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Steigenberger Hotel Hamburg

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December 2024
January 2025

Photo gallery for Steigenberger Hotel Hamburg

Exterior
Exterior
Deluxe Room
Lobby
Meeting facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
Heiligengeistbruecke 4, Hamburg, HH, 20459
  • Neuer Wall
    1 min walk
  • St. Michaelis Church
    6 min walk
  • Hamburg City Hall
    8 min walk
  • Hamburg (HAM)
    35 min drive

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Standard Triple Room

Minibar, in-room safe, desk, laptop workspace

Standard Triple Room

  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, laptop workspace

Superior Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Interior

Fraser Suites Hamburg

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (741)
The price is €189
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Fraser Suites Hamburg

About this property

Steigenberger Hotel Hamburg

Pet-friendly Hamburg hotel connected to the convention center, steps from Neuer Wall
2 restaurants, a full-service spa, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, self parking, and 24-hour room service are onsite. Housekeeping is available on request.
Steigenberger Hotel Hamburg offers 235 air-conditioned accommodations with minibars and espresso makers. 49-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Steigenberger Hotel Hamburg. During your stay, you'll be connected to the convention center, and just a quick walk from Neuer Wall. You'll find features like free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Mediterranean cuisine with garden views at Restaurant am Fleet, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Neuer Wall and International Baptist Church of Hamburg
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Steigenberger Hotel Hamburg offers its guests a full-service spa and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 10 meeting rooms available. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Steigenberger Hotel Hamburg. For a fee, parking is available.

This Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 11:00 AM.
Restaurant am Fleet - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting).
STADTHAUS Restaurant &Bar - This restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
24-hour room service is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 36 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–11:00 AM: EUR 35 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Restaurant am Fleet
  • STADTHAUS Restaurant &Bar

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Meeting rooms - 10

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch LED TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 35 per person
  • Self parking fee: EUR 36 per day (in/out privileges)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hamburg Steigenberger Hotel
Steigenberger Hamburg
Steigenberger Hotel Hamburg
Steigenberger Hamburg Hotel Hamburg
Steigenberger
Steigenberger Hamburg Hamburg
Steigenberger Hotel Hamburg Hotel
Steigenberger Hotel Hamburg Hamburg
Steigenberger Hotel Hamburg Hotel Hamburg

Steigenberger Hotel Hamburg Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1005 reviews" "
Rating 8 - Good. 306 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 38 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness
Your IT system is terrible. Your booking system on your website did not work when I booked, so I had to use Expedia instead. You offer hi speed wifi to H Rewards members, but the registration didn't work. Your staff admitted that it doesn't work. So I had to use slow wifi speed like a non-member. Your electronic key cards failed to operate the lift. Your staff said this is happening to most guests. So every time that we wanted to go up to our room, we had to get help from staff, who were not immediately available. I am not impressed. Your Berlin hotel Am Kanzleramt was much better. Your central Hamburg hotel is poorly managed and the IT people should be fired.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean room. Sauna and steam room available for use until 10pm. Close to two public transport stations.
Stayed 3 nights in Aug 2024

8/10 Good

Edward

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Refaat

Stayed 1 night in Aug 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice facility, friendly and helpful staff, able to assist in English as well as German. Nice conference facilities, with excellent view, and very good food.
Stayed 2 nights in Aug 2024

10/10 Excellent

Refaat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in awesome location. Everything perfect except bed. Form mattress topper uncomfortable & too soft.
Stayed 1 night in Aug 2024

10/10 Excellent

Torben

Liked: Amenities
Beautiful hotel with great location big room with very comfortable bed. Excellent big breakfast and friendly staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly and professional staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Kae Sook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

ERGIN

Liked: Property conditions & facilities
Clean , friendly and convenient .
Stayed 1 night in Jul 2024

4/10 Poor

Robert

Stayed 2 nights in Jul 2024

4/10 Poor

Meghan

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The front desk never answers their phone, room service took forever, there was a dead fly in our room upon check in, and when more congregated during our stay, staff did little to remedy the problem. Apart from that, the area was great, with local transportation and bistros.
Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new go to hotel in Hamburg!!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The amenities are amazing
Stayed 4 nights in Jul 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star hotel in an amazing location. The rooms were updated in a tasteful and chic way. The location is right by the train station and in an area with reseaurants and coffee shops. It is walking distance to the beautiful city hall. Would definitely come back.
Stayed 7 nights in Jul 2024

8/10 Good

Prasit

Stayed 4 nights in Jul 2024

10/10 Excellent

Kym

Stayed 1 night in Jul 2024

10/10 Excellent

Dipaque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Barani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for comfortable stay
Was for business trip and I don’t book steigenberger for long time because last time I booked it the spa was not working This time it was working which was great Sauna and steam were working but other facilities were off except gym Comfortable stay and love the location and the close access to everything
Stayed 3 nights in Jun 2024

2/10 Terrible

Emtanios

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Do not ever stay there
A/C didn’t work, the menu of the room service is in german, once we translated the food is only german food, and once we call to order, the say that they are out of food. The staff of the breakfast restaurant have no kindness at all. IT’S NOT A FIVE STAR HOTEL, maybe a one star.
Stayed 3 nights in Jul 2024

8/10 Good

Wojciech

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but not so great.
Nicely arranged rooms. Good location. What is not 5* quality is the fact that you only get a complimentary bottle of water on your first night of the stay. Next day you are not eligible for one more. Minibar - none, the card on the fridge tells you to go to the lobby and get whatever you need from a vending machine. Again, not a 5* hotel service. Wooden decors over the beds are a killer for the cleaning staff aparently, as dust settles there and is not removed. Drilling (lasting for more than 1,5 hours) in a room above our rooms at 9:40 in the morning could be handled a bit better. Painting of the common arreas going on the whole day, with foils sticking out from the walls/ ceilings throughout the day and night. It is like your 5* stay is partially delivered in a construction area, with no word on it from the hotel staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large open rooms, fantastic spread on the breakfast.
Stayed 2 nights in Jun 2024

8/10 Good

Simos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice clean hotel. Close to everything. Depending on price I would stay again. Sauna is very nice. Gym isn’t very good. Not much weights. Parking not included. Cost $34euros a day. Expensive for sure. 25 min from airport.
Stayed 2 nights in Jun 2024

10/10 Excellent

Revina, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property steps to the high end shopping !
Stayed 2 nights in Jun 2024