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The Rilano Hotel Hamburg

4.5-star property
Hein-Sass-Weg 40, Hamburg, HH (01) 562 1066
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4.1 out of 5
Very good!
See all 11 ebookers Reviews

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Executive Room (with lateral River View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Twin Room (with view to inner courtyard)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, River View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed (with view to inner courtyard)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed (with view to inner courtyard)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Room, River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Rilano Hotel Hamburg. During your stay, you're just a quick walk from Elbe. You'll find features such as free WiFi in public areas, plus a restaurant and a marina.

  • Free WiFi
  • The restaurant, beach bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • 9 mi (14.5 km) from Theater im Hafen and 10.4 mi (16.8 km) from Volksparkstadion
  • Pets welcome free of charge (restrictions apply)

The Rilano Hotel Hamburg ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Rilano Hotel Hamburg

Everyone (5) Business (1) Family (1) Other (1)
1 out of 5

Posted by on 9 Sep 2024

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Comment from Hotel Management

21 Oct 2024 by The Rilano Hotel Hamburg

Liebe Maryam,vielen Dank für Ihre Bewertung.Wir würden gerne mehr über Ihre Erfahrungen erfahren, um uns verbessern zu können. Zögern Sie nicht, uns direkt zu kontaktieren unter info-hamburg@rilano.com – wir möchten sicherstellen, dass zukünftige Aufenthalte angenehmer für Sie werden.

5 out of 5
Gute Lage/Verbindung mit HVV-Fähren. Toller Elbblick

Posted by on 11 Oct 2022

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5 out of 5
Die Lage und der Blick auf die Elbe war traumhaft schön. Als Hotelgast sollte man nicht noch zusätzlich 11 € Parkgebühren bezahlen müssen, das ist nicht gut.

Posted by on 19 Dec 2019

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Comment from Hotel Management

22 Dec 2019 by RIlano Angel

Wir danken Ihnen für Ihr freundliches Feedback und hoffen, dass Sie eine schöne Zeit an der Elbe verleben konnten.

4 out of 5
Check in rasch, gut und professionell. Frühstück und Abendessen gut. Sehr ruhige Lage. Distanz zum Stadtzentrum via Fähre UBahn, SBahn etwas aufwendig. Jedoch späte Rückkehr via Taxi vom (Hotel organisiert kostenlos) möglich. Zimmer mit Elbsicht buchen!

Posted by on 29 Sep 2019

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Comment from Hotel Management

12 Oct 2019 by Rilano Angel

Sehr verehrter Gast, wir danken Ihnen für Ihre freundlichen Worte und wir hoffen Sie schon bald wieder in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen von der Elbe Philipp Büttner Rilano Angel & Guest Relation Supervisor

2 out of 5

Posted by on 7 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by Rilano Angel

Dear Sir / Madam / Family XxXx, We would like to thank you for your honest feedback. Only through your impressions, we can constantly improve ourselves. We´re very sorry that you could not fully enjoy your time in our hotel. We would be very pleased to welcoming you on another visit to our beautiful hotel to convince you of our qualities. For further questions, or wishes we are always there for you. Best regards from the Hanseatic city. Philipp Büttner Rilano Angel & Guest Relation Supervisor

5 out of 5
Tolle Lage, Urlaub in der Stadt mit Wasser, Fähre und Radwegen vor der Tür. Immer wieder gerne! Frühstücksbuffet auf der Terrasse mit Elbblick super aber teuer. Zi. 343 hat leider nur eingeschränkten Flussblick.

Posted by on 23 Jul 2018

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Comment from Hotel Management

13 Aug 2018 by KDH

Hallo Ritchie, vielen lieben Dank für Ihr tolles Feedback. Stimmt, von uns aus hat man viele tolle Möglichkeiten Hamburg, das Alte Land und die Umgebung zu erkunden. Räder können Sie auch bei uns vor Ort mieten. Wir freuen uns auf Ihren nächsten Besuch. Ihr Rilano Hotel Hamburg Team

5 out of 5
Es war einfach alles toll, sowie gut organisiert. Würde in Hamburg nur noch dort übernachten, super Frühstück.

Posted by on 27 Nov 2017

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Comment from Hotel Management

15 Dec 2017 by Rilano Angel

Moin lieber Gast, wir finden Ihr Feedback einfach toll, vielen Dank! Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Ihr Rilano Hotel Hamburg Team

4 out of 5
Renovierung nicht erwähnt Komplett verhüllt Alle Fenster mit Plane abgedeckt Am Schreibtisch könnte man nicht sitzen.

Posted by on 20 May 2017

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4 out of 5

Ideal für Hamburg Kurzurlaub

Schönes Hotel für Hamburgurlauber, die gerne mit der Fähre fahren. Direkt an der Elbe, mit Fähranleger vor der Haustür - ideal.

Posted by , from aus Bayern on 25 Dec 2016

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5 out of 5

Herzliches Ambiente an der Elbe

Die Lage mit der Sicht auf die vorbeziehenden Schiffe u die Skyline von Hamburg, die Ruhe u die Gastlichkeit im ganzen Haus zeichnen dieses Hotel aus.

Posted by on 28 Oct 2015

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About the The Rilano Hotel Hamburg

Location Hein-Sass-Weg 40, Hamburg, HH 21129

Property Features

The Rilano Hotel Hamburg offers its guests a marina, a health club, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Rilano Hotel Hamburg. Parking is available for a fee. This Hamburg hotel is smoke free.

  • 170 guestrooms or units
  • 6 levels
  • Conference rooms
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 2006
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

The Rilano Hotel Hamburg offers 170 accommodations with minibars and laptop-compatible safes. Smart televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

The Rilano Hotel Hamburg has a restaurant on site.

River View – This bar specialises in German cuisine and serves breakfast, lunch, dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A marina and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Uncovered self-parking fee: EUR 12 per night
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 71 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Rilano Hamburg
  • Rilano Hamburg
  • Rilano Hotel Hamburg
  • Rilano Hotel
  • Rilano
  • Worldhotel The Rilano Hamburg Hotel Hamburg
  • The Rilano Hotel Hamburg Hotel
  • The Rilano Hotel Hamburg Hamburg
  • The Rilano Hotel Hamburg Hotel Hamburg

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.