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Hilton Hangzhou Qiandao Lake Resort

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Hangzhou Qiandao Lake Resort

Exterior
Exterior
107-cm LCD TV with premium TV channels, TV, DVD player
Exterior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
600 Huanhu North Road, Hangzhou, Zhejiang, 311700
  • Qiandao Lake
    2 min walk
  • Xiyuan Wharf
    4 min drive
  • Shijatang Park
    4 min drive

Room options

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 150 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Twin grand lake view room

Premium bedding, down duvets, minibar, in-room safe

Twin grand lake view room

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Family Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed

View all photos for King grand lake view room

King grand lake view room

King grand lake view room

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Hilton, Suite, Lake View

Premium bedding, down duvets, minibar, in-room safe

Hilton, Suite, Lake View

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed

View all photos for King lake view room

King lake view room

King lake view room

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Lake View

Deluxe Suite, Lake View

Deluxe Suite, Lake View

  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, Accessible

  • 48.0 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for King hilton guest room

Premium bedding, down duvets, minibar, in-room safe

King hilton guest room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

  • 700 sq m
  • Sleeps 6
  • 1 King Bed

Family Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds

View from room

Room, 2 Single Beds

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Sheraton Qiandao Lake Resort

Pool
Hot tub
Spa
Kids pool
4.4 out of 5, Excellent, (67)
The price is €78
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sheraton Qiandao Lake Resort

About this property

Hilton Hangzhou Qiandao Lake Resort

Lakefront resort with 3 restaurants and a marina
3 restaurants, a marina, and a full-service spa are available at this resort. Free WiFi in public areas and free self parking are also provided. Additionally, an indoor pool, an outdoor pool, and a fitness center are onsite.
Hilton Hangzhou Qiandao Lake Resort offers 348 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 107-cm LCD televisions come with pay movies.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and bidets. This Hangzhou resort provides complimentary wired and wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is offered daily and hair dryers can be requested.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.
During your stay at Hilton Hangzhou Qiandao Lake Resort, you're just a quick walk from Qiandao Lake. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking
  • For dining with ocean views, stop by Eatzi Cafe, one of the property's 3 restaurants
  • Buffet breakfast offered for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages or hydrotherapy at the spa
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Steps from Qiandao Lake and a 4-minute drive from Xiyuan Wharf
  • Airport shuttle service available for a fee
Hilton Hangzhou Qiandao Lake Resort offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a fitness center are also featured at the luxury Hilton Hangzhou Qiandao Lake Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Guests can enjoy buffet breakfast for a fee.
Eatzi Cafe - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Taste - This poolside restaurant specializes in Chinese cuisine and serves lunch and dinner.
Spices Bistro - Overlooking the ocean and pool, this restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lobby Lounge - This poolside lobby lounge serves brunch, lunch, dinner, and light fare. Open select days.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: CNY 156 for adults and CNY 78 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Eatzi Cafe
  • Taste
  • Spices Bistro
  • Lobby Lounge

Things to do

  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina on site
  • Terrace

Spa

  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 107-cm LCD TV
  • DVD player
  • Films for purchase
  • Premium channels

Food and drink

  • Cookware/dishes/utensils
  • Free bottled water
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hilton Hangzhou Qiandao Lake Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 156 for adults and CNY 78 for children
  • Airport shuttle fee: CNY 1600 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Hangzhou Qiandao Lake Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort
Hilton Qiandao
Hilton Qiandao Resort
Hilton Qiandao Lake Resort
Hilton Qiandao Lake
Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort Resort
Hilton Hangzhou Qiandao Lake Resort Hangzhou
Hilton Hangzhou Qiandao Lake Resort Resort Hangzhou

Hilton Hangzhou Qiandao Lake Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 76 reviews" "
Rating 8 - Good. 24 out of 76 reviews" "
Rating 6 - Okay. 3 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Difei

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

2/10 Terrible

Beilei

Disliked: Staff & service
Booked 2 rooms with breakfast included staffs at The reception said booking was made for NO breakfast. Showed them my wotif booking which clearly says ‘Included amenities: Free breakfast’, they didn’t understand the meaning…
Stayed 2 nights in Sep 2023

