6/10 Okay
Pierce
Business traveller
25 Nov 2024
When I drove up I immediately had suspicions about the facility as some rather scruffy looking characters were standing outside the ground level units, wearing fake Jordan 1’s (no swoosh) and piss stained track pants. I had instant regret wash over me.
I was a little early and not offered accommodation to store my bags until check in and while I sat in the lobby I could help but notice how unkempt and shabby the kitchenette was. It feels like they’re barely trying.
The two women working at that moment were nice enough, but I decided to but my bags back in my trunk and go for a run.
When I returned a few hours later to check in things took a strange turn.
I sat in the lobby and waited for someone, anyone to come to the front desk and then once the woman working the front counter got to the counter, she rather than being accommodating or understanding about my confusion over the added requirement for a deposit (on top of the fee I already paid through the third party [Expedia]) she rather coldly just looked at me and said well you can just cancel and go somewhere else.
And then when I had follow up questions about the return time of the deposit, and her sour attitude persisted.
I’ve worked in customer service for 20 years and if I ever spoke to anyone with that tone I would have been taken in the back and given a warning about my job security.
I will in fact be going somewhere else next time I am in Halifax.
Pierce
Stayed 1 night in Nov 2024