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Hotel Marco Polo

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January 2025

Photo gallery for Hotel Marco Polo

Porch
Staircase
In-room safe, desk, free cots/infant beds, rollaway beds
Porch
Double Room | Bathroom

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
Boernestrasse 14, Hamburg, HH, 22089
  • Stadtpark
    6 min drive
  • Hamburger Kunsthalle
    6 min drive
  • Moenckebergstrasse
    7 min drive
  • Hamburg (HAM)
    13 min drive

Room options

View all photos for Family Room (5 people)

In-room safe, desk, free cots/infant beds, rollaway beds

Family Room (5 people)

  • 25 sq m
  • City view
  • Sleeps 5
  • 5 Twin Beds

View all photos for Standard Single Room

Shower, towels

Standard Single Room

  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (4 people)

In-room safe, desk, free cots/infant beds, rollaway beds

Family Room (4 people)

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

In-room safe, desk, free cots/infant beds, rollaway beds

Standard Triple Room

  • 21 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Standard Double Room

  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room (6 people)

In-room safe, desk, free cots/infant beds, rollaway beds

Family Room (6 people)

  • 25 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

Similar properties

Front of property

a&o Hamburg City - Hostel

Pet-friendly
Free WiFi
Game room
Breakfast available
3.4 out of 5, (1002)
The price is €80
for 1 room
includes taxes & fees
3 Jan - 4 Jan
a&o Hamburg City - Hostel

About this property

Hotel Marco Polo

Hamburg hotel in Wandsbek
Valet parking, express check-in, and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite.
Hotel Marco Polo offers 10 accommodations with safes. This Hamburg hotel provides complimentary wireless Internet access. Bathrooms include showers. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
During your stay at Hotel Marco Polo, you'll be within walking distance of Horner Rennbahn. Features include free WiFi in public areas, plus breakfast (surcharge) and valet parking (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include tour or ticket assistance and luggage storage
  • 8 minutes by car from Hamburg City Hall and 9 minutes from Miniatur Wunderland
Hotel Marco Polo offers its guests a terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Marco Polo also features express check-in, express check-out, and a front-desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered valet parking on site (EUR 10 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 9.9 for adults and EUR 9.9 for children

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 9.9 for adults and EUR 9.9 for children
  • Uncovered valet parking fee: EUR 10 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Marco Polo Hamburg
Marco Polo Hamburg
Novum Hotel Marco Polo
Novum Marco Polo Hamburg
Novum Marco Polo
Novum Hotel Marco Polo Hamburg
Hotel Marco Polo Hotel
Hotel Marco Polo Hamburg
Hotel Marco Polo Hotel Hamburg

Hotel Marco Polo Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 83 reviews" "
Rating 8 - Good. 29 out of 83 reviews" "
Rating 6 - Okay. 18 out of 83 reviews" "
Rating 4 - Poor. 13 out of 83 reviews" "
Rating 2 - Terrible. 11 out of 83 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Hannah, San Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
From the outside, the building looks nice and clean. The back yard is also nice. Inside, there is no AC, the windows do not have a screen so bugs get in at night. The bathroom is very small the shower is dirty and had mildew in various spots in the tub. A mold spot on the ceiling in the shower & the shower curtain looks dirty and like it hadn’t been changed out in years. The bed blankets were filthy and had weird stains. I do not think those were washed either. The first day of our stay it was difficult to locate anyone at the front desk to request a cleanin of our room etc.
Stayed 8 nights in Aug 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little no frills hotel, very tidy & clean. Located on a very noisy street due to the nearby tram. We only stayed one night on a stopover through Germany, but met all our needs.
Stayed 1 night in Jul 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Check the price first
We stayed one night in one room, three adults and three children. There was plenty of room for all of us. No issues with the hotel at all, but the price of the room we rented at the hotel is €111. I paid significantly more using hotels.com. This is the first time I’ve noticed that happening, but I want to make other travelers aware. Hotel is close to ubahn and sbahn. There are lots of kebab restaurants nearby, but not much as far as touristy sites. We were not there for tourism, so this was ok.

6/10 Okay

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Debra
Not happy with checking in as the hotel closed at 9pm and we arrived later and no key or keycode was left or emailed to me. So basically stood on the street at 12 midnight with my 2 grandchildren until hotel.com phoned them and passed on the keycode to me so I could get into the

6/10 Okay

Verified traveller

The "family" room we had booked was given away to another client when we arrived late in the evening. We were forced to stay in 2 separate rooms (with barely enough beds) and then move into the larger room the next day. Management compensated us with free breakfast and parking. The rooms were adequate.
Stayed 2 nights in Feb 2018

2/10 Terrible

Susan

Disliked: Staff & service
Rip Off
We were unable to stay at the hotel due to my husband being in hospital. We rang and explained and were told that we could have a voucher to stay another time. When I tried to arrange this I was told I would need to pay over 140 euros plus a 25 euro booking fee for 2 nights. We told them where to go
Stayed 2 nights in Jan 2018

2/10 Terrible

kaya, hradec kralove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
First of all we stayed there to male friends and the bed was double big bed. So one of us has to stay on the floor. Shower is 1.50 m2. And i think for 8 m2 including shower and wc double bedet room, 60 € ceey expensive. Never will stay there.
Stayed 1 night in Nov 2017

8/10 Good

Klaus

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jona Nana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Martin

Disliked: Cleanliness
Keine Heizung im Badezimmer und auch dss Wohnzimmer war nicht vorbeheizt. Es war dort unglaublich kalt bei Außentemperaturen um die 0°.
Stayed 1 night in Nov 2023

4/10 Poor

Stephan

Disliked: Cleanliness, property conditions & facilities
Leider sehr in die Jahre gekommen und dadurch viel zu teuer bei dem schlechten und zum Teil heruntergekommenen Zustand
Stayed 3 nights in May 2023

8/10 Good

Steven

Liked: Staff & service
Stayed 3 nights in Oct 2022

2/10 Terrible

Hülya

Stayed 3 nights in May 2022

8/10 Good

Ole

Stayed 1 night in May 2022

6/10 Okay

Anke

Stayed 1 night in Aug 2021

10/10 Excellent

Eymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

2/10 Terrible

Vladyslav

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Nothing works - heating, sockets, dirty wardrobe, small room, lamp in the bathroom works 24/7 and no chance to turn it off, no shampoo and bad WiFi, worst hotel in HH so far
Stayed 3 nights in Apr 2020

6/10 Okay

Stefan

Disliked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Zweck erfüllt
Das Hotel hat seinen Zweck erfüllt und uns ein Bett, eine Dusche und ein Frühstück geliefert. Leider waren die Reißverschlüsse an den Bettbezügen kaputt und so rutsche die Bettdecke jede Nacht aus dem Bezug. Der Duschkopf bräuchte dringend mal Entkalker, aber sonst war das Bad sauber. Die Lage in der Nähe von U- und S-Bahn ist wirklich gut und man ist in 10 Minuten am Hauptbahnhof.
Stayed 3 nights in Dec 2019

2/10 Terrible

Kani

Business traveller
Disliked: Property conditions & facilities, room comfort
Never Ever
Ganz schlechte Matratze lag quasi auf dem lattenrost
Stayed 1 night in Nov 2019

4/10 Poor

Ziba

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel med venlig personale, udfordrende parkering
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
die Lage ist gut,der Preis war ok,Tiefgarage hat geklappt,waren zufrieden.
Stayed 1 night in Jun 2019

6/10 Okay

Dragan

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in May 2019