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Wonderful hotel. Amazing views of the lake, very good breakfast with a good mixture of Western and Eastern choices, nice outdoor pool (indoor not as nice). Happy to find such a place relatively close to Shanghai. The floor manager Stanley was really helpful and friendly as were all the staff. Be aware that the cheaper lake view rooms may be near a main road that makes being on the balcony less enjoyable. The grand lake view rooms are quiet though. The food selection and drink selection is not as wide as in Hilton's elsewhere in the world, but for the situation of the hotel I was content enough with what was on offer. Be sure to take the boat trip out to the cable car for a postcard view of the lake.
Stayed 5 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful but not the best service
Beautiful place but it was very slow for July. None of the restaurants were open. Finding English speakers was hard. There seemed to be no activities going on besides going to the pool. Ordering room service was super hard because of the non English speaking.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice view with warm staff. Had a small issue with Yiping Ge overcharging dinner bill, but was solved quickly. Overall it was a nice stay.
Stayed 3 nights in Sep 2017

6/10 Okay

Alfa, Shanghai, China

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Luxry hotel with less staff
This a very luxry hotel with excellent views of Qiandao Lake. Clean, comfortable, but too noisy with local people. The numbers of hotel staff seems not enough to service so many guests, special in holiday. In a word, not too bad for vacations.

4/10 Poor

Kim, Shanghai

Disliked: Staff & service
Holiday caos
Not very nice, tool me 30 min to check in and 55 min to check out cars parked every where and the food seams old. The breakfast was like a camp no service and the service I had was bad I ask the chef for omelet and then after 10 min he still giving the food to Chinese so I felt really bad?

10/10 Excellent

Sally, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the lake. Great View!
Enjoyed this hotel very much. Nice view, new building, friendly staff. We took a small private jet and it cost 1800 Yen for two islands that we visited (plus tickets to those islands). It's a pity however that there was no entertaining bar, even on Christmas Eve. The rooms we stayed were located on non-smoking floor, but however, there was slightly smell of cigarettes in the corridor and found a cigarette bud in the toilet when we first checked in. Apart from that, we love this hotel and will visit it again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondeful customer service and a beautiful resort.

2/10 Terrible

Iskander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

QIJUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服务生需要再提高。晚上10点后就不要送水果了，附送的水果刀根本切不了苹果皮，就算了吧！
酒店正对着湖面，风景非常棒！
Stayed 2 nights in Jul 2021

6/10 Okay

BO

Stayed 1 night in Nov 2020

10/10 Excellent

XIAOXI

Stayed 1 night in May 2020

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
当天打滴滴都打不到…不开车有点不方便
Stayed 1 night in Nov 2019

4/10 Poor

Yuet Ngan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Marbow, 上海

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
とても綺麗で良いホテルでした。 しかし、ホテル内のトイレが少なく、売店が無い（飲み物を買いたかった）事が不便でした。
Stayed 1 night in Aug 2019

10/10 Excellent

ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
带着老人和小孩一起来，选了希尔顿到黄山尖的游艇，看到了全景，省的去挤热门的景点，其他时间都在泡酒店，小孩子在儿童乐园，老人打打乒乓球，总体来说就休闲，满意
Stayed 2 nights in May 2019

10/10 Excellent

KAI-TSEN, 台北，台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿環境優良
環境非常幽靜，很適合放空的度假行程
Stayed 1 night in Nov 2018

10/10 Excellent

huaqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Ying

园区很漂亮
非常满意，园区很漂亮，泳池也大
Stayed 1 night in Aug 2018

10/10 Excellent

JIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

HING FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦
整體而言都好滿意，酒店staff very helpful ，美中不足係自助餐水凖不理想（但收費不高），以五星級酒店以言，房間收費算便宜，下次都會選擇住這裡。
Stayed 2 nights in Nov 2017

4/10 Poor

Zhe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
糟糕的前台，亟待提升服务品质
前台的服务糟糕，两个订单各订了一间房，三点多去前台check in,结果被告知只有一间房，另外的房间需要现打扫，当问需要什么时间能拿到房卡时，前台显得很不耐烦！最后在四点四十分左右拿到房卡，我想即使一个快捷酒店在这方面都会比他们做的好吧！游泳池的接待也会有点让人觉得戒心太重，可能是地理位置好，平时去那边参观的游客太多了吧。总之，我现在知道了为什么它的评分在hotels.com上为何比千岛湖洲际低了那么多了，就是服务体验问题
Stayed 1 night in Jul 2017