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Banyan Tree Hangzhou

5.0 star property

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Photo gallery for Banyan Tree Hangzhou

Miscellaneous
Property grounds
LCD TV
Exterior
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Parking included
  • Gym

Explore the area

Map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000
  • Xixi Wetland Park
    ‪1 min walk‬
  • Hangzhou Botanical Garden
    ‪8 min drive‬
  • Zhejiang University Yuquan Campus
    ‪9 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪54 min drive‬

Room options

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Terrace/patio

Premier Water Villa, 1 King Bed, (Lake View)

  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Premier Water Terrace Suite, 1 King Bed, Terrace | Living area

Premier Water Terrace Suite, 1 King Bed, Terrace

  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Water Terrace Suite, 1 King Bed, Terrace

Water Terrace Suite, 1 King Bed, Terrace

Water Terrace Suite, 1 King Bed, Terrace

  • 120 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View)

  • 180 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View)

  • 180 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Conrad Hangzhou

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.9 out of 5, Exceptional, (69)
The price is €215
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Conrad Hangzhou

About this property

Banyan Tree Hangzhou

Lakefront Hangzhou hotel in Xihu with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has a marina and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a 24-hour fitness center, and a bar/lounge.
Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a marina are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Banyan Tree Hangzhou, you're just a quick walk from Xixi Wetland Park. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a coffee shop, and a bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, Swedish massages, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a sauna
  • Steps from Xixi Wetland Park and 4 minutes by foot from National Wetland Museum of China
  • Airport and train station pick-up shuttle service available for a fee
Banyan Tree Hangzhou offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. An indoor pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Banyan Tree Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

Baiyun Chinese Restaurant - This restaurant serves brunch, lunch, and dinner.
Water Light Court - This diner serves breakfast, lunch, and dinner. Open 24 hours.
Tea House - Onsite theme restaurant.
Lobby Bar - Onsite coffee shop.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Baiyun Chinese Restaurant
  • Water Light Court
  • Tea House
  • Lobby Bar

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate dining area

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina on site
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Dining room
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Banyan Tree Hangzhou offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Banyan Tree Hangzhou
Banyan Tree Hotel Hangzhou
Hangzhou Banyan Tree
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Banyan Tree Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 53 reviews
Rating 8 - Good. 14 out of 53 reviews
Rating 6 - Okay. 5 out of 53 reviews
Rating 4 - Poor. 3 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

PD, Shanghai, China

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
享受假期
好乾淨，人少，服務好
Stayed 3 nights in Nov 2018

8/10 Good

PK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Environment
The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018

8/10 Good

Frank, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018

4/10 Poor

Ernest, Hong Kong

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing service
The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017

8/10 Good

C, Shanghai

Liked: Cleanliness, staff & service, room comfort
Great weekend away
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.

6/10 Okay

Mark H

Liked: Cleanliness, room comfort
Disliked: Staff & service

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special kind of resort
Very relaxing and enjoyable especially those who enjoy isolation from busy city life.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in beautiful natural setting
The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
very tranquil area.The hotel has a really nice set up and even though there were minor mistakes staff is friendly as possible. Though A bit overpriced, villas have high ceilings and nice design but not too much of a privacy on your balcony.

8/10 Good

Michelle , Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our rooms were awesome. Wish we had been there lon
Beautiful place; a little out of the way, and seemed a little desolate but we were there with family and the rooms were beyond amazing. A little pricey, but amazing.

6/10 Okay

Anna, Hong Kong

Not the Banyan Tree I know of...
If you're expecting a stay here like any other Banyan Tree you've been to, ie serenity, sanctuary etc, you'll probably be disappointed at the Hangzhou property. 1) we were astonished to see a lobby with more than 30 guests hanging around (they didn't seem to be checking out or in but we're just there to sight see); not to mention a clown who was doing balloon twisting seemingly to entertain the crowd. 2) we arrived at 3pm yet the room wasn't ready until 4pm. 3) the guy who escorted us to the room didn't bother to introduce the room at all 4) the concierge was very helpful to help us arrange our itinerary, although he didn't call or leave us message about whether the bookings were confirmed until we sought him out the next day before departure 5) turn down service was done the 1st night but just to do our bed without cleaning up our used tea cups & plates; 2nd night no turndown service at all 6) food - really I must say it's substandard. 7) We were very unlucky to be staying there when there was a water gun party at the hotel, and throughout the whole day loud pop music appealed to teenagers were played nonstop, rocking the whole resort. In short, if you are not expecting to have a zen, quiet type of holiday in Hangzhou, you can consider Banyan Tree. Yet, for a much cheaper rate also within the wetland park area, why not just stay at Sheraton which is only throwing distance from BT?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April Fools Day can be awesome ...
We had a lovely 3 days. The resort ambiance is magical and the service is the best we have experienced--being seasoned travelers in Asia and Europe...

10/10 Excellent

AM, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .

10/10 Excellent

Michael, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan tree never fails to impress. Service is impeccable and surrounding environment is very conducive for a getaway from the urban life.

10/10 Excellent

Catmaniac

Liked: Cleanliness, staff & service, room comfort
Impeccable Service, typical Banyan Tree standard
I could not flaw this hotel as everything was just perfect, from arrival to farewell. Room was spacious and comfortable, complimentary afternoon tea was great, premises well maintained and pretty. The only down side (not for us though) was the location as it was located in the west most side of Hangzhou near the Xixi Wetland. It didn't bother us coz this was not our first trip to Hangzhou and we wanted to visit the wetland this time. It was expensive in China standard.

10/10 Excellent

Patrick, Walnut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway Resort
Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周邊環境優美，服務人員非常細心十分推薦入住
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

HSUAN JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古樸典雅，食的玩的都好
古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
Stayed 1 night in Nov 2018

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018