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Suiun

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Suiun

Lobby
Hot springs
Hot springs
Front of property
Separate bathtub and shower, deep-soaking bathtub, free toiletries

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
1300-61 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    1 min walk
  • Hakone Museum of Art
    4 min walk
  • Hakone Open Air Museum
    14 min walk
  • Atsugi Air Base (NJA)
    95 min drive

Room options

View all photos for Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

In-room safe, desk, free WiFi

Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

In-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Twin Room, Private Open-Air Bath

In-room safe, desk, free WiFi

Japanese Western Style Twin Room, Private Open-Air Bath

  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Private Open-Air Bath

In-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Private Open-Air Bath

  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

Similar properties

Exterior

Hotel Indigo Hakone Gora, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (607)
The price is €293
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hotel Indigo Hakone Gora, an IHG Hotel

About this property

Suiun

Ryokan with free parking, steps from Hakone Gora Park
A sauna, spa services, and a 24-hour front desk are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a front-desk safe.
Suiun offers 4 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and toilets with an electronic bidet.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the ryokan include a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
Our customers tell us they can't get enough of the helpful staff at Suiun. During your stay, you're just a quick walk from Hakone Gora Park. Enjoy features like free WiFi in public areas and free self parking, plus spa services.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe and an elevator
  • Onsite recreation includes a sauna
  • Steps from Hakone Gora Park and 14 minutes by foot from Hakone Open Air Museum
Suiun offers its guests a sauna, spa services, and a garden. Public spaces have free WiFi. Suiun also features a front-desk safe and an elevator. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Things to do

  • Sauna
  • Spa services

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 80
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Kaiseki meal
  • Fridge

More

  • Desk
  • Free local calls
  • Local maps
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Suiun Inn Hakone
Suiun Hakone
Ryokan Suiun Hakone
Hakone Suiun Ryokan
Ryokan Suiun
Suiun Inn
Suiun Ryokan
Suiun Hakone
Suiun Ryokan Hakone

Suiun Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 63 out of 74 reviews" "
Rating 8 - Good. 7 out of 74 reviews" "
Rating 6 - Okay. 1 out of 74 reviews" "
Rating 4 - Poor. 0 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with public and private baths and the included meals were amazing.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Hakone
This is an amazing experience and stay here with warmest staff team every day. I highly recommend this villa
Stayed 4 nights in Jun 2024

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating to non-Japanese speakers. The included breakfast and dinner were so filling and immaculate. The stay includes complimentary unlimited Beer, Wine and Spirits.The 10pm complimentary ramen was amazing. It was lovely wearing the complimentary Yukata and Kimono. The in-room Onsen was very relaxing and the three private Onsen were a very unique touch.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely pleasant and helpful. The food was amazing. It was a wonderful experience.
Stayed 1 night in Jun 2024

8/10 Good

Istella

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dulguun

Stayed 2 nights in May 2024

10/10 Excellent

Sanjiv, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Angelina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place we stayed in japan! The customer service is amazing & they speak English fairly well. Had an amazing stay
Stayed 2 nights in May 2024

10/10 Excellent

C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Onsen experience.
Amazing and very attentive service since the moment we checked in. The room is very clean and spacious. Love the onsens at the hotel. The dinner was nice but I won't say it's spectacular. Breakfast in my opinion is better than dinner. Ramen during supper time was a good touch.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Meggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Clean, comfortable stay. Loved the tatami mats throughout. Private onsen was so nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Kirstie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that is close to the train station and cable car. I would recommend this property and also stay again. Yukutas were not plus size friendly but this didn’t have any effect on our wonderful experience here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Toshikazu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout was very good and private outdoor bath with natural hot spring was so nice. Public bath was amazing too!
Stayed 2 nights in Feb 2024

10/10 Excellent

Austin

Stayed 1 night in Feb 2024

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing good and hospitality
Stayed 2 nights in Dec 2023

10/10 Excellent

Su, Brea

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

leena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation- exceeds my expectations. Dining experience there was nothing I could fault. Helpful staff . Nothing commercialize here. Would definitely recommend and would come back again.
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good traditional Japanese style, very good dining experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Yao Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite stay in Japan. Right from the start the hospitality is top notch. The staff kindly kept our shoes for us at the entrance (no shoes are permitted in the ryokan as it is covered with tatami) everytime we came and went. The whole ryokan is so beautiful, traditionally decorated but modern at the same time. We got a room with a private Onsen because we had tattoos. The bed was super comfortable, pillows were customisable, but the beds were singles pushed together with separate quilts so it was a little weird for us. The best part of our stay was food and freebies. Our stay included breakfast and dinner. Both kaiseki style. Some dishes are a little bit much for our palate (preserved side dishes) but overall really really yummy, especially when paired with their recommended sake. Freebies-wise the lounge next to the public baths had free-flow draft beer, soft drinks, tea/coffee, snack, ice cream 24/7 and it was just a dream to sit there in the evening chugging beer after a soak in the onsen. From 10-10.30pm everyone also gathers at the lounge for free-flow ramen (includes chashu) which is freshly cooked in front of you and so delicious after a long day of walking around Hakone. The only con is the location as it is situated on top of steep hill. Don’t be fooled by google maps when it says it is only 300-400m from the station, pulling our luggage up that steep incline was quite a workout. Overall loved loved this place and would definitely return.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yumiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023