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The Fontenay

5.0 star property

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Photo gallery for The Fontenay

Body treatments, body wraps, body scrubs, facials
Lobby lounge
Fontenay Deluxe Alster
Bar (on property)
Premium bedding, free minibar items, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

Map
Fontenay 10, Hamburg, 20354
  • University of Hamburg
    ‪11 min walk‬
  • Jungfernstieg
    ‪13 min walk‬
  • Congress Center Hamburg
    ‪14 min walk‬
  • Hamburg (HAM)
    ‪28 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Balcony

Executive Suite, 1 Bedroom, Balcony

Executive Suite, 1 Bedroom, Balcony

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fontenay Deluxe

Fontenay Deluxe

Fontenay Deluxe

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Park Suite

Park Suite

Park Suite

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • 95 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Fontenay Suite

Premium bedding, free minibar items, in-room safe, desk

Fontenay Suite

  • 196 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Alster Suite

Alster Suite

Alster Suite

  • 176 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Europa Suite

Europa Suite

Europa Suite

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fontenay Deluxe Alster

Fontenay Deluxe Alster

Fontenay Deluxe Alster

  • 43 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Senator Suite

Senator Suite

Senator Suite

  • 85 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fontenay Classic

Fontenay Classic

Fontenay Classic

  • 28 sq m
  • Park view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Fontenay Premier Room

Fontenay Premier Room

Fontenay Premier Room

  • 43 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Grand Elysee Hamburg

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (1001)
The price is €240
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Grand Elysee Hamburg

About this property

The Fontenay

Luxury hotel with 2 restaurants connected to the convention center in Hamburg
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include an outdoor pool, a fitness center, and a bar/lounge. Housekeeping is available on request.
The Fontenay offers 130 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.
Our customers tell us they enjoy the helpful staff at The Fontenay. During your stay, you'll be connected to the convention center, and just a quick walk from Alster Lakes. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with body scrubs, facials, or massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from Hamburg City Hall and a few minutes from St. Pauli Piers
  • Airport shuttle service available for a fee
The Fontenay offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and spa services are also featured at the luxury The Fontenay. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Hamburg hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:30 AM and on weekends from 6:30 AM to 11:30 AM.
Lakeside - This fine-dining restaurant serves dinner only. Reservations are required.
Parkview - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open select days.
Atrium Lounge - Onsite café. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 35 per day)
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:30 AM on weekdays and 6:30 AM–11:30 AM on weekends: EUR 42 for adults and EUR 21 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Lakeside
  • Parkview
  • Atrium Lounge

Things to do

  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible path of travel

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally owned and organised tours and activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (some items)

More

  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Free newspapers
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 42 for adults and EUR 21 for children
  • Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property uses wind, solar, and geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Fontenay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Fontenay Hotel Hamburg
Fontenay Hotel
Fontenay Hamburg
Fontenay
The Fontenay Hotel
The Fontenay Hamburg
The Fontenay Hotel Hamburg

The Fontenay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 397 out of 448 reviews
Rating 8 - Good. 29 out of 448 reviews
Rating 6 - Okay. 11 out of 448 reviews
Rating 4 - Poor. 5 out of 448 reviews
Rating 2 - Terrible. 6 out of 448 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie Marrero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and thoughtful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Karsten

Stayed 1 night in Oct 2024

10/10 Excellent

Bijan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

KEITH MORGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
Excellent property , rooms have very high level of detail . Good food and very attentive staff!
Stayed 2 nights in Oct 2024

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

rudolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Henrik

Stayed 1 night in Aug 2024

10/10 Excellent

tearrance

Stayed 1 night in Aug 2024

10/10 Excellent

Rossen

Stayed 2 nights in Aug 2024

4/10 Poor

Julia

Liked: Cleanliness, property conditions & facilities
I arrived at 4 PM and was told my room wouldn’t be ready for another 45 minutes. I came to Hamburg to visit my grandma in the hospital and would only be here for one night so this was incredibly frustrating. I had to unpack a change of clothes from my luggage in the lobby and then go to the spa to change. Once I returned they offered me a room on the 1st floor which was designed for someone in a wheel chair, so all the countertops were uncomfortably low. At this point I was so late to get to the hospital I felt forced to take it. Very bad experience and I will not be back again because of it.
Stayed 1 night in Aug 2024

10/10 Excellent

QUSAIR, Denver

Stayed 1 night in Jul 2024

10/10 Excellent

ALAEDEEN, Sliema

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Henrik

Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Jul 2024

10/10 Excellent

junida

Stayed 5 nights in Jun 2024

10/10 Excellent

junida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.
Stayed 2 nights in Jun 2024

10/10 Excellent

omer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, just way out of the way and distant from main shopping
Stayed 1 night in May 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anemona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.
Stayed 5 nights in Apr 2024

8/10 Good

George, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property overall and this was our third stay in a year! The one issue that we found relates to the “family policy” of allowing screaming kids, even under 10 years old, in the spa area including the sauna and steam room, until closing at 10PM !! This policy definitely needs to change with a time limit for kids accessing the spa / pool area to maximum 20h in order to allow adults relaxing quiet time to enjoy!
Stayed 5 nights in Mar 2024

10/10 Excellent

Kiarash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024