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Rakuten STAY TERRACE Hakone Kowakudani

3.5 star property

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[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Bathroom
[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Living area
Exterior
Balcony view
[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking | In-room dining

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
483-2 Kowakudani, Hakone, Kanagawa, 250-0406
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪16 min walk‬

Room options

View all photos for [A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Living area

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

  • Mountain view
  • 170 sq m
  • 3 bedrooms
  • Sleeps 10
  • 4 Queen Beds and 2 Large Single Beds
  • Free Wi-Fi

View all photos for [B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking | Living area

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

  • Mountain view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for [C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking | Living area

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

  • Mountain view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Stayable Showroom, No pets allowed, Non Smoking

Stayable Showroom, No pets allowed, Non Smoking | Living area

Stayable Showroom, No pets allowed, Non Smoking

  • Mountain view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for [D] 2 Queen Beds + Japanese Futon Area / Max. 6 people, No pets allowed, Non Smoking

[D] 2 Queen Beds + Japanese Futon Area / Max. 6 people, No pets allowed, Non Smoking | Living area

[D] 2 Queen Beds + Japanese Futon Area / Max. 6 people, No pets allowed, Non Smoking

  • Mountain view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for [D] 2 Queen Beds + Japanese Futon Area(Dog Friendly) / Max. 6 people, Non Smoking

[D] 2 Queen Beds + Japanese Futon Area(Dog Friendly) / Max. 6 people, Non Smoking

[D] 2 Queen Beds + Japanese Futon Area(Dog Friendly) / Max. 6 people, Non Smoking

  • Mountain view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for [E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

A modern hotel room with a bunk bed, a sofa, a round wooden coffee table, and a TV screen displaying a forest scene.

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

  • Mountain view
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Bunk Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for [E] 2 Queen Beds + Japanese Futon Area/ Max. 5 people, No pets allowed, Non Smoking

[E] 2 Queen Beds + Japanese Futon Area/ Max. 5 people, No pets allowed, Non Smoking

[E] 2 Queen Beds + Japanese Futon Area/ Max. 5 people, No pets allowed, Non Smoking

  • Mountain view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for [F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for [F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking | Living area

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

  • Mountain view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for [G] 2 King beds / Max. 4 people, No Pets allowed, Non Smoking

[G] 2 King beds / Max. 4 people, No Pets allowed, Non Smoking

[G] 2 King beds / Max. 4 people, No Pets allowed, Non Smoking

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for 【A】Suite (Dog-Friendly) / With Open-Air Bath

Premium bedding, free WiFi, bed sheets

【A】Suite (Dog-Friendly) / With Open-Air Bath

  • Sleeps 10
  • Free Wi-Fi

View all photos for 【B】Suite (2 Queen Beds + 1 King Bed／ No-pets Allowed)

Premium bedding, free WiFi, bed sheets

【B】Suite (2 Queen Beds + 1 King Bed／ No-pets Allowed)

  • Sleeps 6
  • Free Wi-Fi

View all photos for 【C】2 Queen Beds + 1 King Bed（No-pets Allowed）

Premium bedding, free WiFi, bed sheets

【C】2 Queen Beds + 1 King Bed（No-pets Allowed）

  • Sleeps 6
  • Free Wi-Fi

View all photos for Concept Room - Armonia（No-pets Allowed）

Premium bedding, free WiFi, bed sheets

Concept Room - Armonia（No-pets Allowed）

  • Sleeps 6
  • Free Wi-Fi

View all photos for 【D】2 Queen Beds + Raised Floor Area（No-pets Allowed）

Premium bedding, free WiFi, bed sheets

【D】2 Queen Beds + Raised Floor Area（No-pets Allowed）

  • Sleeps 6
  • Free Wi-Fi

View all photos for 【D】2 Queen Beds + Raised Floor Area (Dog-Friendly)

Premium bedding, free WiFi, bed sheets

【D】2 Queen Beds + Raised Floor Area (Dog-Friendly)

  • Sleeps 6
  • Free Wi-Fi

View all photos for 【E】Bunk Beds (2 Queens + 2 Singles／No-pets Allowed)

Premium bedding, free WiFi, bed sheets

【E】Bunk Beds (2 Queens + 2 Singles／No-pets Allowed)

  • Sleeps 6
  • Free Wi-Fi

View all photos for 【E】2 Queen Beds + Japanese　Futon Area（No-pets Allowed）

Premium bedding, free WiFi, bed sheets

【E】2 Queen Beds + Japanese　Futon Area（No-pets Allowed）

  • Sleeps 6
  • Free Wi-Fi

View all photos for 【F】2 Double Beds（No-pets Allowed）

Premium bedding, free WiFi, bed sheets

【F】2 Double Beds（No-pets Allowed）

  • Sleeps 4
  • Free Wi-Fi

View all photos for 【F】2 Double Beds (Dog-Friendly)

Full-sized fridge, microwave, stovetop, dishwasher

【F】2 Double Beds (Dog-Friendly)

  • Sleeps 4
  • Free Wi-Fi

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About this property

Rakuten STAY TERRACE Hakone Kowakudani

This smoke-free apartment building features free self parking, free WiFi in public areas, and a vending machine. Each apartment boasts a spring water bath and offers free WiFi and a washer/dryer. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a stovetop and premium bedding.
Rakuten STAY TERRACE Hakone Kowakudani offers 23 accommodations with washers/dryers and complimentary bottled water. Beds feature premium bedding. Full-sized refrigerators/freezers, microwaves, and coffee/tea makers are provided.

Bathrooms include separate bathtubs and showers with rainfall showerheads, spring water baths, slippers, and complimentary toiletries. This Hakone apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include rice cookers and hair dryers.

During your stay at Rakuten STAY TERRACE Hakone Kowakudani, you'll be within walking distance of Hakone Kowakien Yunessun. Enjoy features like free WiFi in public areas and free self parking. This comfortable apartment building has 23 apartments on 4 floors. Free WiFi and a spring water bathtub are available in each apartment.
  • Each apartment offers a washer/dryer, a spring water bathtub, and a full-sized refrigerator
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include a car charging station, an elevator, and a vending machine
  • Just a 2-minute drive from Hakone Kowakien Yunessun and a few minutes from Hakone Open Air Museum
Rakuten STAY TERRACE Hakone Kowakudani offers its guests a vending machine and an elevator. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Hakone apartment is smoke free.

Property amenities

Pool/Spa

  • Private indoor mineral hot springs (onsen)

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit

Family friendly

  • Children's dinnerware

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Microwave
  • Paper towels
  • Rice cooker

Dining

  • Dining table

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Window screens

Laundry

  • Laundry detergent
  • Washer/dryer

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Vending machine

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 23 units
  • 4 floors
  • Eco-friendly toiletries
  • Electric car charging station
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Rakuten STAY TERRACE Hakone Kowakudani Hakone
Rakuten STAY TERRACE Hakone Kowakudani Apartment
Rakuten STAY TERRACE Hakone Kowakudani Apartment Hakone

Rakuten STAY TERRACE Hakone Kowakudani Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 113 out of 134 reviews
Rating 8 - Good. 14 out of 134 reviews
Rating 6 - Okay. 5 out of 134 reviews
Rating 4 - Poor. 0 out of 134 reviews
Rating 2 - Terrible. 2 out of 134 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this place - private onsen, foot bath and sauna; so much space; very modern, clean and comfortable. Location was convenient- only 5 minutes walk from Kowakudani station ( although be aware that the walk is along curvy roads and parts of the walk have no footpath so it can be a bit dangerous at night). The only negative is there is no front desk and therefore no luggage forwarding or storage before checkin or after checkout.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 2 nights in Jan 2026

10/10 Excellent

Ben

Stayed 2 nights in Dec 2025

10/10 Excellent

Jiantao

Stayed 2 nights in Dec 2025

10/10 Excellent

Zi Yuan

Stayed 1 night in Oct 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful rooms, clean and well equipped. Will recommend it! Just as few notes if this is your first time in this area: Difficult to use the appliances as they are in Japanese, even though they provide a QR code with instructions we couldn’t use it. There are no dining options nearby and no restaurant at the hotel. Check-in is virtual and they are strict with the 3 pm check-in. Difficult to find or request taxis.
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
We like this hotel as it is cozy and spacious. The hotspring at room is fab!
Stayed 1 night in Dec 2025

8/10 Good

Brianna

Liked: Amenities, property conditions & facilities
Easy and spacious, great for groups.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was excellent. Amazing facilities, clean and modern.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jelisaveta

Liked: Cleanliness, amenities, property conditions & facilities
I am completely impressed with this property. Smooth check in, huge apartments with the backyard for the pet (pet will have the bed, toys and everything needed), amazing onsen, shower and foot bath, slippers for inside and outside (pj’s of course). Sleeping area included two long size beds, projector. There was a telescope in the living room and kitchen had all amenities you can imagine. Fridge was stocked with free drinks and snacks including wine. Clean, practical, in a beautiful area. I am very thankful for the choice among all hotels in Hakone.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cyrus

Stayed 2 nights in Dec 2025

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel, thoughtful amenities. Loved it
Stayed 1 night in Dec 2025

10/10 Excellent

Liyan

Stayed 2 nights in Dec 2025

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, room comfort
Great property. Location is a 6-7 mins walk from the station. Can be a little inconv with luggage. Overall was superb. Will surely come back and stay here.
Stayed 3 nights in Dec 2025

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, room comfort
The olace is very quiet and great as a getaway! However, lack of rubbish clearing stations is something we face a problem with.
Stayed 3 nights in Nov 2025

10/10 Excellent

Odelyn, Goleta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time here but they could've provided better food options considering how remote the location is and there weren't any restaurants nearby! Check out was also an hour earlier than most of the hotels we stayed at.
Stayed 1 night in Nov 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities
Relaxing atmosphere. Spacious room. Very high tech place. Great location for transportation of bus and more importantly -> train station for a mountainous villas & towns.
Stayed 2 nights in Nov 2025

10/10 Excellent

Julia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property! Perfect place for a stay-in get-away. Very relaxing and the onsen was AMAZING!
Stayed 2 nights in Nov 2025

10/10 Excellent

HELEN

Stayed 2 nights in Nov 2025

8/10 Good

Rebecca

Liked: Cleanliness, amenities
Fantastic room with all the modern amenities- sauna and onsen were fabulous and they left snacks and drinks. Some amenities were hard to figure out or didn’t work (projector, vending machine, balcony light made it hard to use the telescope). It would have been nice to have staff on site to consult (calling a number can be awkward and feel like too much work).
Stayed 2 nights in Nov 2025

10/10 Excellent

Chung Wai Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is excellent! Has everything and anything you wanted. The room is spacious and has your own onsen and steam room! The hotel is new so everything is spotless! The welcoming drinks and snacks are a nice touch! The only down side is the check in process could be easier!
Stayed 2 nights in Oct 2025

10/10 Excellent

Alexander

Stayed 2 nights in Nov 2025

10/10 Excellent

Yenmi

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a very good hotel, we all had very time, and enjoy the facilities in the unit . Very clean and spacious.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities
Amazing place. Just book it.
Stayed 2 nights in Oct 2025