Hangzhou Xiaoshan by IHG, you'll be close to Crazy Appleland. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Just a 4-minute drive from Hangzhou Paradise Park and a few minutes from Crazy Appleland
Holiday Inn Hangzhou Xiaoshan by IHG offers its guests a health club and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 7010 square feet (651 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Hangzhou Xiaoshan by IHG. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hangzhou hotel.

Coast Cafe - This restaurant serves breakfast and dinner.
Donghai Tang - This fine-dining restaurant serves lunch and dinner.
Circle Bar - This pub serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Coast Cafe
  • Donghai Tang
  • Circle Bar

Things to do

  • Fitness centre
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (7010 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathrobes
  • Hairdryer (on request)
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Hangzhou Xiaoshan by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Holiday Inn Hotel HANGZHOU XIAOSHAN
Holiday Inn XIAOSHAN HANGZHOU
Hangzhou Holiday Inn
Holiday Inn Hangzhou Xiaoshan Hotel
Holiday Inn Hangzhou Xiaoshan

Holiday Inn Hangzhou Xiaoshan by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 126 reviews
Rating 8 - Good. 67 out of 126 reviews
Rating 6 - Okay. 21 out of 126 reviews
Rating 4 - Poor. 7 out of 126 reviews
Rating 2 - Terrible. 1 out of 126 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fifth time
The hotel is fine with spacious guest rooms and very friendly and helpful staff.It could do with a refurbishment ,but other than that I have nothing negative to say.
Stayed 4 nights in Nov 2019

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, room comfort
Not as expected
The hotel was not as expected, the check in process took a liitle long, not sure why when my reservation had already specified the "suite" I requested. After going upstairs to the rooms we were given I had to go back down because the room didn't have a bath tub which was one of the reasons I booked a suite. We were then given a room with a bathtub but it smelled weird, and unpaired. The plaster around the tub was peeling and the bathroom door wouldn't close unless you pushed and locked it. I think the entire room could do with a bit of updating. The one bright spot was the the bar, restaurant and breakfast buffet staff were very helpful and accomadating. For breakfast we had great service from Pankaj Bora. He was super helpful and very accomadating.
Stayed 2 nights in Sep 2019

8/10 Good

Wing Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Hotel still maintains Holiday Inn standards if a little jaded around the edges. Service in all areas very acceptable. Lobby bar is great for the traveller offering excellent service and a good selection of bar food. Ideally located for local factories. Will stay again!
Stayed 1 night in Jan 2019

6/10 Okay

Albert

Stayed 1 night in Jan 2019

8/10 Good

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable for the price
The location is good. The hotel is next to the mall and walking distant to metro. The only problem is the limited choice for foods at the hotel restaurant.
Stayed 1 night in Jan 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Hangzhou
Got in after midnight. Plenty of staff to check in. Check out was easy, too. Great selection for breakfast.
Stayed 1 night in Dec 2018

8/10 Good

Yuan Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and comfortable. Check in and check out were fast and smooth.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

KUNAL

Disliked: Cleanliness
food is ok here not bad, less oil as compared to other places in china, cleanliness is not upto mark in the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
POOR ENGLISH
English is not their forte, they asked me if I wanted a good view and I was sent to the 21st floor, I thought about the great view,however,it was ugly due to the fact that I was looking at construction sites,and not only that but also noices due to work done.

8/10 Good

Shannon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel exceeded my exception. Very clean, comfortable room, staff was extremely helpful. I highly recommend staying here on your visit to Hangzhou.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good
Decent hotel at the price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Practical
Good hotel, centrally located . Everything about it is simply practical.

6/10 Okay

Chung Yu, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Alternative for an Hangzhou airport hotel
Good but short stay. Unfortunately no international TV channels in room and the wifi wasn't working in the gym, the hotel has been notified.

8/10 Good

Josephine, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou
Excellent staff service. Though they are more proficient in Mandarin than English. Very enthusiastic. Eg. the concierge arranged an airport transfer for us, he made sure that all are taken of before we left for airport. Not much to see around the area. Good to take the metro to West Lake for sightseeing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

LIZANDRO

Disliked: Staff & service, room comfort
Not good for a business trip!
The reason I selected this Hotel was my previous experience.However, in the last three years it looks they have worsen.My room, in spite of the fact I requested NO SMOKING got filtered smoke.The TV was not working,only Chinese channels, only after my third complain I got an explanation of what to do. THE INTERNET SERVICES WAS SO POOR THAT I CHANGED ROOMS. I thought it was going to solve the issue.As a result my MOTHERBOARD GOT FRIED.Was it the Hotel, the Censors of their system? Not even SKYPE worked!! NEVER AGAIN!! I am not going back to that place!!

8/10 Good

Zenabu, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Easy Book-in and check-out. Good breakfast, nice room. I extended my stay. But at a point it was difficult to find an English speaking staff.

8/10 Good

Student

Liked: Cleanliness, staff & service, room comfort
Clean Hotel Near Metro Station
Hotel was clean and comfortable. Front desk staff, especially Eason, was super friendly and was able to communicate clearly in both Mandarin and English. Staff was timely in meeting our requests for extra towels and ice, in addition to satisfying our request to have non-smoking rooms. Tip: If you're in a time crunch, there's a BreadTalk bakery attached right to the hotel with equally friendly staff.

6/10 Okay

Vicky

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort