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Classic Room with 2 single beds and 2 extra beds

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Classic Room, Multiple Beds (Japanese Style)

Bed Count room.options.bedSize.Futon Maximum Occupancy 8 Max

Superior Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Classic Room, Multiple Beds (Japanese-Western Style)

Bed Count 2 Twin Beds Maximum Occupancy 10 Max

Standard Room with 2 single beds and 2 sofa beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room with 2 single beds and 1 extra bed

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Hotel Description

During your stay at Grand Mercure Lake Hamana Resort & Spa, you're just a quick walk from Lake Hamana. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include newspapers, a front desk safe and meeting rooms
  • On-site recreation includes hot springs
  • Steps from Lake Hamana and 8 minutes by car from Hamanako Garden Park
  • Free train station pick-up and train station drop-off shuttle service

All-inclusive Details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Grand Mercure Lake Hamana Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. There's a restaurant on site. Public spaces have free WiFi. Grand Mercure Lake Hamana Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. A train station pick-up shuttle and A train station drop-off shuttle are free. Spa services, a vending machine, and an arcade/games room are also featured at the business-friendly Grand Mercure Lake Hamana Resort & Spa. Self parking is free. This 4-star Hamamatsu hotel is smoke free.

  • 369 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Garden
  • Newspapers for purchase
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free train station pick-up
  • Parking: Free self parking

Room Amenities

Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Flat-screen television
  • Satellite channels
  • Fridge
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.

Grand Mercure Lake Hamana Resort & Spa has a restaurant on site.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hot springs on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

  • Tattoo restrictions disclaimer
  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must be at least 20 years to stay in a smoking room.

Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees may apply to children for items such as extra bedding and meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults and JPY 2000 to 2000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hamanako Royal Hotel Hamamatsu
  • Hamanako Royal Hotel
  • Hamanako Royal Hamamatsu
  • Hamanako Royal
  • HAMANAKO Hotel Hamamatsu
  • HAMANAKO Hotel
  • HAMANAKO Hamamatsu
  • HAMANAKO
  • THE HAMANAKO
  • Mercure Hamana & Spa Hamamatsu
  • Grand Mercure Lake Hamana Resort Spa
  • Grand Mercure Lake Hamana Resort & Spa Hotel
  • Grand Mercure Lake Hamana Resort & Spa Hamamatsu
  • Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

You should know

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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